Temporary, Part-Time Call Center Benefit Service Representative - Remote
USI Insurance Services, Columbus, OH, United States
General Description
Provide high-level customer service to client’s retired participants, respond to inquiries on routine transactions, process retiree defined benefit transactions, and create workflows.
Responsibilities
Assist retirees with routine inquiries.
Process retiree defined benefit transactions.
Ensure accuracy of inquiries and transactions within service level agreement parameters.
Document requests and inquiries in the internal case management system, including creating workflows for internal research requests.
Learn technical rules for client benefit plans.
Follow call center guidelines and protocol in day‑to‑day operations.
Qualifications
Previous call center experience preferred.
High School diploma or equivalent required; Associates degree preferred.
Strong verbal and written communication skills.
Working knowledge of Microsoft Office suite of products.
Detail oriented. Excellent time management skills, able to set priorities and manage deadlines.
Ability to work in a team environment.
Resourceful, eager to learn new concepts, and further professional development.
Ability to define problems and generate potential solutions.
$18/Hour
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Provide high-level customer service to client’s retired participants, respond to inquiries on routine transactions, process retiree defined benefit transactions, and create workflows.
Responsibilities
Assist retirees with routine inquiries.
Process retiree defined benefit transactions.
Ensure accuracy of inquiries and transactions within service level agreement parameters.
Document requests and inquiries in the internal case management system, including creating workflows for internal research requests.
Learn technical rules for client benefit plans.
Follow call center guidelines and protocol in day‑to‑day operations.
Qualifications
Previous call center experience preferred.
High School diploma or equivalent required; Associates degree preferred.
Strong verbal and written communication skills.
Working knowledge of Microsoft Office suite of products.
Detail oriented. Excellent time management skills, able to set priorities and manage deadlines.
Ability to work in a team environment.
Resourceful, eager to learn new concepts, and further professional development.
Ability to define problems and generate potential solutions.
$18/Hour
#J-18808-Ljbffr