SupportFinity™ is hiring: Studio Area Manager in New York
SupportFinity™, New York, NY, United States
alts | Alteration Specialists
alts | Alteration Specialists is seeking a highly hands‑on, field‑driven Studio Area Manager to lead a cluster of studios across the tri‑state area. This is not a desk‑based management role. We are looking for a strong operator and people leader who thrives in the shops, leads from the floor, and takes full ownership of daily performance.
As a Studio Area Manager, you will be the guiding force behind your market’s operational health. Your presence will be felt in the studios every day, coaching teams in real time, solving problems quickly, and ensuring that every client interaction reflects the premium standards of the Alts bran d.
You will serve as the critical bridge between shop teams and central leadership, translating strategy into clean, consistent execution. This role is ideal for someone who moves fast, holds high standards, and takes pride in building accountable, high‑performing tea.
ms.Role: Studio Area Manager (
SAM)Schedule: 5 days per week (Monday‑Friday with regular Saturday cover)
age)Territory: NY, NJ, CT
What You Will Own (Primary KPIs)
Success in this role is measured through four core performance drivers. The Studio Area Manager is directly accountable for:
Client Experience
(NPS)Monitor and improve NPS trends across your cl
usterReinforce try‑on and pickup standards consist
entlyCoach hospitality behaviors in real
timeResolve escalated client issues within 72
hoursReduce repeat client compl
Client Retention
ntionIncrease repeat client rate across st
udiosEnsure strong follow‑through on client i
ssuesBuild a relationship‑driven service cu
ltureIdentify churn patterns and address root c
Sales Performance
ance Lead shops to achieve sales
goalsMonitor bookings, conversion, and average t
icketIdentify underperforming locations and act qu
icklyEnsure proper execution of Essentials vs. Premier pr
Production Quality & Health
Enforce QC checkpoints with zero tolerance for
missesreduce RFAs and production
errorsMaintain strong duration ac
curacyEnsure on‑time delivery perfo
rmanceMonitor garment flow end-
How You Will Drive Results
Hands‑On Studio Execution (Primary Focus)
You will maintain a strong physical presence across your studios and act quickly when issues arise. This is a highly active field role. Ensure shops open and run smoothly every day. Monitor bookings, staffing, and production flow in real time. Conduct frequent shop walks and quality checks. Reinforce SOP compliance through direct observation. Step in during peak periods or staffing gaps. Address day‑to‑day operational hiccups immediately.
Production & Quality Discipline
You will protect the integrity of our production engine. Enforce QC standards across all garments. Review production reports and duration accuracy. Ensure ticket accuracy in Geelus. Monitor RFAs, refunds, and process failures. Partner with Finance on ticket allocation when needed. Identify bottlenecks and implement fixes quickly.
Customer Experience Leadership
You are the field owner of the Alts premium experience. Monitor NPS weekly and act on trends. Reinforce try‑on at pickup policy. Coach teams on hospitality and communication. Resolve escalated client issues quickly. Identify and eliminate repeat CX breakdowns.
People Leadership & Accountability
The Studio Area Manager is a high‑accountability leader and coach. Directly manage and coach Studio Teams. Provide real‑time, candid feedback. Address underperformance quickly and fairly. Ensure proper staffing coverage across shops. Review and approve timesheets and PTOs. Support hiring and team development.
Field‑to‑HQ Connector
You ensure alignment between strategy and execution. Translate company initiatives into shop‑level action. Surface field risks and resource needs quickly. Ensure TSM and SEC role clarity in every shop. Support rollout of SOP updates and new initiatives. Maintain tight communication with Ops and C.
Who You Are
Extremely hands‑on and field oriented
A strong operator who leads from the floor
A true self‑starter who takes initiative without waiting to be asked
Highly responsive and action‑driven
A natural people person who builds trust quickly with both clients and teams
Comfortable holding teams to high standards while maintaining a supportive tone
Calm under pressure and solutions‑focused
Data‑aware but execution‑first
Highly organized and process disciplined
Warm with clients, firm with standards
Comfortable in fast‑paced service environments
Skilled at working with diverse, multi‑cultural teams
High integrity with strong ownership mindset
Experience / Minimum
5+ years multi‑unit or operations experience
2+ years managing teams of 10+
Strong service, retail, or hospitality background; luxury or premium service preferred
Working knowledge of garment construction a plus
Tech and systems savvy (Geelus exp)
erience a plus
Why This Role Matters
The Studio Area Manager is the operational backbone of the market. In this role, you are not simply managing stores, you are actively shaping the client experience, the health of our production engine, and the performance culture of every studio you oversee.
e success at Alts: NPS (Client Experience) — our commitment to a premium, five‑star journey
Client Retention — building long‑term relationships, not one‑time transactions
Sales Performance — disciplined, predictable revenue growth
Production Quality — right the first time, with zero tolerance for QC misses
These are not vanity metrics. They are our North Star, and the Studio Area Manager is a primary owner in the field.
