Service Manager
Bish's Group, American Fork, UT, United States
The Service Manager willbe responsible forleading and growing the service department through continuous improvement and innovation to support Bish’s RV’s goal of transforming the RV Service industry. Their mainobjectiveswill be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals. Pay range: $60,000 to $80,000.
Key Objectives
Maintain a consistentlyhigh levelof customer satisfaction in the Service Department
Drive profitability through increased sales, gross profit, P&L management, and labor cost control
Build andmaintaina high performing team of Technicians, Service Advisors, Porters, and Detailers
Foster a culture that promotes employee development and retention
Ensure strong working relationships with external vendors
Meet or exceed monthly budget projections
Maintain a safe and functional working environment
Responsibilities
Lead a cross functional team that aligns with revolutionizing the RV Service Process
Develop and manage a strategic plan for controlling staffing levels based on seasonality
Monitor and analyze KPIs to measure success and adjust strategies as needed
Develop and implement strategies for maximizing capacity and productivity
Foster an environment where learning, growth, and innovation is at the forefront
Competencies and Skills
Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
Proven success in ever-changing environments
Strong ability to take ownership with a vision that aligns with the organization
Proven success in leading action planning and goal achievement
Ability to manage complex and multi-layer situations with positive outcomes
Excellent leadership and project management skills
Experience with rebranding initiatives and managing ongoing brand growth.
Strong collaboration skills to work effectively with different teams across the organization
A college degree in a relevant field is a plus for this role
Neat, clean, and professional appearance
Ability to pass a background check and drug test
Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers
Expected Results
Achievement of service KPIs and goals
Increased customer satisfaction results
Track Record of Controlling labor cost and policy expense
Year-over-year improvement in RECT
Year-over-year increase in shop productivity
Increase Technician skillset levels
Year-over-year increase in external service sales
Minimized employee and customer incidents
Resources
A dedicated budget for the service department
Access toa cross-functional regional support
eLearning and management resource center
Mentorship from senior service managers
Who we are
Bish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providingquality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friendsofour family business.
Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization areoutstandingand our dedication to each employee’s success is unparalleled.
We are looking for top performers who sethigh expectationsfor themselves and are willing to put inthe timeand effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401K matching
Company-paid life insurance
Gym membership reimbursement
Opportunities for advancement
RV Borrowing Program
Incredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable frompreviousmilitary occupations.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Key Objectives
Maintain a consistentlyhigh levelof customer satisfaction in the Service Department
Drive profitability through increased sales, gross profit, P&L management, and labor cost control
Build andmaintaina high performing team of Technicians, Service Advisors, Porters, and Detailers
Foster a culture that promotes employee development and retention
Ensure strong working relationships with external vendors
Meet or exceed monthly budget projections
Maintain a safe and functional working environment
Responsibilities
Lead a cross functional team that aligns with revolutionizing the RV Service Process
Develop and manage a strategic plan for controlling staffing levels based on seasonality
Monitor and analyze KPIs to measure success and adjust strategies as needed
Develop and implement strategies for maximizing capacity and productivity
Foster an environment where learning, growth, and innovation is at the forefront
Competencies and Skills
Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
Proven success in ever-changing environments
Strong ability to take ownership with a vision that aligns with the organization
Proven success in leading action planning and goal achievement
Ability to manage complex and multi-layer situations with positive outcomes
Excellent leadership and project management skills
Experience with rebranding initiatives and managing ongoing brand growth.
Strong collaboration skills to work effectively with different teams across the organization
A college degree in a relevant field is a plus for this role
Neat, clean, and professional appearance
Ability to pass a background check and drug test
Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers
Expected Results
Achievement of service KPIs and goals
Increased customer satisfaction results
Track Record of Controlling labor cost and policy expense
Year-over-year improvement in RECT
Year-over-year increase in shop productivity
Increase Technician skillset levels
Year-over-year increase in external service sales
Minimized employee and customer incidents
Resources
A dedicated budget for the service department
Access toa cross-functional regional support
eLearning and management resource center
Mentorship from senior service managers
Who we are
Bish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providingquality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friendsofour family business.
Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization areoutstandingand our dedication to each employee’s success is unparalleled.
We are looking for top performers who sethigh expectationsfor themselves and are willing to put inthe timeand effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401K matching
Company-paid life insurance
Gym membership reimbursement
Opportunities for advancement
RV Borrowing Program
Incredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable frompreviousmilitary occupations.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr