Field Service Lead Technician
Crown Equipment Corporation, Provo, UT, United States
Company Overview
Crown Equipment Corporation is a global leader in lift truck manufacturing, providing quality equipment and fleet management solutions worldwide.
Job Duties
Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule.
Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations. Inspect repairs and scheduled maintenance. Ensure safety practices. Review paperwork and timecards.
Confer with customers and communicate issues to branch management. Maintain good customer relations.
Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
Perform operator training or train the trainer at customer locations.
Pick up parts and replenish van inventory. Perform minor repairs and service to the van.
Complete necessary paperwork.
Minimum Qualifications
2-4 years related experience
High school diploma or equivalent
Valid driver's license, good driving record, and ability to safely operate lift trucks
Preferred Qualifications
Prior company experience as a Field Service Technician
Good mechanical and electrical aptitudes; knowledge of electrical/electronic systems and hydraulics and internal combustion engines; ability to read and understand electrical and hydraulic schematics
Technical degree, welding experience, and knowledge of various types of testing equipment preferred
Good written and verbal communication, interpersonal, organizational, and motivational skills
Work Authorization
Crown will only employ individuals who are legally authorized to work in the United States. Sponsorship is not provided.
Compensation and Benefits
Crown offers a competitive wage and benefits package for full‑time employees, including Health, Dental, Vision, and Prescription Drug Plans, Flexible Benefits Plan, 401(k) Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and more.
Service Technician specific benefits include:
Award‑Winning Service Training
Company Vehicle for Field Service Technicians
Tool Insurance
No Flat Rate
Uniforms
Specialty Tools
Primarily 1st Shift
EOE Veterans/Disabilities
Job Segment: Maintenance, Field Service, Warehouse, Welding, Manufacturing, Customer Service
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Crown Equipment Corporation is a global leader in lift truck manufacturing, providing quality equipment and fleet management solutions worldwide.
Job Duties
Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule.
Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations. Inspect repairs and scheduled maintenance. Ensure safety practices. Review paperwork and timecards.
Confer with customers and communicate issues to branch management. Maintain good customer relations.
Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
Perform operator training or train the trainer at customer locations.
Pick up parts and replenish van inventory. Perform minor repairs and service to the van.
Complete necessary paperwork.
Minimum Qualifications
2-4 years related experience
High school diploma or equivalent
Valid driver's license, good driving record, and ability to safely operate lift trucks
Preferred Qualifications
Prior company experience as a Field Service Technician
Good mechanical and electrical aptitudes; knowledge of electrical/electronic systems and hydraulics and internal combustion engines; ability to read and understand electrical and hydraulic schematics
Technical degree, welding experience, and knowledge of various types of testing equipment preferred
Good written and verbal communication, interpersonal, organizational, and motivational skills
Work Authorization
Crown will only employ individuals who are legally authorized to work in the United States. Sponsorship is not provided.
Compensation and Benefits
Crown offers a competitive wage and benefits package for full‑time employees, including Health, Dental, Vision, and Prescription Drug Plans, Flexible Benefits Plan, 401(k) Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and more.
Service Technician specific benefits include:
Award‑Winning Service Training
Company Vehicle for Field Service Technicians
Tool Insurance
No Flat Rate
Uniforms
Specialty Tools
Primarily 1st Shift
EOE Veterans/Disabilities
Job Segment: Maintenance, Field Service, Warehouse, Welding, Manufacturing, Customer Service
#J-18808-Ljbffr