Reservationist ($25.00)
Hyatt Hotels Corporation, Santa Clara, CA, United States
Reservations Coordinator – Hyatt Regency Santa Clara
The Reservations Coordinator at Hyatt Regency Santa Clara supports both transient and group reservations with a high level of detail, ownership, and interdepartmental collaboration. This role requires strong system knowledge, excellent communication skills, and a mindset geared toward operational accuracy and guest satisfaction. Ideal candidates will balance technical execution with proactive coordination across Revenue, Sales, and Operations teams. This position requires the Colleague to retain learned technical skills to communicate efficiently, complete reservations tasks, and run and analyze reports from different systems.
Key Responsibilities
Ensure accuracy when making room reservations, recognize guests’ needs and requests, and properly communicate requests to the appropriate departments.
Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue and Director of Reservations to better maximize the hotel's revenue capabilities.
Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
Utilize sales training techniques to provide the best call quality possible to ensure the maximization of revenue and guest service.
Perform assigned duties on the daily reservations task list.
Make outbound calls, e‑mails, and follow‑ups.
Manage Group Reservations including the following items:
Enter and manage group rooming lists.
Block group rooms prior to arrival as needed.
Set up group routing, inventory, rates, etc.
Review group cutoff dates to ensure rooming lists are entered before the group is cut off.
Assist the Sales and Events Team with all things group reservations related.
Coordinate with Sales and Events Team to ensure all client requests and changes are implemented in a timely manner.
Qualifications and Requirements
Excellent verbal, listening, and communication skills.
Strong knowledge of Microsoft Office programs.
Ability to work well under pressure, multi‑task, and have strong organizational skills.
Ability to resolve problems/conflicts in a diplomatic and tactful manner.
Passion for creating an exceptional experience for all guests.
Minimum 1 year of hotel experience required. Reservations and/or Front Office experience preferred.
Previous experience with Hyatt reservations systems (Reserve, Opera) highly preferred.
Ability to maintain confidentiality of all guest information and pertinent hotel data.
Ability to analyze and resolve problems exercising good judgment.
Flexibility to work on holidays, weekends, and special event dates as needed.
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The Reservations Coordinator at Hyatt Regency Santa Clara supports both transient and group reservations with a high level of detail, ownership, and interdepartmental collaboration. This role requires strong system knowledge, excellent communication skills, and a mindset geared toward operational accuracy and guest satisfaction. Ideal candidates will balance technical execution with proactive coordination across Revenue, Sales, and Operations teams. This position requires the Colleague to retain learned technical skills to communicate efficiently, complete reservations tasks, and run and analyze reports from different systems.
Key Responsibilities
Ensure accuracy when making room reservations, recognize guests’ needs and requests, and properly communicate requests to the appropriate departments.
Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue and Director of Reservations to better maximize the hotel's revenue capabilities.
Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
Utilize sales training techniques to provide the best call quality possible to ensure the maximization of revenue and guest service.
Perform assigned duties on the daily reservations task list.
Make outbound calls, e‑mails, and follow‑ups.
Manage Group Reservations including the following items:
Enter and manage group rooming lists.
Block group rooms prior to arrival as needed.
Set up group routing, inventory, rates, etc.
Review group cutoff dates to ensure rooming lists are entered before the group is cut off.
Assist the Sales and Events Team with all things group reservations related.
Coordinate with Sales and Events Team to ensure all client requests and changes are implemented in a timely manner.
Qualifications and Requirements
Excellent verbal, listening, and communication skills.
Strong knowledge of Microsoft Office programs.
Ability to work well under pressure, multi‑task, and have strong organizational skills.
Ability to resolve problems/conflicts in a diplomatic and tactful manner.
Passion for creating an exceptional experience for all guests.
Minimum 1 year of hotel experience required. Reservations and/or Front Office experience preferred.
Previous experience with Hyatt reservations systems (Reserve, Opera) highly preferred.
Ability to maintain confidentiality of all guest information and pertinent hotel data.
Ability to analyze and resolve problems exercising good judgment.
Flexibility to work on holidays, weekends, and special event dates as needed.
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