IT Support Technician
FCI Constructors, Inc., Grand Junction, CO, United States
FCI is in search of a seasoned IT Support Technician to join our dynamic team. The selected candidate will be based in our Grand Junction , CO location and will report directly to the IT Director , providing essential support for the daily administrative functions of the IT department. The Technician will provide the initial point of contact for end-users to report all Information Technology-related support issues within FCI. This position will be responsible for capturing the details of the IT issue and determining whether the issue is hardware or software related. In addition, this resource will be responsible for solving the most common technical issues during the first contact with the user. The candidate will also troubleshoot problem areas and solve any related issues. This position will determine if the issue is not in their scope of work and will escalate the issue. The Help Desk role works with the entire IT team and will interact with system and computer users across the company. FCI is an EEO employer.
Responsibilties include:
Provide a single point of contact for FCI staff and external end-user issues
Facilitate the restoration of normal service operation while minimizing impact to end-users
Deliver services within a timely manner
Receive all incident notifications through preferred means – phone, fax, email, service desk portal, etc.
Record all incidents and document all systems
Manage and maintain the Company’s machines including Intune Deployment
Provide technical and functional support, resolving most tickets during first contact
Uses judgment to determine when to escalate incidents to the Systems administrator and IT Director
Troubleshoot and resolve all incidents according to best practices
Maintain consistent communication with all parties including end-users, project managers, and supervisors, as well as FCI’s own internal management hierarchy
Collaborates with IT Support to enhance knowledge and improve service level
Perform all scheduled activities such as moves/adds/changes, maintenance, patch management, documentation, and reporting
Create, maintain, and publish relevant support documentation to assist all team members in the quick resolution of incidents and service requests
Manage all FCI staff expectations successfully and communicate
Monitors incidents to identify repetitive issues
Continue ongoing training to maintain and improve your skillset and abilities to support and maintain future hardware and software solutions
Other work-related duties as assigned
Requirements/Skills:
Associates degree in computer science or related field.
Minimum of 2 years of experience in IT support, help desk, or desktop support role.
At least one Certification- CompTIA A+, Network+, Security+ or Microsoft or better
Technical Skills and Abilities:
Strong computer, organizational, and time management skills
Knowledge of Microsoft operating systems (Windows 11) is highly preferred
Knowledge of Microsoft Intune and endpoint manager
Excellent interpersonal and communication skills, both written and verbal
Good analytical and strategic thinking skills
Ability to set priorities and work on multiple tasks
Ability to create and follow detailed documented procedures
Ability to work independently and on a team
Ability to work under time pressure, a fast-paced environment while maintaining a professional attitude
Power BI, Bluebeam, Procore, SharePoint system knowledge a plus.
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Responsibilties include:
Provide a single point of contact for FCI staff and external end-user issues
Facilitate the restoration of normal service operation while minimizing impact to end-users
Deliver services within a timely manner
Receive all incident notifications through preferred means – phone, fax, email, service desk portal, etc.
Record all incidents and document all systems
Manage and maintain the Company’s machines including Intune Deployment
Provide technical and functional support, resolving most tickets during first contact
Uses judgment to determine when to escalate incidents to the Systems administrator and IT Director
Troubleshoot and resolve all incidents according to best practices
Maintain consistent communication with all parties including end-users, project managers, and supervisors, as well as FCI’s own internal management hierarchy
Collaborates with IT Support to enhance knowledge and improve service level
Perform all scheduled activities such as moves/adds/changes, maintenance, patch management, documentation, and reporting
Create, maintain, and publish relevant support documentation to assist all team members in the quick resolution of incidents and service requests
Manage all FCI staff expectations successfully and communicate
Monitors incidents to identify repetitive issues
Continue ongoing training to maintain and improve your skillset and abilities to support and maintain future hardware and software solutions
Other work-related duties as assigned
Requirements/Skills:
Associates degree in computer science or related field.
Minimum of 2 years of experience in IT support, help desk, or desktop support role.
At least one Certification- CompTIA A+, Network+, Security+ or Microsoft or better
Technical Skills and Abilities:
Strong computer, organizational, and time management skills
Knowledge of Microsoft operating systems (Windows 11) is highly preferred
Knowledge of Microsoft Intune and endpoint manager
Excellent interpersonal and communication skills, both written and verbal
Good analytical and strategic thinking skills
Ability to set priorities and work on multiple tasks
Ability to create and follow detailed documented procedures
Ability to work independently and on a team
Ability to work under time pressure, a fast-paced environment while maintaining a professional attitude
Power BI, Bluebeam, Procore, SharePoint system knowledge a plus.
#J-18808-Ljbffr