Retail Support Specialist
Nashville Public Radio, New York, NY, United States
Job Summary
The Retail Support Specialist is responsible for communication to and from L’Occitane’s retail stores located in the US and Canada as well as Mini Hubs. They provide operational training to the retail stores, identify process improvements, maintain stock levels according to KPIs, and report on adjustments and stock reconciliation deviations.
Job Responsibilities
Point of contact between 160+ retail stores, field leadership team, and the Supply Chain team
Answer all store inquiries within 48 hours max.
Communicate to stores in the weekly newsletter (Bonjour L’Occitane) any relevant information regarding stock or supply‑chain management.
Link between supply‑chain and retail operations teams to
Flag and resolve stock concerns and improper store procedures.
Complete adjustments and investigate root causes of issues.
Communicate and present all adjustments to leadership and propose action plans if needed.
Link between supply‑chain and marketing teams to
Ensure non‑mainland US stores (PR, HI) fully utilize products/older kits to avoid expiration.
Suggest available stock in stores to plan any sidewalk sales and marketing events (local events, Fukubukuro, etc.).
Perform morning and afternoon checks to ensure daily replenishment orders are accurate and ready to be prepared by the warehouse.
Perform weekly store stock reconciliation to ensure SAP records match physical stock in the warehouse or store.
Perform weekly IDoc monitoring and troubleshooting.
Process daily commercial invoicing.
Training and process improvement
Update current training documents.
Identify and build process improvement action plans based on feedback from stores and the B2C Stock Fulfillment team.
Keep all training documentation updated.
Provide ad‑hoc support and projects as assigned.
Key Performance Indicators (KPIs)
On‑Shelf Availability (OSA) and Mini Hub Rejection
% In‑Full orders
Adjustment KPI
Stock Reconciliation
IDoc performance
Email/call answering time
Requirements
Education
Bachelor’s degree
Experience & Skills
3‑5 years of experience in Customer Service or Supply Chain, ideally in a retail business.
Customer‑service oriented.
Excellent communication and people skills.
Ability to function in fast‑paced environment.
Strong organizational, multi‑tasking, and prioritization abilities.
Collaborative problem‑solving skills across departments.
Detail‑oriented.
Analytical skills to interpret numbers and draw conclusions.
Computer skills in MS Excel, Word, and PowerPoint.
Knowledge of SAP a plus.
Fluent in English.
Compensation and Benefits
Base salary range: $60,000 – $65,000 (based on skills, experience, and geographic location). L’Occitane en Provence offers a competitive compensation package and a comprehensive benefits package.
Equal Employment Opportunity
L’Occitane en Provence is an equal‑opportunity employer committed to building an inclusive workplace free from discrimination and harassment. All applicants, regardless of gender, age, sexual orientation, ethnicity, background, religion, belief, or ability, are encouraged to apply.
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The Retail Support Specialist is responsible for communication to and from L’Occitane’s retail stores located in the US and Canada as well as Mini Hubs. They provide operational training to the retail stores, identify process improvements, maintain stock levels according to KPIs, and report on adjustments and stock reconciliation deviations.
Job Responsibilities
Point of contact between 160+ retail stores, field leadership team, and the Supply Chain team
Answer all store inquiries within 48 hours max.
Communicate to stores in the weekly newsletter (Bonjour L’Occitane) any relevant information regarding stock or supply‑chain management.
Link between supply‑chain and retail operations teams to
Flag and resolve stock concerns and improper store procedures.
Complete adjustments and investigate root causes of issues.
Communicate and present all adjustments to leadership and propose action plans if needed.
Link between supply‑chain and marketing teams to
Ensure non‑mainland US stores (PR, HI) fully utilize products/older kits to avoid expiration.
Suggest available stock in stores to plan any sidewalk sales and marketing events (local events, Fukubukuro, etc.).
Perform morning and afternoon checks to ensure daily replenishment orders are accurate and ready to be prepared by the warehouse.
Perform weekly store stock reconciliation to ensure SAP records match physical stock in the warehouse or store.
Perform weekly IDoc monitoring and troubleshooting.
Process daily commercial invoicing.
Training and process improvement
Update current training documents.
Identify and build process improvement action plans based on feedback from stores and the B2C Stock Fulfillment team.
Keep all training documentation updated.
Provide ad‑hoc support and projects as assigned.
Key Performance Indicators (KPIs)
On‑Shelf Availability (OSA) and Mini Hub Rejection
% In‑Full orders
Adjustment KPI
Stock Reconciliation
IDoc performance
Email/call answering time
Requirements
Education
Bachelor’s degree
Experience & Skills
3‑5 years of experience in Customer Service or Supply Chain, ideally in a retail business.
Customer‑service oriented.
Excellent communication and people skills.
Ability to function in fast‑paced environment.
Strong organizational, multi‑tasking, and prioritization abilities.
Collaborative problem‑solving skills across departments.
Detail‑oriented.
Analytical skills to interpret numbers and draw conclusions.
Computer skills in MS Excel, Word, and PowerPoint.
Knowledge of SAP a plus.
Fluent in English.
Compensation and Benefits
Base salary range: $60,000 – $65,000 (based on skills, experience, and geographic location). L’Occitane en Provence offers a competitive compensation package and a comprehensive benefits package.
Equal Employment Opportunity
L’Occitane en Provence is an equal‑opportunity employer committed to building an inclusive workplace free from discrimination and harassment. All applicants, regardless of gender, age, sexual orientation, ethnicity, background, religion, belief, or ability, are encouraged to apply.
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