Patient Guide (Front Desk) | Lake Highlands, TX
Oaklin Lane, Rockwall, TX, United States
You’re the first hello. The warm welcome. The reason a family exhales.
Oaklin Lane is hiring a Patient Guide to join our neighborhood clinic in Lake Highlands, TX — the person who answers the doorbell and makes every family feel like they’ve found the right place.
On our Lane, you set the tone
At Oaklin Lane, we say the first move is the hardest one — and you’re the person who makes it easy. When a family calls, walks in, or reaches out for the first time, you’re the voice they hear and the face they see. You guide them through check-in, answer their questions, and help them feel at home in our neighborhood. This role is the connective tissue between our clinical team and every family we serve — and we treat it that way.
About Oaklin Lane
Oaklin Lane is your neighborhood pediatric therapy clinic — a growing network of purpose-built clinics providing compassionate, expert care to kids from infancy through adolescence. We believe in evidence-backed therapy where hard work feels like play, and progress happens on each kid’s own terms.
What you’ll do
Welcome families with warmth, creating a space where kids and caregivers feel at home from the first hello
Manage patient check-ins and check-outs with accuracy and care
Guide new families through the intake process — collecting demographic, insurance, and consent information
Answer phones, respond to emails, and provide clear, compassionate communication to caregivers and referring providers
Collaborate with the clinical team to keep scheduling smooth and communication clear between staff and families
Help manage daily clinic flow so families feel seen and supported at every step
Support general office operations — scanning, filing, supply organization, and keeping the front desk running well
Why this role at Oaklin Lane
A space built for the work.
Our clinics are purpose-built from the ground up for pediatric therapy. Designed for how kids actually move, play, and learn.
A team that shows up for each other.
We celebrate progress, support each other, and create a place people genuinely want to be. That’s how culture works on our lane.
A pathway to grow.
We invest in our clinicians — continued education, mentorship, and real opportunities to deepen your expertise. When you grow, our kids do too.
Work that carries beyond the clinic.
Oaklin Lane is expanding access to pediatric therapy across a growing network of neighborhood clinics. You’re the person who makes the neighborhood feel like a neighborhood — and that experience travels with us to every clinic we open next.
Who you are
You are:
Warm, organized, and detail-oriented
Someone who genuinely enjoys working with families and children
A natural communicator who stays calm and kind, even on busy days
A team player who takes pride in keeping things running smoothly
Comfortable with technology — EMR systems, phone systems, and basic office software
You bring:
Previous experience in a medical front desk, patient intake, or customer service role (strongly preferred)
Strong organizational skills with attention to detail and accuracy
A professional, friendly, and empathetic approach
Bilingual (English/Spanish) is a plus
What to expect
Schedule:
Full-time · Monday - Thursday · 8:00AM to 6:00PM (with a lunch break) · Four-day work week · No nights or weekends
Stipend for medical, vision, and dental
401(k) with employer matchPaid CEUs, licensure, and certification renewal
All therapy materials and supplies provided
Mentorship and a clear pathway for career growth
In-person at an Oaklin Lane clinic in Lake Highlands, TX
Come see what we are building
The first move is the hardest one — we’ll take you through the rest. If you’re curious, we’d love to start the conversation.
Oaklin Lane is an equal opportunity employer, committed to creating a workplace where every clinician is welcome on our lane.
#J-18808-Ljbffr
Oaklin Lane is hiring a Patient Guide to join our neighborhood clinic in Lake Highlands, TX — the person who answers the doorbell and makes every family feel like they’ve found the right place.
On our Lane, you set the tone
At Oaklin Lane, we say the first move is the hardest one — and you’re the person who makes it easy. When a family calls, walks in, or reaches out for the first time, you’re the voice they hear and the face they see. You guide them through check-in, answer their questions, and help them feel at home in our neighborhood. This role is the connective tissue between our clinical team and every family we serve — and we treat it that way.
About Oaklin Lane
Oaklin Lane is your neighborhood pediatric therapy clinic — a growing network of purpose-built clinics providing compassionate, expert care to kids from infancy through adolescence. We believe in evidence-backed therapy where hard work feels like play, and progress happens on each kid’s own terms.
What you’ll do
Welcome families with warmth, creating a space where kids and caregivers feel at home from the first hello
Manage patient check-ins and check-outs with accuracy and care
Guide new families through the intake process — collecting demographic, insurance, and consent information
Answer phones, respond to emails, and provide clear, compassionate communication to caregivers and referring providers
Collaborate with the clinical team to keep scheduling smooth and communication clear between staff and families
Help manage daily clinic flow so families feel seen and supported at every step
Support general office operations — scanning, filing, supply organization, and keeping the front desk running well
Why this role at Oaklin Lane
A space built for the work.
Our clinics are purpose-built from the ground up for pediatric therapy. Designed for how kids actually move, play, and learn.
A team that shows up for each other.
We celebrate progress, support each other, and create a place people genuinely want to be. That’s how culture works on our lane.
A pathway to grow.
We invest in our clinicians — continued education, mentorship, and real opportunities to deepen your expertise. When you grow, our kids do too.
Work that carries beyond the clinic.
Oaklin Lane is expanding access to pediatric therapy across a growing network of neighborhood clinics. You’re the person who makes the neighborhood feel like a neighborhood — and that experience travels with us to every clinic we open next.
Who you are
You are:
Warm, organized, and detail-oriented
Someone who genuinely enjoys working with families and children
A natural communicator who stays calm and kind, even on busy days
A team player who takes pride in keeping things running smoothly
Comfortable with technology — EMR systems, phone systems, and basic office software
You bring:
Previous experience in a medical front desk, patient intake, or customer service role (strongly preferred)
Strong organizational skills with attention to detail and accuracy
A professional, friendly, and empathetic approach
Bilingual (English/Spanish) is a plus
What to expect
Schedule:
Full-time · Monday - Thursday · 8:00AM to 6:00PM (with a lunch break) · Four-day work week · No nights or weekends
Stipend for medical, vision, and dental
401(k) with employer matchPaid CEUs, licensure, and certification renewal
All therapy materials and supplies provided
Mentorship and a clear pathway for career growth
In-person at an Oaklin Lane clinic in Lake Highlands, TX
Come see what we are building
The first move is the hardest one — we’ll take you through the rest. If you’re curious, we’d love to start the conversation.
Oaklin Lane is an equal opportunity employer, committed to creating a workplace where every clinician is welcome on our lane.
#J-18808-Ljbffr