Service Advisor
Thermo King Northeast, Middletown, CT, United States
DeVivo Companies currently has an opening for a full-time Service Advisor at our collision center in Middletown, CT.
Service Advisors are vital to our business and the work you do puts our customers’ vehicles back on the road. The Advisor initiates vehicle body/collision repairs by creating work orders and estimates, and by working with insurance companies to process collision repair claims.
DeVivo Companies delivers comprehensive transportation, fleet, and equipment solutions, serving the Northeast for over a century. Our capabilities span fleet maintenance and repair, school and commercial bus sales and service, truck and trailer equipment—including towing, refrigerated transport, yard trucks, and specialty vehicle builds—as well as a full Parts & Tools operation supporting daily maintenance needs. With twelve locations, OEM partnerships, factory-trained technicians, and extensive parts inventories, we provide complete lifecycle support for the vehicles and equipment that keep businesses and municipalities moving. At DeVivo, long-term customer success drives everything we do. Learn more about us at www.devivocompanies.com.
Primary Responsibilities
Create positive experience for customer
Clearly understand and record the customer's vehicle concerns
Ascertain status of vehicle at certain stages of repair
Communicate customer concerns to body shop staff
Create body repair work orders and estimates
Create and maintain body/collision repair orders and repair history
Keep customer updated throughout the repair process
Maintain a professional relationship with customers and employees
Maintain proper vehicle/unit maintenance records
Position Requirements
Excellent customer service and communication skills
Maintain a professional appearance and positive demeanor
Sense of urgency
Ability to obtain Connecticut appraiser’s license preferred
Proficient in Excel, Outlook and other Microsoft office products
High school diploma or equivalent
ASE or ICAR training will set you above the crowd
An appraiser’s license is preferred but not required
What We Offer
Medical & dental insurance
Life & disability insurance
401k plan with company match
Paid holidays & vacation time
Uniform & boot program
Paid training
Overtime
Room for advancement – we promote from within
Compensation of $28/hour
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.
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Service Advisors are vital to our business and the work you do puts our customers’ vehicles back on the road. The Advisor initiates vehicle body/collision repairs by creating work orders and estimates, and by working with insurance companies to process collision repair claims.
DeVivo Companies delivers comprehensive transportation, fleet, and equipment solutions, serving the Northeast for over a century. Our capabilities span fleet maintenance and repair, school and commercial bus sales and service, truck and trailer equipment—including towing, refrigerated transport, yard trucks, and specialty vehicle builds—as well as a full Parts & Tools operation supporting daily maintenance needs. With twelve locations, OEM partnerships, factory-trained technicians, and extensive parts inventories, we provide complete lifecycle support for the vehicles and equipment that keep businesses and municipalities moving. At DeVivo, long-term customer success drives everything we do. Learn more about us at www.devivocompanies.com.
Primary Responsibilities
Create positive experience for customer
Clearly understand and record the customer's vehicle concerns
Ascertain status of vehicle at certain stages of repair
Communicate customer concerns to body shop staff
Create body repair work orders and estimates
Create and maintain body/collision repair orders and repair history
Keep customer updated throughout the repair process
Maintain a professional relationship with customers and employees
Maintain proper vehicle/unit maintenance records
Position Requirements
Excellent customer service and communication skills
Maintain a professional appearance and positive demeanor
Sense of urgency
Ability to obtain Connecticut appraiser’s license preferred
Proficient in Excel, Outlook and other Microsoft office products
High school diploma or equivalent
ASE or ICAR training will set you above the crowd
An appraiser’s license is preferred but not required
What We Offer
Medical & dental insurance
Life & disability insurance
401k plan with company match
Paid holidays & vacation time
Uniform & boot program
Paid training
Overtime
Room for advancement – we promote from within
Compensation of $28/hour
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.
#J-18808-Ljbffr