Senior Audiovisual and Event Support Technician
Expedia, Inc., Austin, TX, United States
Senior Audiovisual and Event Support Technician
Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high‑quality experiences for travelers, partners, and our employees.
The Event Production Team, part of the IT family at Expedia Group, is responsible for delivering high‑end value to Expedia Group’s internal and external (partner‑facing) global events. We are a tight group of passionate and innovative individuals who consistently support each other in delivering first‑class performance in our events and productions.
In this role, you will:
Lead end‑to‑end audio and AV delivery for live corporate events and broadcast productions, including setup, rehearsals, show execution, and strike to deliver seamless hybrid and in‑room experiences.
Own and manage full audio signal flow (microphones, consoles with groups/matrices, wireless RF coordination for clean coverage, processing, amplifiers, streaming encoders, recorders, and other outputs), performing root‑cause analysis in real time when issues arise.
Plan and run technical rehearsals, validating all production elements and aligning with customers on event design, walkthroughs, and technical requirements.
Manage vendor estimates, labor coordination, and technical resource scheduling to ensure events are adequately staffed and supported.
Actively research, test, and propose technology innovations that optimize the integration of audio, video, lighting, and staging for high‑quality event experiences.
Build and maintain clear technical documentation, including runbooks, signal‑flow diagrams, and system configurations, providing training, guidance, and mentorship to junior team members on tools, workflows, and best practices.
Maintain strong cross‑team relationships, identify opportunities for process improvement, and support executive‑facing IT needs during key events, including occasional travel, shift work, and weekend coverage.
Experience and Qualifications
3+ years of event production experience with a strong focus on live audio for events and broadcast environments, including operation of audio consoles, RF systems, microphones, playback, switching, and AV infrastructure.
Experience supporting corporate events, technical rehearsals, and live show execution (including supporting show calling) and familiarity with Allen & Heath and Yamaha consoles.
Exposure to video conferencing systems, live streaming workflows and knowledge across core IT disciplines (hardware, software, and networking) troubleshooting AV and IT issues end to end.
Excellent organizational and time‑management skills to manage multiple events and projects simultaneously in a fast‑paced environment.
Comfortable working directly with executives and senior stakeholders, demonstrating professionalism, discretion and excellent written and verbal communication skills with both technical and non‑technical audiences.
Strong customer‑service orientation, showing empathy, patience, and emotional intelligence, comfortable receiving feedback and enjoying a collaborative, team‑oriented creative environment.
Preferred Qualifications
Experience with sound system design and prediction tools (e.g., Soundvision, EASE, ArrayCalc) and audio DSP and networked audio systems (e.g., Q‑SYS, Tesira, Dante).
Experience with 3D design tools for event layouts and stage designs (e.g., SketchUp, Vectorworks).
Understanding of networking fundamentals (e.g., TCP/IP, AV over IP) as applied to modern AV systems.
Experience with lighting systems and DMX control for live events and video recording and post‑production workflows for event content.
Industry certifications such as CTS, Dante Level 1, CCNA, or ITIL Foundation.
Experience supporting macOS and Apple hardware in enterprise or production environments.
The total cash range for this position in Austin is $87,000.00 to $121,500.00. Employees in this role have the potential to increase their pay up to $139,000.00, based on ongoing, demonstrated, and sustained performance.
Employees in this role have a comprehensive benefits package, including medical, dental, vision, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and an International Airlines Travel Agent membership.
Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E‑Verify. The employer will provide the SSA and, if necessary, DHS with information required to confirm work authorization.
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Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high‑quality experiences for travelers, partners, and our employees.
The Event Production Team, part of the IT family at Expedia Group, is responsible for delivering high‑end value to Expedia Group’s internal and external (partner‑facing) global events. We are a tight group of passionate and innovative individuals who consistently support each other in delivering first‑class performance in our events and productions.
In this role, you will:
Lead end‑to‑end audio and AV delivery for live corporate events and broadcast productions, including setup, rehearsals, show execution, and strike to deliver seamless hybrid and in‑room experiences.
Own and manage full audio signal flow (microphones, consoles with groups/matrices, wireless RF coordination for clean coverage, processing, amplifiers, streaming encoders, recorders, and other outputs), performing root‑cause analysis in real time when issues arise.
Plan and run technical rehearsals, validating all production elements and aligning with customers on event design, walkthroughs, and technical requirements.
Manage vendor estimates, labor coordination, and technical resource scheduling to ensure events are adequately staffed and supported.
Actively research, test, and propose technology innovations that optimize the integration of audio, video, lighting, and staging for high‑quality event experiences.
Build and maintain clear technical documentation, including runbooks, signal‑flow diagrams, and system configurations, providing training, guidance, and mentorship to junior team members on tools, workflows, and best practices.
Maintain strong cross‑team relationships, identify opportunities for process improvement, and support executive‑facing IT needs during key events, including occasional travel, shift work, and weekend coverage.
Experience and Qualifications
3+ years of event production experience with a strong focus on live audio for events and broadcast environments, including operation of audio consoles, RF systems, microphones, playback, switching, and AV infrastructure.
Experience supporting corporate events, technical rehearsals, and live show execution (including supporting show calling) and familiarity with Allen & Heath and Yamaha consoles.
Exposure to video conferencing systems, live streaming workflows and knowledge across core IT disciplines (hardware, software, and networking) troubleshooting AV and IT issues end to end.
Excellent organizational and time‑management skills to manage multiple events and projects simultaneously in a fast‑paced environment.
Comfortable working directly with executives and senior stakeholders, demonstrating professionalism, discretion and excellent written and verbal communication skills with both technical and non‑technical audiences.
Strong customer‑service orientation, showing empathy, patience, and emotional intelligence, comfortable receiving feedback and enjoying a collaborative, team‑oriented creative environment.
Preferred Qualifications
Experience with sound system design and prediction tools (e.g., Soundvision, EASE, ArrayCalc) and audio DSP and networked audio systems (e.g., Q‑SYS, Tesira, Dante).
Experience with 3D design tools for event layouts and stage designs (e.g., SketchUp, Vectorworks).
Understanding of networking fundamentals (e.g., TCP/IP, AV over IP) as applied to modern AV systems.
Experience with lighting systems and DMX control for live events and video recording and post‑production workflows for event content.
Industry certifications such as CTS, Dante Level 1, CCNA, or ITIL Foundation.
Experience supporting macOS and Apple hardware in enterprise or production environments.
The total cash range for this position in Austin is $87,000.00 to $121,500.00. Employees in this role have the potential to increase their pay up to $139,000.00, based on ongoing, demonstrated, and sustained performance.
Employees in this role have a comprehensive benefits package, including medical, dental, vision, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and an International Airlines Travel Agent membership.
Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E‑Verify. The employer will provide the SSA and, if necessary, DHS with information required to confirm work authorization.
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