Call Center Benefit Service Representative
USI Insurance Services, Toledo, OH, United States
Description and Requirements
General Description : Provide high-level customer service to client’s retired participants. Includes responding to inquiries on routine transactions. Process retiree defined benefit transactions and create workflows.
Responsibilities
Assist retirees with routine inquiries.
Process retiree defined benefit transactions.
Ensure accuracy of inquiries and transactions within service level agreement parameters.
Document requests and inquiries in the internal case management system. Includes creating workflows for internal research requests.
Learn technical rules for client benefit plans.
Follow call center guidelines and protocol in the day-to-day operations.
Knowledge, Skills and Abilities
Previous call center experience preferred.
High School diploma or equivalent required. Associate’s degree preferred.
Strong verbal and written communication skills.
Working knowledge of Microsoft Office suite of products.
Detail oriented. Excellent time management skills, able to set priorities, and manage deadlines.
Ability to work in a team environment.
Resourceful, eager to learn new concepts, and further professional development.
Ability to define problems and generate potential solutions.
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including potential for compensation incentives, medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
Annual salary is $18/Hour, plus potential for compensation incentives.
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General Description : Provide high-level customer service to client’s retired participants. Includes responding to inquiries on routine transactions. Process retiree defined benefit transactions and create workflows.
Responsibilities
Assist retirees with routine inquiries.
Process retiree defined benefit transactions.
Ensure accuracy of inquiries and transactions within service level agreement parameters.
Document requests and inquiries in the internal case management system. Includes creating workflows for internal research requests.
Learn technical rules for client benefit plans.
Follow call center guidelines and protocol in the day-to-day operations.
Knowledge, Skills and Abilities
Previous call center experience preferred.
High School diploma or equivalent required. Associate’s degree preferred.
Strong verbal and written communication skills.
Working knowledge of Microsoft Office suite of products.
Detail oriented. Excellent time management skills, able to set priorities, and manage deadlines.
Ability to work in a team environment.
Resourceful, eager to learn new concepts, and further professional development.
Ability to define problems and generate potential solutions.
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including potential for compensation incentives, medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
Annual salary is $18/Hour, plus potential for compensation incentives.
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