Studio Area Manager
SupportFinity™, New York, NY, United States
Studio Area Manager (SAM)
alts | Alteration Specialists
alts | Alteration Specialists is seeking a highly hands‑on, field‑driven Studio Area Manager to lead a cluster of studios across the tri‑state area. This is not a desk‑based management role. We are looking for a strong operator and people leader who thrives in the shops, leads from the floor, and takes full ownership of daily performance.
What You Will Own (Primary KPIs)
Success in this role is measured through four core performance drivers. The Studio Area Manager is directly accountable for:
Client Experience (NPS)
Monitor and improve NPS trends across your cluster
Reinforce try‑on and pickup standards consistently
Coach hospitality behaviors in real time
Resolve escalated client issues within 72 hours
Reduce repeat client complaints
Client Retention
Increase repeat client rate across studios
Ensure strong follow‑through on client issues
Build a relationship‑driven service culture
Identify churn patterns and address root causes
Sales Performance
Lead shops to achieve sales goals
Monitor bookings, conversion, and average ticket
Identify underperforming locations and act quickly
Ensure proper execution of Essentials vs. Premier pricing
Production Quality & Health
Enforce QC checkpoints with zero tolerance for misses
Reduce RFAs and production errors
Maintain strong duration accuracy
Ensure on‑time delivery performance
Monitor garment flow end‑to‑end
How You Will Drive Results
Hands‑On Studio Execution (Primary Focus)
Ensure shops open and run smoothly every day
Monitor bookings, staffing, and production flow in real time
Conduct frequent shop walks and quality checks
Reinforce SOP compliance through direct observation
Step in during peak periods or staffing gaps
Address day‑to‑day operational hiccups immediately
Production & Quality Discipline
Enforce QC standards across all garments
Review production reports and duration accuracy
Ensure ticket accuracy in Geelus
Monitor RFAs, refunds, and process failures
Partner with Finance on ticket allocation when needed
Identify bottlenecks and implement fixes quickly
Customer Experience Leadership
Monitor NPS weekly and act on trends
Reinforce try‑on at pickup policy
Coach teams on hospitality and communication
Resolve escalated client issues quickly
Identify and eliminate repeat CX breakdowns
People Leadership & Accountability
Directly manage and coach Studio Teams
Provide real‑time, candid feedback
Address underperformance quickly and fairly
Ensure proper staffing coverage across shops
Review and approve timesheets and PTO
Support hiring and team development
Field‑to‑HQ Connector
Translate company initiatives into shop‑level action
Surface field risks and resource needs quickly
Ensure TSM and SEC role clarity in every shop
Support rollout of SOP updates and new initiatives
Maintain tight communication with Ops and CX leadership
Who You Are
Extremely hands‑on and field oriented
A strong operator who leads from the floor
A true self‑starter who takes initiative without waiting to be asked
Highly responsive and action‑driven
A natural people person who builds trust quickly with both clients and teams
Comfortable holding teams to high standards while maintaining a supportive tone
Calm under pressure and solutions‑focused
Data‑aware but execution‑first
Highly organized and process‑disciplined
Warm with clients, firm with standards
Comfortable in fast‑paced service environments
Skilled at working with diverse, multicultural teams
High integrity with strong ownership mindset
Experience
5+ years multi‑unit or operations experience
2+ years managing teams of 10+
Strong service, retail, or hospitality background
Luxury or premium service preferred
Working knowledge of garment construction a plus
Tech and systems savvy (Geelus experience a plus)
Why This Role Matters
The Studio Area Manager is the operational backbone of the market. In this role, you are not simply managing stores — you are actively shaping the client experience, the health of our production engine, and the performance culture of every studio you oversee.
Your leadership directly drives the four metrics that define success at Alts: NPS (Client Experience), Client Retention, Sales Performance, and Production Quality. These are not vanity metrics – they are our North Star, and you are a primary owner in the field.
Alts is unique in its blend of operational rigor, personal service, and speed. You will be empowered to act, expected to lead from the floor, and trusted to make real‑time decisions that improve the business every day. If you thrive in fast‑paced environments, move quickly from problem to solution, and take pride in turning standards into consistent daily execution, you will feel at home here.
