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OPERATIONS CLERK (OA) FULL TIME (35-40 HOURS) NBSD HOME STORE

Navy Exchange Service Command, San Diego, CA, United States


Job Description
OPERATIONS CLERK (OA) – FULL TIME (35–40 HOURS) – NBSD HOME STORE (260001F9)

Job Summary
Performs a variety of clerical administrative and typing duties in connection with the maintenance and control of retail services operations.

Duties and Responsibilities

Maintains retail services cost accounting records for assigned retail services locations.

Compiles monthly sales reports, compares current sales with previous year’s sales, computes percentages of increases or decreases by department for retail and/or services operations regional Exchanges, and prepares a variety of special and periodic reports.

Maintains price lists of items on a current basis, checks extensions on purchases for designated locations, posts data to appropriate logs and ledgers, and verifies balances.

Receives invoice orders with completed merchandise from vendor manufacturers, checks merchandise invoices against appropriate documents for accuracy, reviews records, and notifies manufacturers when discrepancies are found, assisting in resolving problems presented by stores or warehouses.

Maintains stock control records for retail or services departments; posts withdrawals from warehouse by merchandise transfers; posts reports of goods received (RGRs) and goods returned to warehouse from Exchanges; posts retail price changes (RPCs) on damaged and slow‑moving merchandise by description, quantity, and cost price; notifies locations of such changes; and ensures maintenance of adequate stock levels by entering the appropriate data into the computer in accordance with established procedures.

Prepares and maintains RGRs for assigned departments by manufacturer, forwards copies to the appropriate office, and files copies for future reference.

Processes orders for various retail or service departments, maintains vendor pricing integrity inputs, and updates all visual rapid reorder (VRR) for the region.

Receives and makes telephone calls from vendors, answers inquiries or refers calls to the supervisor or other appropriate personnel.

Types a variety of correspondence from rough or handwritten drafts; reviews the final form for accuracy and conformance with procedural instructions, correcting spelling and other errors.

Researches office files and records for information and data to be used for reference purposes, background information, and reports.

Processes and maintains weekly gasoline log and reports, notifying all regional Exchanges on the cost of petroleum products on a weekly basis.

Processes a wide variety of maintenance changes indicated on the predistributed reorder candidate list worksheet by the buyer, including quantity transfer of merchandise to different locations, cancelled items, and addition of items to certain locations.

Coordinates and monitors proposed sales and inventory budget data from supported regional activities, maintenance repair requests, and telephone equipment installations.

Prepares equipment rental agreements for electronic, electrical, and appliance equipment; sends reminders to customers concerning delinquent payments and follows up with telephone calls when necessary.

Processes payroll time cards, attaches Absence Record SS 241 verifying accuracy, and forwards to Services Manager Payroll Office for processing.

Directs the activities of several subordinate clerical personnel by making assignments, training new employees, answering questions, and providing input for performance reviews.

Works under the general supervision of a designated supervisor; assigns work within established policies and guidelines, refers unusual problems to the supervisor for resolution, and has work reviewed for overall accuracy, adequacy, and conformance to established procedures.

Performs other related duties as assigned.

Qualifications

General Experience: 1 year of progressively responsible clerical or office work demonstrating the ability to perform satisfactorily at the grade level of the position.

Specialized Experience: 1 year of progressively responsible experience performing clerical or administrative support duties or experience in a related area demonstrating the ability to perform the work of the position.

Education substitution: 2 years of academic study above the high school level may be substituted for each 6 months of 1 year of general and 1 year of specialized experience.

Benefits

Paid annual and sick leave

Medical/dental insurance

Flexible spending account

Pension plan

401(k) savings plan – up to 3% match

Short‑term and long‑term disability

Life insurance

Tax‑free shopping privileges

Free bus passes / free parking

Discounted tickets at MWR

Access to Navy Lodge hotels worldwide

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