Admission Representative Clerk (Referral Specialist)
SCA Health, Muncie, IN, United States
Overview
Founded in 1950, Central Indiana Orthopedics (CIO) is a premier, independent orthopedic practice in central Indiana that delivers compassionate and expert care to patients with bone, joint and muscle injuries and conditions. CIO has locations in Fishers, Anderson, Muncie, Marion and Zionsville, and proudly serves as team physicians for Anderson University as well as supporting several local high schools. Specializing in neck-to-toe orthopedic care, patients benefit from the expertise CIO’s board‑certified physicians and licensed specialists offer in joint replacement and revision, podiatry, physiatry, regenerative medicine, sports medicine and treatment of work‑related injuries. CIO also offers imaging services, physical therapy, outpatient surgery and Walk‑In Clinics for immediate orthopedic care.
At SCA Health, we believe
health care is about people
– the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the
mission, vision and values
that define our organization.
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient‑centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value‑based care to patients without compromising quality or autonomy.
What sets SCA Health apart isn’t just what we do, it’s how we do it . Each decision we make is rooted in
seven core values :
Clinical quality
Integrity
Service excellence
Teamwork
Accountability
Continuous improvement
Inclusion
Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.
At SCA Health, we offer a comprehensive benefits package to support your health, well‑being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.
Your ideas should inspire change. If you join our team, they will.
Responsibilities
This position is responsible for processing referrals from multiple digital sources including Insurance companies, direct websites and fax referrals.
Essential Duties and Responsibilities
Process assigned electronic referrals within the same day; referral tracking and follow‑up
Assist patients with scheduling, rescheduling, and canceling appointments for all physicians
Maintain patient information and data integrity in the systems
Communicate with clinical teams and providers as necessary regarding appropriate patient scheduling
Attends all required staff and educational meetings
This position is also responsible for assisting with incoming call overflow, on an as needed basis
Other duties as assigned
Certificates, Licenses, and/or Registrations
None
Management Responsibilities
Not responsible for hiring, firing, performance reviews, or corrective action.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Our ideal candidate thrives in a fast‑paced environment with high autonomy. The individual must pass a pre‑employment criminal background check and drug screen. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or equivalent; or equivalent combination of education and experience
1-3 years of experience in a call center
Experience with NextGen preferred
Written and Oral Communication
Regularly uses moderately complex oral and written skills; may communicate with others in functional areas within the organization and various levels outside the organization.
Knowledge
In‑depth knowledge of concepts, practices and procedures with ability to use in varied situations. Have technical proficiency in Health insurance, and an ability to interpret and explain coverage details.
Collaboration/Service Orientation
Has frequent contact with others outside of workgroup, both inside and outside the organization. Results have major implications on the management and operations of an area within a department.
Decision Making
Decisions may affect a work unit or area within a department. May contribute to business and operational decisions that affect the department.
Problem Solving
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
Independence of Action
Work progress is monitored by manager. Follows precedents and procedures. May set priorities and organize work within general guidelines established by manager who is available to resolve problems.
Fiscal Responsibility
Has no budget responsibility.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
USD $15.00/Hr. USD $22.00/Yr.
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Founded in 1950, Central Indiana Orthopedics (CIO) is a premier, independent orthopedic practice in central Indiana that delivers compassionate and expert care to patients with bone, joint and muscle injuries and conditions. CIO has locations in Fishers, Anderson, Muncie, Marion and Zionsville, and proudly serves as team physicians for Anderson University as well as supporting several local high schools. Specializing in neck-to-toe orthopedic care, patients benefit from the expertise CIO’s board‑certified physicians and licensed specialists offer in joint replacement and revision, podiatry, physiatry, regenerative medicine, sports medicine and treatment of work‑related injuries. CIO also offers imaging services, physical therapy, outpatient surgery and Walk‑In Clinics for immediate orthopedic care.
At SCA Health, we believe
health care is about people
– the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the
mission, vision and values
that define our organization.
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient‑centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value‑based care to patients without compromising quality or autonomy.
What sets SCA Health apart isn’t just what we do, it’s how we do it . Each decision we make is rooted in
seven core values :
Clinical quality
Integrity
Service excellence
Teamwork
Accountability
Continuous improvement
Inclusion
Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.
At SCA Health, we offer a comprehensive benefits package to support your health, well‑being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.
Your ideas should inspire change. If you join our team, they will.
Responsibilities
This position is responsible for processing referrals from multiple digital sources including Insurance companies, direct websites and fax referrals.
Essential Duties and Responsibilities
Process assigned electronic referrals within the same day; referral tracking and follow‑up
Assist patients with scheduling, rescheduling, and canceling appointments for all physicians
Maintain patient information and data integrity in the systems
Communicate with clinical teams and providers as necessary regarding appropriate patient scheduling
Attends all required staff and educational meetings
This position is also responsible for assisting with incoming call overflow, on an as needed basis
Other duties as assigned
Certificates, Licenses, and/or Registrations
None
Management Responsibilities
Not responsible for hiring, firing, performance reviews, or corrective action.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Our ideal candidate thrives in a fast‑paced environment with high autonomy. The individual must pass a pre‑employment criminal background check and drug screen. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or equivalent; or equivalent combination of education and experience
1-3 years of experience in a call center
Experience with NextGen preferred
Written and Oral Communication
Regularly uses moderately complex oral and written skills; may communicate with others in functional areas within the organization and various levels outside the organization.
Knowledge
In‑depth knowledge of concepts, practices and procedures with ability to use in varied situations. Have technical proficiency in Health insurance, and an ability to interpret and explain coverage details.
Collaboration/Service Orientation
Has frequent contact with others outside of workgroup, both inside and outside the organization. Results have major implications on the management and operations of an area within a department.
Decision Making
Decisions may affect a work unit or area within a department. May contribute to business and operational decisions that affect the department.
Problem Solving
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
Independence of Action
Work progress is monitored by manager. Follows precedents and procedures. May set priorities and organize work within general guidelines established by manager who is available to resolve problems.
Fiscal Responsibility
Has no budget responsibility.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
USD $15.00/Hr. USD $22.00/Yr.
#J-18808-Ljbffr