CARF Sr Quality Control Specialist - Substance Use Programs
Mecklenburg County Government, Charlotte, NC, United States
Position Summary
Develop, administer, and oversee quality assurance operations or conduct quality control evaluations of programs within an assigned area. This role, under minimal supervision, is responsible for conducting quality control reviews and providing technical assistance and staff on interpretation and application of quality of care standards.
Essential Functions
Perform root-cause analyses and assessment at the organizational, team, and individual levels.
Test services, analyze results, and make recommendations for improvements.
Ensure services meet specifications and adhere to regulatory compliance.
Develop and implement processes and procedures to improve quality.
Perform reviews of finished or in-process procedures, analyze data, and identify defect trends.
Investigate quality failures and recommend changes to internal procedures to prevent future issues.
Assess and report on the impact of process changes on quality.
Develop assessment tools and data collection methods to identify service delivery and compliance problems.
Minimum Qualifications
Minimum of four years of quality control experience.
Bachelor’s degree in a related field.
Valid North Carolina or South Carolina driver’s license. May require the ability to obtain and maintain County Driving Privileges.
Preferred Qualifications
Current or prior CARF accreditation experience is required.
Demonstrated success leading accreditation readiness and survey processes through CARF.
Advanced knowledge of CARF Behavioral Health standards.
Experience coordinating multi‑site CARF readiness, leading mock surveys, and managing post‑survey corrective action plans.
Strong familiarity with NCDHHS rules, including 10A NCAC 27G.
Advanced experience applying structured performance improvement models.
Ability to design, implement, and monitor agency‑wide performance improvement plans tied to CARF standards and county priorities.
Experience developing dashboards, KPIs, and outcome measures specific to substance use treatment and recovery services.
Proficiency in data systems, EHRs, and reporting tools such as Excel and EchoVantage.
Experience leading agency‑wide safety initiatives and familiarity with risk mitigation strategies.
Compensation & Benefits
Salary Range: $57,346.00 to $86,019.00 per year.
In addition to a competitive salary, Mecklenburg County offers a generous benefits package including medical, dental, vision, life, disability, accident, cancer, critical illness, medical bridge, pet insurance, dependent care, health care and commuter flexible spending accounts, health savings account, paid holidays, vacation, sick days, employee assistance program, fitness and aquatic facilities, paid family leave, tuition reimbursement, an employer match on retirement savings plan contributions, and a defined benefit plan.
Knowledge, Skills, and Abilities
Knowledge of modern office practices.
Training and disseminating technical information.
Planning and development of assessment tools and techniques.
Strong analytical and problem‑solving skills.
Effective communication, presentation, collaboration, and partnership building.
Drive for results and quality orientation.
Technical and professional knowledge, including proficiency with Microsoft Office Suite.
Work Environment
Office setting with moderate noise.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This description is not intended to be an all‑inclusive list of responsibilities, duties, skills, or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revisit the job description at any time.
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Develop, administer, and oversee quality assurance operations or conduct quality control evaluations of programs within an assigned area. This role, under minimal supervision, is responsible for conducting quality control reviews and providing technical assistance and staff on interpretation and application of quality of care standards.
Essential Functions
Perform root-cause analyses and assessment at the organizational, team, and individual levels.
Test services, analyze results, and make recommendations for improvements.
Ensure services meet specifications and adhere to regulatory compliance.
Develop and implement processes and procedures to improve quality.
Perform reviews of finished or in-process procedures, analyze data, and identify defect trends.
Investigate quality failures and recommend changes to internal procedures to prevent future issues.
Assess and report on the impact of process changes on quality.
Develop assessment tools and data collection methods to identify service delivery and compliance problems.
Minimum Qualifications
Minimum of four years of quality control experience.
Bachelor’s degree in a related field.
Valid North Carolina or South Carolina driver’s license. May require the ability to obtain and maintain County Driving Privileges.
Preferred Qualifications
Current or prior CARF accreditation experience is required.
Demonstrated success leading accreditation readiness and survey processes through CARF.
Advanced knowledge of CARF Behavioral Health standards.
Experience coordinating multi‑site CARF readiness, leading mock surveys, and managing post‑survey corrective action plans.
Strong familiarity with NCDHHS rules, including 10A NCAC 27G.
Advanced experience applying structured performance improvement models.
Ability to design, implement, and monitor agency‑wide performance improvement plans tied to CARF standards and county priorities.
Experience developing dashboards, KPIs, and outcome measures specific to substance use treatment and recovery services.
Proficiency in data systems, EHRs, and reporting tools such as Excel and EchoVantage.
Experience leading agency‑wide safety initiatives and familiarity with risk mitigation strategies.
Compensation & Benefits
Salary Range: $57,346.00 to $86,019.00 per year.
In addition to a competitive salary, Mecklenburg County offers a generous benefits package including medical, dental, vision, life, disability, accident, cancer, critical illness, medical bridge, pet insurance, dependent care, health care and commuter flexible spending accounts, health savings account, paid holidays, vacation, sick days, employee assistance program, fitness and aquatic facilities, paid family leave, tuition reimbursement, an employer match on retirement savings plan contributions, and a defined benefit plan.
Knowledge, Skills, and Abilities
Knowledge of modern office practices.
Training and disseminating technical information.
Planning and development of assessment tools and techniques.
Strong analytical and problem‑solving skills.
Effective communication, presentation, collaboration, and partnership building.
Drive for results and quality orientation.
Technical and professional knowledge, including proficiency with Microsoft Office Suite.
Work Environment
Office setting with moderate noise.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This description is not intended to be an all‑inclusive list of responsibilities, duties, skills, or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revisit the job description at any time.
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