#J-18808-Ljbffr
alts | Alteration Specialists
alts | Alteration Specialists is seeking a highly hands‑on, field‑driven Studio Area Manager to lead a cluster of studios across the tri‑state area. This is not a desk‑based management role. We are looking for a strong operator and people leader who thrives in the shops, leads from the floor, and takes full ownership of daily performance.
What You Will Own (Primary KPIs)
Success in this role is measured through four core performance drivers. The Studio Area Manager is directly accountable for:
Client Experience (NPS)
Monitor and improve NPS trends across your cluster
Reinforce try‑on and pickup standards consistently
Coach hospitality behaviors in real time
Resolve escalated client issues within 72 hours
Reduce repeat client complaints
Client Retention
Increase repeat client rate across studios
Ensure strong follow‑through on client issues
Build a relationship‑driven service culture
Identify churn patterns and address root causes
Sales Performance
Lead shops to achieve sales goals
Monitor bookings, conversion, and average ticket
Identify underperforming locations and act quickly
Ensure proper execution of Essentials vs. Premier pricing
Production Quality & Health
Enforce QC checkpoints with zero tolerance for misses
Reduce RFAs and production errors
Maintain strong duration accuracy
Ensure on‑time delivery performance
Monitor garment flow end‑to‑end
How You Will Drive Results
Hands‑On Studio Execution (Primary Focus)
Ensure shops open and run smoothly every day
Monitor bookings, staffing, and production flow in real time
Conduct frequent shop walks and quality checks
Reinforce SOP compliance through direct observation
Step in during peak periods or staffing gaps
Address day‑to‑day operational hiccups immediately
Production & Quality Discipline
Enforce QC standards across all garments
Review production reports and duration accuracy
Ensure ticket accuracy in Geelus
Monitor RFAs, refunds, and process failures
Partner with Finance on ticket allocation when needed
Identify bottlenecks and implement fixes quickly
Customer Experience Leadership
Monitor NPS weekly and act on trends
Reinforce try‑on at pickup policy
Coach teams on hospitality and communication
Resolve escalated client issues quickly
Identify and eliminate repeat CX breakdowns
People Leadership & Accountability
Directly manage and coach Studio Teams
Provide real‑time, candid feedback
Address underperformance quickly and fairly
Ensure proper staffing coverage across shops
Review and approve timesheets and PTO
Support hiring and team development
Field‑to‑HQ Connector
Translate company initiatives into shop‑level action
Surface field risks and resource needs quickly
Ensure TSM and SEC role clarity in every shop
Support rollout of SOP updates and new initiatives
Maintain tight communication with Ops and CX leadership
Who You Are
Extremely hands‑on and field oriented
A strong operator who leads from the floor
A true self‑starter who takes initiative without waiting to be asked
Highly responsive and action‑driven
A natural people person who builds trust quickly with both clients and teams
Comfortable holding teams to high standards while maintaining a supportive tone
Calm under pressure and solutions‑focused
Data‑aware but execution‑first
Highly organized and process‑disciplined
Warm with clients, firm with standards
Comfortable in fast‑paced service environments
Skilled at working with diverse, multicultural teams
High integrity with strong ownership mindset
Experience
5+ years multi‑unit or operations experience
2+ years managing teams of 10+
Strong service, retail, or hospitality background
Luxury or premium service preferred
Working knowledge of garment construction a plus
Tech and systems savvy (Geelus experience a plus)
Why This Role Matters
The Studio Area Manager is the operational backbone of the market. In this role, you are not simply managing stores — you are actively shaping the client experience, the health of our production engine, and the performance culture of every studio you oversee.
Your leadership directly drives the four metrics that define success at Alts: NPS (Client Experience), Client Retention, Sales Performance, and Production Quality. These are not vanity metrics – they are our North Star, and you are a primary owner in the field.
Alts is unique in its blend of operational rigor, personal service, and speed. You will be empowered to act, expected to lead from the floor, and trusted to make real‑time decisions that improve the business every day. If you thrive in fast‑paced environments, move quickly from problem to solution, and take pride in turning standards into consistent daily execution, you will feel at home here.
#J-18808-Ljbffr