Genesis Automotive Service Advisor
AutoFair Automotive Group, Bedford, NH, United States
Service Advisor - Genesis of Manchester (Bedford, NH)
The New Standard of Luxury Service
As we prepare to open our brand-new,
36,000-square-foot standalone flagship facility
in Bedford, Genesis of Manchester is seeking a professional Service Advisor. This is an opportunity for a customer service expert to transition into a high-earning career within a sophisticated, guest-centric environment.
Professional Benefits
Compensation:
Competitive package ranging from $65,000 - $120,000 based on performance and CSI.
State-of-the-Art Workspace:
Work in a pristine, climate-controlled facility with the latest diagnostic technology.
Comprehensive Coverage:
Medical, Dental, Vision, Life, and Disability insurance.
Retirement & Growth:
401(k) with company match, paid training, and clear paths for advancement.
Additional Perks:
Accrued vacation time, employee vehicle programs, and service discounts.
Key Responsibilities
Guest Advocacy:
Take ownership of the guest experience, ensuring every interaction reflects the Genesis brand's high standards.
Service Management:
Efficiently build, document, and manage repair orders; oversee billing and cashiering with precision.
Technical Consultation:
Act as a subject matter expert on vehicle maintenance, warranty claims, and the Genesis Service Valet program.
Operational Flow:
Collaborate with the shop foreman to distribute work effectively, ensuring technicians' time is maximized and guest vehicles are delivered as promised.
Brand Integrity:
Maintain top-tier Customer Satisfaction Index (CSI) scores and ensure all administrative tasks adhere to manufacturer and company policies.
Qualifications
Professional Presence:
An organized, friendly demeanor with a polished appearance suitable for a luxury setting.
Computer Proficiency:
Strong computer skills are essential. Experience navigating
Dealership Management Software (DMS)
and digital billing systems is highly preferred.
Communication:
Exceptional verbal and written skills; the ability to explain complex technical needs to guests clearly and confidently.
Experience:
A background in high-end customer service or hospitality is encouraged. We value a "service-first" mindset and provide the training necessary for industry-specific success.
Requirements:
A self-motivated, team-oriented approach and a valid driver's license with a clean driving record.
About AutoFair Automotive Group
AutoFair is a premier dealer group in New England, dedicated to building enduring relationships with our clients. We hire based on professional competence and a passion for excellence. Join us as we establish the future of Genesis in Bedford.
AutoFair Automotive Group is an equal opportunity employer, committed to diversity and inclusion in the workplace.
#J-18808-Ljbffr
The New Standard of Luxury Service
As we prepare to open our brand-new,
36,000-square-foot standalone flagship facility
in Bedford, Genesis of Manchester is seeking a professional Service Advisor. This is an opportunity for a customer service expert to transition into a high-earning career within a sophisticated, guest-centric environment.
Professional Benefits
Compensation:
Competitive package ranging from $65,000 - $120,000 based on performance and CSI.
State-of-the-Art Workspace:
Work in a pristine, climate-controlled facility with the latest diagnostic technology.
Comprehensive Coverage:
Medical, Dental, Vision, Life, and Disability insurance.
Retirement & Growth:
401(k) with company match, paid training, and clear paths for advancement.
Additional Perks:
Accrued vacation time, employee vehicle programs, and service discounts.
Key Responsibilities
Guest Advocacy:
Take ownership of the guest experience, ensuring every interaction reflects the Genesis brand's high standards.
Service Management:
Efficiently build, document, and manage repair orders; oversee billing and cashiering with precision.
Technical Consultation:
Act as a subject matter expert on vehicle maintenance, warranty claims, and the Genesis Service Valet program.
Operational Flow:
Collaborate with the shop foreman to distribute work effectively, ensuring technicians' time is maximized and guest vehicles are delivered as promised.
Brand Integrity:
Maintain top-tier Customer Satisfaction Index (CSI) scores and ensure all administrative tasks adhere to manufacturer and company policies.
Qualifications
Professional Presence:
An organized, friendly demeanor with a polished appearance suitable for a luxury setting.
Computer Proficiency:
Strong computer skills are essential. Experience navigating
Dealership Management Software (DMS)
and digital billing systems is highly preferred.
Communication:
Exceptional verbal and written skills; the ability to explain complex technical needs to guests clearly and confidently.
Experience:
A background in high-end customer service or hospitality is encouraged. We value a "service-first" mindset and provide the training necessary for industry-specific success.
Requirements:
A self-motivated, team-oriented approach and a valid driver's license with a clean driving record.
About AutoFair Automotive Group
AutoFair is a premier dealer group in New England, dedicated to building enduring relationships with our clients. We hire based on professional competence and a passion for excellence. Join us as we establish the future of Genesis in Bedford.
AutoFair Automotive Group is an equal opportunity employer, committed to diversity and inclusion in the workplace.
#J-18808-Ljbffr