What makes Alts unique is the level of operational rigor behind a highly personal service. We are not a traditional tailor shop, and we are not a typical retail environment. We operate with the precision of a production business, the hospitality mindset of a premium service brand, and the speed of a modern multi‑unit operator.
You will be empowered to act, expected to lead from the floor, and trusted to make real‑time decisions that improve the business every day. Your voice from the field matters here, and strong operators have real visibility and growth opportunities as we continue to scale.
If you thrive in fast‑paced environments, move quickly from problem to solution, and take pride in turning standards into consistent daily execution, you will feel at home at Alts.
#J-18808-Ljbffr
In Summary: The Studio Area Manager is a strong operator and people leader who thrives in the shops, leads from the floor, and takes full ownership of daily performance . The role is ideal for someone who moves fast, holds high standards and takes pride in building accountable, high-performing teams .
En Español: Los especialistas en alteración buscan un gerente de área de estudio altamente práctico y orientado al campo para dirigir un grupo de estudios a través del área tri-estado. No se trata de una función de gestión basada en el escritorio. Buscamos un operador fuerte y líder de personas que prospere en las tiendas, lidere desde la planta y tome plena propiedad del rendimiento diario. El Administrador de Área del Estudio es directamente responsable de: Experiencia del Cliente (NPS) Monitorear y mejorar las tendencias en NPS a lo largo de su clienteReinforzar los estándares de prueba y recogida consisten en entlyCorrectar comportamientos hospitalarios en tiempo realResolver problemas crecientes de clientes dentro de 72 horasReducer el cumplimiento repetido del cliente Retener al clienteIncrementar la tasa de mantenimiento de los clientes repitiéndose en todos los nivelesAsegurar un fuerte seguimiento de las cuestiones relacionadas con el clienteConstruir una relación orientada al servicio cu lIdentificar patrones y direcciones raíz c Rendimiento de ventas Un líder de tiendas para lograr objetivos de ventaMonitorear reservas, conversión y roles promedio t Identificar ubicaciones mal desempeñadas e actuar rápidamenteEnscribe la ejecución adecuada de Essentials vs. Producción Calidad & Salud Enforce QConduce controles de cumplimientos durante los períodos de producción Abordar los problemas operativos diarios de forma inmediata. Producción y Disciplina de Calidad Usted protegerá la integridad de nuestro motor de producción. Implementará las normas QC en todas las prendas de vestir. Revise informes de producción y precisión de duración. Asegure la exactitud de las entradas en Geelus. Monitoree RFAs, reembolsos y fallas del proceso. Colabore con Finanzas sobre la asignación de entradas cuando sea necesario. Identifique cuellos de botella e implemente correcciones rápidamente. Liderazgo Experiencia del cliente Usted es el propietario del campo de la experiencia premium de Alts. Supervisa NPS semanalmente y actúa según las tendencias. Fortalezca la política de recogida. Equipos de entrenadores sobre hospitalidad y comunicación. Resolva rápidamente los problemas aumentados de clientes. CX identifica y elimina rápidamente las interrupciones repetitivas. Lideradía de personas & Responsabilidad El gerente del área de estudio garantiza una alta capacidad para gestionar y coordinar recursos directos. Mantener una comunicación estrecha con las Ops y C. Quien eres Extremadamente práctico y orientado al campo Un operador fuerte que lidera desde el suelo Un verdadero autorreceptor que toma la iniciativa sin esperar a ser preguntado Una persona natural que crea confianza rápidamente tanto con los clientes como con los equipos Confortable mantener equipos de alto nivel manteniendo un tono de apoyo Calmo bajo presión y enfocado en soluciones Data-consciente pero ejecución-primero altamente organizada y procesada Disciplinable con clientes, empresa con estándares cómodo en entornos de servicio acelerados Competencia para trabajar con equipos diversos, multiculturales Alta integridad con una sólida mentalidad de propiedad Experiencia / Mínimo 5 años o experiencia en operaciones múltiples 2+ años administrando equipos de 10 Sistemas de servicios más Fuertes, minoristas o de hospitalidad En este papel, usted no solo gestiona tiendas, sino que está configurando activamente la experiencia del cliente, la salud de nuestro motor de producción y la cultura de rendimiento de cada estudio que supervisa. El éxito en Alts: NPS (Experiencia del Cliente) Nuestro compromiso con un viaje premium de cinco estrellas Retención de clientes construcción de relaciones a largo plazo, no transacciones de una sola vez Ventas Desempeño disciplinado, crecimiento predecible de los ingresos Producción Calidad desde el primer momento, con cero tolerancia para QC faltas Estas no son métricas de vanidad. Son nuestra estrella, y el Studio Area Manager es uno de los principales propietarios en el campo. Lo que hace alts único es el nivel de rigor operativo detrás de un servicio personal. No somos personalizados, y no somos un entorno típico de tienda minorista tradicional.
alts | Alteration Specialists is seeking a highly hands‑on, field‑driven Studio Area Manager to lead a cluster of studios across the tri‑state area. This is not a desk‑based management role. We are looking for a strong operator and people leader who thrives in the shops, leads from the floor, and takes full ownership of daily performance.
