Medical Front Desk Representative
AllerVie Health, St. Augustine, FL, United States
Position: Medical Front Desk Representative
Location:
150 Southpark Blvd Suite 104 St. Augustine, FL
Job Id: 2170
# of Openings: 1
Medical Front Desk Representative, Full-time, St. Augustine, FL
Job Summary
AllerVie Health is seeking a friendly, organized, and service-oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic. We’re a growing organization committed to delivering exceptional allergy and immunology care—and we’re looking for team members who share our passion for making a difference in the lives of others.
Key Responsibilities
Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and care
Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed
Schedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changes
Register new patients and maintain accurate demographic, insurance, and financial information
Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers
Collect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed
Maintain and update patient records through data entry, scanning, faxing, and document management
Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments
Review billing questions, claims, or denials and gather required information to support resolution
Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed
Qualifications, Education, and Experience
High school diploma or GED required
Prior experience in a healthcare or medical front office setting strongly preferred
Excellent interpersonal and customer service skills with a friendly, professional demeanor
Strong written and verbal communication abilities
Highly organized with attention to detail and the ability to multitask in a fast-paced environment
Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systems
Physical Requirements
Ability to sit for extended periods and communicate effectively with patients, visitors, and staff
Regular use of hands and arms to write, type, and operate standard office equipment
Occasional physical activity, including reaching, bending, stooping, kneeling, or maintaining balance as needed
Perform repetitive tasks such as typing and reaching, including occasional overhead reaching
Ability to lift up to 50 pounds on an occasional basis and carry items weighing up to 25 pounds
Visual ability to maintain focus, depth perception, and peripheral awareness in a clinical office environment
Benefits
Medical, Dental, and Vision Insurance Plans
AllerVie Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Location:
150 Southpark Blvd Suite 104 St. Augustine, FL
Job Id: 2170
# of Openings: 1
Medical Front Desk Representative, Full-time, St. Augustine, FL
Job Summary
AllerVie Health is seeking a friendly, organized, and service-oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic. We’re a growing organization committed to delivering exceptional allergy and immunology care—and we’re looking for team members who share our passion for making a difference in the lives of others.
Key Responsibilities
Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and care
Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed
Schedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changes
Register new patients and maintain accurate demographic, insurance, and financial information
Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers
Collect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed
Maintain and update patient records through data entry, scanning, faxing, and document management
Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments
Review billing questions, claims, or denials and gather required information to support resolution
Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed
Qualifications, Education, and Experience
High school diploma or GED required
Prior experience in a healthcare or medical front office setting strongly preferred
Excellent interpersonal and customer service skills with a friendly, professional demeanor
Strong written and verbal communication abilities
Highly organized with attention to detail and the ability to multitask in a fast-paced environment
Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systems
Physical Requirements
Ability to sit for extended periods and communicate effectively with patients, visitors, and staff
Regular use of hands and arms to write, type, and operate standard office equipment
Occasional physical activity, including reaching, bending, stooping, kneeling, or maintaining balance as needed
Perform repetitive tasks such as typing and reaching, including occasional overhead reaching
Ability to lift up to 50 pounds on an occasional basis and carry items weighing up to 25 pounds
Visual ability to maintain focus, depth perception, and peripheral awareness in a clinical office environment
Benefits
Medical, Dental, and Vision Insurance Plans
AllerVie Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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