Operations Manager - Denali Park Village
Aramark, Juneau, AK, United States
Denali Park Village is a highly rated resort located just outside Denali National Park & Preserve, nestled on the banks of the Nenana River, just minutes from the park entrance. Open May to September, our guests enjoy comfortable rooms, excellent dining, and live entertainment.
6.2 million acres of Denali National Park & Preserve is home to Mount Denali, the highest point in North America. The park welcomes over half a million visitors per year. By road, the area is 5 hours from Anchorage and 2 hours from Fairbanks. Buses traverse the 90‑mile road daily throughout the warm summer months, allowing people to hike, view wildlife, climb, and camp.
The Denali Park Village is seeking an experienced and hands‑on Operations Manager to lead day‑to‑day operations for our seasonal hospitality destination located at the entrance to Denali National Park. This is a 10‑month benefited position, with mandatory on‑site presence during the peak summer operating season (May–September).
Our operation is fully seasonal, with employees living and working on‑site during the summer months. The Operations Manager plays a critical role in ensuring safe, efficient, and exceptional guest and employee experiences in a dynamic, remote environment.
Job Responsibilities
Overall Operations Leadership
Serve as the senior on‑site operations leader during the summer season, providing direction, decision‑making, and real‑time issue resolution
Ensure seamless daily operations across all departments, with primary emphasis on lodging and guest services
Maintain strong operational rhythms during peak occupancy, group arrivals, and back‑to‑back check‑ins and departures
Promote a culture of accountability, collaboration, and guest‑focused service
Guest Focus & Experience
Champion a guest‑first culture across all departments, ensuring every interaction reflects Denali Park Village service standards
Ensure exceptional experiences for both large tour groups and independent travelers, balancing efficiency with personalized service
Oversee consistent execution of arrival, stay, and departure experiences—particularly during high‑volume check‑in and checkout periods
Act as the point of escalation for complex guest concerns, ensuring timely resolution and service recovery
Monitor guest satisfaction data, feedback trends, and tour partner input to proactively identify opportunities for improvement
Partner with department leaders to improve communication, service flow, and responsiveness during peak demands
Lodging, Housekeeping & Front Desk Oversight
Provide direct and sustained leadership oversight of housekeeping and front desk operations
Ensure room cleanliness, readiness, and inventory accuracy meet operational demands
Oversee guest flow for individual travelers and large group arrivals/departures
Support service recovery and escalation management for guest issues
Monitor guest feedback trends and implement service improvements
Group Operations & Tour Relationships
Act as a key operational contact for tour operators and group partners
Coordinate with internal teams to deliver smooth execution of group lodging, arrival timing, and departures
Foster strong, collaborative relationships with tour partners to support long‑term operational success
Anticipate and resolve operational challenges related to group volume and schedules
Seasonal Workforce Leadership
Support seasonal hiring, onboarding, training, and performance management
Provide visible leadership presence for a large on‑site workforce
Help foster a safe, respectful, and positive living and working environment
Address employee relations issues in partnership with HR and leadership teams
Food, Beverage & Retail Coordination
Provide high‑level operational coordination with food, beverage, and retail leaders to ensure alignment with guest flow and lodging operations
Support operational priorities without direct day‑to‑day ownership of outlet management
Ensure outlets are positioned to support group schedules and peak guest movement
Planning, Financial & Administrative Responsibilities
Support budgeting, labor planning, and seasonal forecasting
Monitor labor efficiency and operational performance metrics
Lead pre‑season operational readiness and post‑season wrap‑up activities
Identify opportunities to improve efficiency, communication, and guest experience
Safety, Compliance & Facilities
Ensure compliance with safety, health, and operational standards
Support emergency response readiness in a remote environment
Coordinate with facilities and maintenance teams to maintain guest areas and employee housing
Qualifications
5+ years of operations management experience in large‑scale hospitality, resorts, lodges, hotels, or seasonal operations
Demonstrated success leading housekeeping and front desk teams in high‑occupancy environments
Experience managing multi‑outlet food, beverage, and retail operations preferred
Proven ability to manage group business and work closely with tour operators or wholesale partners
Strong leadership presence, problem‑solving skills, and ability to operate effectively in a remote location
Comfortable living and working on‑site during peak season with a diverse seasonal workforce
Flexibility to work extended hours, weekends, and peak demand periods
Work Environment & Schedule
On‑site residence required during the summer season (May–September)
Employees live and work on‑site during peak operations
Shoulder and off‑season months focus on planning, preparation, hiring and administrative responsibilities, with flexibility based on operational needs
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
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6.2 million acres of Denali National Park & Preserve is home to Mount Denali, the highest point in North America. The park welcomes over half a million visitors per year. By road, the area is 5 hours from Anchorage and 2 hours from Fairbanks. Buses traverse the 90‑mile road daily throughout the warm summer months, allowing people to hike, view wildlife, climb, and camp.
The Denali Park Village is seeking an experienced and hands‑on Operations Manager to lead day‑to‑day operations for our seasonal hospitality destination located at the entrance to Denali National Park. This is a 10‑month benefited position, with mandatory on‑site presence during the peak summer operating season (May–September).
Our operation is fully seasonal, with employees living and working on‑site during the summer months. The Operations Manager plays a critical role in ensuring safe, efficient, and exceptional guest and employee experiences in a dynamic, remote environment.
Job Responsibilities
Overall Operations Leadership
Serve as the senior on‑site operations leader during the summer season, providing direction, decision‑making, and real‑time issue resolution
Ensure seamless daily operations across all departments, with primary emphasis on lodging and guest services
Maintain strong operational rhythms during peak occupancy, group arrivals, and back‑to‑back check‑ins and departures
Promote a culture of accountability, collaboration, and guest‑focused service
Guest Focus & Experience
Champion a guest‑first culture across all departments, ensuring every interaction reflects Denali Park Village service standards
Ensure exceptional experiences for both large tour groups and independent travelers, balancing efficiency with personalized service
Oversee consistent execution of arrival, stay, and departure experiences—particularly during high‑volume check‑in and checkout periods
Act as the point of escalation for complex guest concerns, ensuring timely resolution and service recovery
Monitor guest satisfaction data, feedback trends, and tour partner input to proactively identify opportunities for improvement
Partner with department leaders to improve communication, service flow, and responsiveness during peak demands
Lodging, Housekeeping & Front Desk Oversight
Provide direct and sustained leadership oversight of housekeeping and front desk operations
Ensure room cleanliness, readiness, and inventory accuracy meet operational demands
Oversee guest flow for individual travelers and large group arrivals/departures
Support service recovery and escalation management for guest issues
Monitor guest feedback trends and implement service improvements
Group Operations & Tour Relationships
Act as a key operational contact for tour operators and group partners
Coordinate with internal teams to deliver smooth execution of group lodging, arrival timing, and departures
Foster strong, collaborative relationships with tour partners to support long‑term operational success
Anticipate and resolve operational challenges related to group volume and schedules
Seasonal Workforce Leadership
Support seasonal hiring, onboarding, training, and performance management
Provide visible leadership presence for a large on‑site workforce
Help foster a safe, respectful, and positive living and working environment
Address employee relations issues in partnership with HR and leadership teams
Food, Beverage & Retail Coordination
Provide high‑level operational coordination with food, beverage, and retail leaders to ensure alignment with guest flow and lodging operations
Support operational priorities without direct day‑to‑day ownership of outlet management
Ensure outlets are positioned to support group schedules and peak guest movement
Planning, Financial & Administrative Responsibilities
Support budgeting, labor planning, and seasonal forecasting
Monitor labor efficiency and operational performance metrics
Lead pre‑season operational readiness and post‑season wrap‑up activities
Identify opportunities to improve efficiency, communication, and guest experience
Safety, Compliance & Facilities
Ensure compliance with safety, health, and operational standards
Support emergency response readiness in a remote environment
Coordinate with facilities and maintenance teams to maintain guest areas and employee housing
Qualifications
5+ years of operations management experience in large‑scale hospitality, resorts, lodges, hotels, or seasonal operations
Demonstrated success leading housekeeping and front desk teams in high‑occupancy environments
Experience managing multi‑outlet food, beverage, and retail operations preferred
Proven ability to manage group business and work closely with tour operators or wholesale partners
Strong leadership presence, problem‑solving skills, and ability to operate effectively in a remote location
Comfortable living and working on‑site during peak season with a diverse seasonal workforce
Flexibility to work extended hours, weekends, and peak demand periods
Work Environment & Schedule
On‑site residence required during the summer season (May–September)
Employees live and work on‑site during peak operations
Shoulder and off‑season months focus on planning, preparation, hiring and administrative responsibilities, with flexibility based on operational needs
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
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