Urgent Care Supervisor
Slocumcenter, Eugene, OR, United States
Summary
Supervises and coordinates the duties of the Urgent Care clinic team, to include intake, medical assistant, DME/bracing, and X-ray operations to support the physician or PA/NP in MSK urgent care clinic. This role also provides leadership ensuring communication, accountability, and performance standards are consistently maintained across functions. Also accountable to provide direct patient care up to 50% of the time.
Responsibilities
Selects, schedules, assigns and evaluates staff. Provides feedback on performance on an ongoing basis, as well as providing an annual written performance review.
Orients new staff and ensures that training and education needs are met.
Approves final weekly staffing schedule for assigned staff.
Mentors and coaches new and existing staff.
Ensures scheduling of regular in-service education meetings for staff
Analyzes workflow of clinic and provides feedback/modifications as necessary
Coordinates with Human Resources to provide disciplinary action, as necessary.
Prepares and leads routine department meetings.
Mediates conflict between staff members. Coordinates with COO and HR as necessary.
Serves on committees and attends meetings related to urgent care clinical operations.
Ensures effective communication, productivity monitoring, workflow alignment, and adherence to clinic standards.
Ensures that registration, medical assistant, DME, and X-ray workflows are efficient, evidence based and consistently followed across the team.
Performs other duties as assigned.
Registration/intake, medical assistant/DME/bracing, or X-ray interactions.
Delays, gaps, or concerns in care coordination or communication.
Physician or APP concerns that may or may not require escalation.
Lead patient complaint investigations, follow up with patients and staff, identify root causes, and implement workflow or service improvement strategies.
Project Work
Participates in and leads urgent care clinical operations projects related to patient experience, workflow improvement, care standardization, and care coordination initiatives.
Collaborates with leadership on quality improvement projects, ensuring timelines, documents and deliverables are met.
Assists with development, revision, and implementation of urgent care clinic policies, procedures and education materials.
A working knowledge of EMR/EHR, preferably in a clinic outpatient setting.
A general understanding of the principles of continuous quality improvement in a healthcare setting.
Ability to engage in public contact work.
The ability to formulate policies and to interpret and explain those policies and procedures to others.
The ability to think clearly, exercise sound judgment and to make independent decisions regarding the formulation and application of policies and procedures.
Excellent oral and written communication skills.
The maturity and tact necessary to deal effectively with patients, employees and physicians.
Flexibility in thinking; able to easily adapt to internal and external business changes.
A logical, highly organized mind. Be able to work independently with minimal direction and instruction.
The ability to solve practical problems when presented with both concrete and ambiguous information.
Excellent decision making skills and an ability to develop creative solutions.
Dependability and punctuality.
Ability to write routine reports and correspondence
Knowledge of common Microsoft Office applications such as Excel, Outlook, and Word.
Tobe professional and courteous
Prioritize work load daily, weekly and monthly
Supervisory responsibilities
Direct reports of Registration, Medical Assistant, Bracing/DME, and X-Ray staff.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Able to lift and/or move up to 25 lbs.
Able to walk, and use hands to finger, handle, or feel. Able to reach with hands and arms, stoop, kneel, and crouch.
Ability to hear and understand in person and over the phone.
Able to speak and provide information in person and over the phone.
Able to sit or stand for long periods of time.
Be able to work on a computer and keyboard for up to eight hours a day.
Local travel as required for meetings.
Education and Experience
Current certification or license in Medical Assisting, Cast Tech, or X-ray Tech.
Bachelor’s degree in relevant Clinical, Health Services, Business Administration or equivalent is preferred.
Requires three (3) years of successful supervisory experience.
Three (3) years experience in direct patient care in a clinical environment.
Working knowledge of computer software and hardware, preferably including working with data processing in a medical environment.
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Supervises and coordinates the duties of the Urgent Care clinic team, to include intake, medical assistant, DME/bracing, and X-ray operations to support the physician or PA/NP in MSK urgent care clinic. This role also provides leadership ensuring communication, accountability, and performance standards are consistently maintained across functions. Also accountable to provide direct patient care up to 50% of the time.
Responsibilities
Selects, schedules, assigns and evaluates staff. Provides feedback on performance on an ongoing basis, as well as providing an annual written performance review.
Orients new staff and ensures that training and education needs are met.
Approves final weekly staffing schedule for assigned staff.
Mentors and coaches new and existing staff.
Ensures scheduling of regular in-service education meetings for staff
Analyzes workflow of clinic and provides feedback/modifications as necessary
Coordinates with Human Resources to provide disciplinary action, as necessary.
Prepares and leads routine department meetings.
Mediates conflict between staff members. Coordinates with COO and HR as necessary.
Serves on committees and attends meetings related to urgent care clinical operations.
Ensures effective communication, productivity monitoring, workflow alignment, and adherence to clinic standards.
Ensures that registration, medical assistant, DME, and X-ray workflows are efficient, evidence based and consistently followed across the team.
Performs other duties as assigned.
Registration/intake, medical assistant/DME/bracing, or X-ray interactions.
Delays, gaps, or concerns in care coordination or communication.
Physician or APP concerns that may or may not require escalation.
Lead patient complaint investigations, follow up with patients and staff, identify root causes, and implement workflow or service improvement strategies.
Project Work
Participates in and leads urgent care clinical operations projects related to patient experience, workflow improvement, care standardization, and care coordination initiatives.
Collaborates with leadership on quality improvement projects, ensuring timelines, documents and deliverables are met.
Assists with development, revision, and implementation of urgent care clinic policies, procedures and education materials.
A working knowledge of EMR/EHR, preferably in a clinic outpatient setting.
A general understanding of the principles of continuous quality improvement in a healthcare setting.
Ability to engage in public contact work.
The ability to formulate policies and to interpret and explain those policies and procedures to others.
The ability to think clearly, exercise sound judgment and to make independent decisions regarding the formulation and application of policies and procedures.
Excellent oral and written communication skills.
The maturity and tact necessary to deal effectively with patients, employees and physicians.
Flexibility in thinking; able to easily adapt to internal and external business changes.
A logical, highly organized mind. Be able to work independently with minimal direction and instruction.
The ability to solve practical problems when presented with both concrete and ambiguous information.
Excellent decision making skills and an ability to develop creative solutions.
Dependability and punctuality.
Ability to write routine reports and correspondence
Knowledge of common Microsoft Office applications such as Excel, Outlook, and Word.
Tobe professional and courteous
Prioritize work load daily, weekly and monthly
Supervisory responsibilities
Direct reports of Registration, Medical Assistant, Bracing/DME, and X-Ray staff.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Able to lift and/or move up to 25 lbs.
Able to walk, and use hands to finger, handle, or feel. Able to reach with hands and arms, stoop, kneel, and crouch.
Ability to hear and understand in person and over the phone.
Able to speak and provide information in person and over the phone.
Able to sit or stand for long periods of time.
Be able to work on a computer and keyboard for up to eight hours a day.
Local travel as required for meetings.
Education and Experience
Current certification or license in Medical Assisting, Cast Tech, or X-ray Tech.
Bachelor’s degree in relevant Clinical, Health Services, Business Administration or equivalent is preferred.
Requires three (3) years of successful supervisory experience.
Three (3) years experience in direct patient care in a clinical environment.
Working knowledge of computer software and hardware, preferably including working with data processing in a medical environment.
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