IT Support Technician
FB Society, Dallas, TX, United States
This is a full-time, on-site position based in a professional office environment. Remote work is not available for this role.
Benefits
Competitive salary and performance-based incentives
Comprehensive medical, dental, and vision coverage
401(k) with company match
Paid time off
Key Responsibilities
Administer, maintain, and support Toast POS systems and associated hardware/equipment across multiple concepts
Monitor system performance and proactively troubleshoot issues across POS, network, and end-user environments
Configure, maintain, and troubleshoot Cisco Meraki network infrastructure (firewalls, switches, and access points)
Provide support for network connectivity, hardware, and infrastructure issues across corporate and restaurant locations
Manage Microsoft 365 administration, including user provisioning, access management, and licensing
Handle employee onboarding and offboarding across all IT systems
Support inventory system updates, including vendor and product setup
Provide POS and end-user technical support for the corporate office and nationwide restaurant locations
Install, configure, and maintain hardware, software, and peripheral devices
Troubleshoot technical issues, perform repairs, and assist with data recovery as neededAssist in managing software licenses, system updates, and upgrade schedules
Deliver training and guidance to users on systems and applications
Recommend and implement effective IT solutions and best practices
Qualifications & Skills
1–3 years of experience with Point-of-Sale (POS) systems
Experience in networking and help desk support
Working knowledge of TCP/IP protocols and LAN/WAN configurations
Hands‑on experience troubleshooting and repairing computer systems
Experience with Microsoft 365 administration
Strong verbal, written, and interpersonal communication skills
Excellent analytical, organizational, and problem‑solving skills
Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment
Ability to work independently and collaboratively within a team
Preferred Experience
2+ years of POS troubleshooting (required)
5+ years of help desk or IT support experience (preferred)
Education
High school diploma or equivalent (preferred)
Why FB Society?
Join a growing hospitality group where technology plays a key role in delivering exceptional guest experiences. You’ll have the opportunity to support multiple brands, work with modern systems, and make a direct impact on operations across the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Benefits
Competitive salary and performance-based incentives
Comprehensive medical, dental, and vision coverage
401(k) with company match
Paid time off
Key Responsibilities
Administer, maintain, and support Toast POS systems and associated hardware/equipment across multiple concepts
Monitor system performance and proactively troubleshoot issues across POS, network, and end-user environments
Configure, maintain, and troubleshoot Cisco Meraki network infrastructure (firewalls, switches, and access points)
Provide support for network connectivity, hardware, and infrastructure issues across corporate and restaurant locations
Manage Microsoft 365 administration, including user provisioning, access management, and licensing
Handle employee onboarding and offboarding across all IT systems
Support inventory system updates, including vendor and product setup
Provide POS and end-user technical support for the corporate office and nationwide restaurant locations
Install, configure, and maintain hardware, software, and peripheral devices
Troubleshoot technical issues, perform repairs, and assist with data recovery as neededAssist in managing software licenses, system updates, and upgrade schedules
Deliver training and guidance to users on systems and applications
Recommend and implement effective IT solutions and best practices
Qualifications & Skills
1–3 years of experience with Point-of-Sale (POS) systems
Experience in networking and help desk support
Working knowledge of TCP/IP protocols and LAN/WAN configurations
Hands‑on experience troubleshooting and repairing computer systems
Experience with Microsoft 365 administration
Strong verbal, written, and interpersonal communication skills
Excellent analytical, organizational, and problem‑solving skills
Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment
Ability to work independently and collaboratively within a team
Preferred Experience
2+ years of POS troubleshooting (required)
5+ years of help desk or IT support experience (preferred)
Education
High school diploma or equivalent (preferred)
Why FB Society?
Join a growing hospitality group where technology plays a key role in delivering exceptional guest experiences. You’ll have the opportunity to support multiple brands, work with modern systems, and make a direct impact on operations across the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr