Receptionist - OB/GYN
Revere Health, Pleasant Grove, UT, United States
At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.
Position Summary
We are seeking a professional, organized, and patient-focused Receptionist to join our OB/GYN clinic. This role serves as the first point of contact for patients and visitors and is essential to creating a welcoming, efficient, and supportive front office environment. The ideal candidate will have strong customer service skills, attention to detail, and the ability to manage administrative responsibilities while maintaining confidentiality and professionalism.
Key Responsibilities
Greet patients and visitors in a courteous, respectful, and welcoming manner
Answer, screen, and direct incoming phone calls using excellent customer service and phone etiquette
Schedule, confirm, and manage patient appointments through phone, in-person requests, referrals, and electronic systems
Verify, update, and document patient demographic and insurance information accurately in the electronic health record
Collect and reconcile patient copayments and outstanding balances according to clinic procedures
Manage electronic messages, tasks, and communications in a timely and organized manner
Review, process, and route incoming faxes and documentation to appropriate staff members
Send appointment reminders and provide preparation instructions for procedures as directed
Obtain, verify, and document required patient consent forms
Maintain and reconcile petty cash balances at the beginning and end of each workday
Assist with onboarding and training of new staff as assigned
Coordinate pharmaceutical representative visits in accordance with clinic policies
Maintain strict confidentiality of patient and employee information in compliance with HIPAA
Collaborate with clinical and administrative team members to support efficient clinic operations
Participate in value-based care initiatives and workflow improvement efforts
Perform additional duties as assigned
Qualifications
High school diploma or equivalent required
Previous experience in a medical office or customer service role preferred
Knowledge of medical terminology and front office procedures preferred
Proficiency in computer systems, typing, data entry, and office technology
Strong attention to detail and accuracy in handling patient and financial information
Ability to maintain professionalism, dependability, and a positive attitude in a clinical setting
Required Skills & Competencies
Excellent customer service and interpersonal skills
Strong verbal and written communication abilities
Ability to manage multiple tasks and prioritize effectively
Strong organizational and time management skills
Ability to remain calm and professional in fast-paced or high-pressure situations
Ability to work both independently and collaboratively within a team
Physical Requirements
Ability to sit and/or stand for extended periods
Frequent use of hands for typing, writing, and operating office equipment
Ability to occasionally lift or move items up to 15 pounds
Visual acuity to read screens, documents, and patient records
Ability to hear and communicate effectively with patients, staff, and providers
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Position Summary
We are seeking a professional, organized, and patient-focused Receptionist to join our OB/GYN clinic. This role serves as the first point of contact for patients and visitors and is essential to creating a welcoming, efficient, and supportive front office environment. The ideal candidate will have strong customer service skills, attention to detail, and the ability to manage administrative responsibilities while maintaining confidentiality and professionalism.
Key Responsibilities
Greet patients and visitors in a courteous, respectful, and welcoming manner
Answer, screen, and direct incoming phone calls using excellent customer service and phone etiquette
Schedule, confirm, and manage patient appointments through phone, in-person requests, referrals, and electronic systems
Verify, update, and document patient demographic and insurance information accurately in the electronic health record
Collect and reconcile patient copayments and outstanding balances according to clinic procedures
Manage electronic messages, tasks, and communications in a timely and organized manner
Review, process, and route incoming faxes and documentation to appropriate staff members
Send appointment reminders and provide preparation instructions for procedures as directed
Obtain, verify, and document required patient consent forms
Maintain and reconcile petty cash balances at the beginning and end of each workday
Assist with onboarding and training of new staff as assigned
Coordinate pharmaceutical representative visits in accordance with clinic policies
Maintain strict confidentiality of patient and employee information in compliance with HIPAA
Collaborate with clinical and administrative team members to support efficient clinic operations
Participate in value-based care initiatives and workflow improvement efforts
Perform additional duties as assigned
Qualifications
High school diploma or equivalent required
Previous experience in a medical office or customer service role preferred
Knowledge of medical terminology and front office procedures preferred
Proficiency in computer systems, typing, data entry, and office technology
Strong attention to detail and accuracy in handling patient and financial information
Ability to maintain professionalism, dependability, and a positive attitude in a clinical setting
Required Skills & Competencies
Excellent customer service and interpersonal skills
Strong verbal and written communication abilities
Ability to manage multiple tasks and prioritize effectively
Strong organizational and time management skills
Ability to remain calm and professional in fast-paced or high-pressure situations
Ability to work both independently and collaboratively within a team
Physical Requirements
Ability to sit and/or stand for extended periods
Frequent use of hands for typing, writing, and operating office equipment
Ability to occasionally lift or move items up to 15 pounds
Visual acuity to read screens, documents, and patient records
Ability to hear and communicate effectively with patients, staff, and providers
#J-18808-Ljbffr