Patient Services Representative
US Oncology Network-wide Career Opportunities, Bastrop, TX, United States
Overview
US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology. This full‑time position will support the Bastrop location. The position is Monday‑Friday 8:30am‑5pm with no weekends, calls, or major holidays. It may be Level 1, 2, or Sr based on candidate experience.
Responsibilities
Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system accurately and timely; registers patients as necessary.
Collects and reviews all patient insurance information; completes insurance forms; collects co‑pays, deductibles, and other out‑of‑pocket amounts at the time of visit.
Confirms patient insurance verification and eligibility; obtains pre‑authorization of services and/or referrals; assesses patient financial requirements and advises on insurance benefits, co‑pays, and financial obligations.
Posts line items and adjustments to patient accounts; balances receipts, reconciles daily work batches, and prepares audit trail; prepares deposits for bank as needed.
Reviews Explanation of Benefits (EOB) for consistency.
Submits files and processes all claims for payment; researches and resolves claim delay issues.
Resolves patient questions and complaints regarding insurance billing; adjusts accounts as necessary; resubmits claims and processes all insurance/patient correspondence; provides all documentation to expedite payment.
Follows up on assigned accounts; uses collection techniques to keep accounts current, including monitoring for delinquent payments.
Sets up financial arrangements with patients as necessary.
Assists patients with researching and obtaining community resources such as housing, transportation, drugs and pharmaceutical supplies, and financial resources as needed.
Qualifications
Level 1
High School Diploma or equivalent required.
Entry level; requires 0‑3 years of medical business office experience.
Level 2 (in addition to Level 1 requirements)
Minimum 3 to 5 years of medical business office experience.
Level Sr (in addition to Level 1 and 2 requirements)
Minimum five years of medical business office experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.
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US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology. This full‑time position will support the Bastrop location. The position is Monday‑Friday 8:30am‑5pm with no weekends, calls, or major holidays. It may be Level 1, 2, or Sr based on candidate experience.
Responsibilities
Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system accurately and timely; registers patients as necessary.
Collects and reviews all patient insurance information; completes insurance forms; collects co‑pays, deductibles, and other out‑of‑pocket amounts at the time of visit.
Confirms patient insurance verification and eligibility; obtains pre‑authorization of services and/or referrals; assesses patient financial requirements and advises on insurance benefits, co‑pays, and financial obligations.
Posts line items and adjustments to patient accounts; balances receipts, reconciles daily work batches, and prepares audit trail; prepares deposits for bank as needed.
Reviews Explanation of Benefits (EOB) for consistency.
Submits files and processes all claims for payment; researches and resolves claim delay issues.
Resolves patient questions and complaints regarding insurance billing; adjusts accounts as necessary; resubmits claims and processes all insurance/patient correspondence; provides all documentation to expedite payment.
Follows up on assigned accounts; uses collection techniques to keep accounts current, including monitoring for delinquent payments.
Sets up financial arrangements with patients as necessary.
Assists patients with researching and obtaining community resources such as housing, transportation, drugs and pharmaceutical supplies, and financial resources as needed.
Qualifications
Level 1
High School Diploma or equivalent required.
Entry level; requires 0‑3 years of medical business office experience.
Level 2 (in addition to Level 1 requirements)
Minimum 3 to 5 years of medical business office experience.
Level Sr (in addition to Level 1 and 2 requirements)
Minimum five years of medical business office experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.
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