As a Studio Area Manager, you will be the guiding force behind your market’s operational health. Your presence will be felt in the studios every day, coaching teams in real time, solving problems quickly, and ensuring that every client interaction reflects the premium standards of the Alts bran d.
You will serve as the critical bridge between shop teams and central leadership, translating strategy into clean, consistent execution. This role is ideal for someone who moves fast, holds high standards, and takes pride in building accountable, high‑performing tea.
ms.Role: Studio Area Manager (
SAM)Schedule: 5 days per week (Monday‑Friday with regular Saturday cover)
age)Territory: NY, NJ, CT
What You Will Own (Primary KPIs)
Success in this role is measured through four core performance drivers. The Studio Area Manager is directly accountable for:
Client Experience
(NPS)Monitor and improve NPS trends across your cl
usterReinforce try‑on and pickup standards consist
entlyCoach hospitality behaviors in real
timeResolve escalated client issues within 72
hoursReduce repeat client compl
Client Retention
ntionIncrease repeat client rate across st
udiosEnsure strong follow‑through on client i
ssuesBuild a relationship‑driven service cu
ltureIdentify churn patterns and address root c
Sales Performance
ance Lead shops to achieve sales
goalsMonitor bookings, conversion, and average t
icketIdentify underperforming locations and act qu
icklyEnsure proper execution of Essentials vs. Premier pr
Production Quality & Health
Enforce QC checkpoints with zero tolerance for
missesreduce RFAs and production
errorsMaintain strong duration ac
curacyEnsure on‑time delivery perfo
rmanceMonitor garment flow end-
How You Will Drive Results
Hands‑On Studio Execution (Primary Focus)
You will maintain a strong physical presence across your studios and act quickly when issues arise. This is a highly active field role. Ensure shops open and run smoothly every day. Monitor bookings, staffing, and production flow in real time. Conduct frequent shop walks and quality checks. Reinforce SOP compliance through direct observation. Step in during peak periods or staffing gaps. Address day‑to‑day operational hiccups immediately.
Production & Quality Discipline
You will protect the integrity of our production engine. Enforce QC standards across all garments. Review production reports and duration accuracy. Ensure ticket accuracy in Geelus. Monitor RFAs, refunds, and process failures. Partner with Finance on ticket allocation when needed. Identify bottlenecks and implement fixes quickly.
Customer Experience Leadership
You are the field owner of the Alts premium experience. Monitor NPS weekly and act on trends. Reinforce try‑on at pickup policy. Coach teams on hospitality and communication. Resolve escalated client issues quickly. Identify and eliminate repeat CX breakdowns.
People Leadership & Accountability
The Studio Area Manager is a high‑accountability leader and coach. Directly manage and coach Studio Teams. Provide real‑time, candid feedback. Address underperformance quickly and fairly. Ensure proper staffing coverage across shops. Review and approve timesheets and PTOs. Support hiring and team development.
Field‑to‑HQ Connector
You ensure alignment between strategy and execution. Translate company initiatives into shop‑level action. Surface field risks and resource needs quickly. Ensure TSM and SEC role clarity in every shop. Support rollout of SOP updates and new initiatives. Maintain tight communication with Ops and C.
Who You Are
Extremely hands‑on and field oriented
A strong operator who leads from the floor
A true self‑starter who takes initiative without waiting to be asked
Highly responsive and action‑driven
A natural people person who builds trust quickly with both clients and teams
Comfortable holding teams to high standards while maintaining a supportive tone
Calm under pressure and solutions‑focused
Data‑aware but execution‑first
Highly organized and process disciplined
Warm with clients, firm with standards
Comfortable in fast‑paced service environments
Skilled at working with diverse, multi‑cultural teams
High integrity with strong ownership mindset
Experience / Minimum
5+ years multi‑unit or operations experience
2+ years managing teams of 10+
Strong service, retail, or hospitality background; luxury or premium service preferred
Working knowledge of garment construction a plus
Tech and systems savvy (Geelus exp)
erience a plus
Why This Role Matters
The Studio Area Manager is the operational backbone of the market. In this role, you are not simply managing stores, you are actively shaping the client experience, the health of our production engine, and the performance culture of every studio you oversee.
e success at Alts: NPS (Client Experience) — our commitment to a premium, five‑star journey
Client Retention — building long‑term relationships, not one‑time transactions
Sales Performance — disciplined, predictable revenue growth
Production Quality — right the first time, with zero tolerance for QC misses
These are not vanity metrics. They are our North Star, and the Studio Area Manager is a primary owner in the field.
What makes Alts unique is the level of operational rigor behind a highly personal service. We are not a traditional tailor shop, and we are not a typical retail environment. We operate with the precision of a production business, the hospitality mindset of a premium service brand, and the speed of a modern multi‑unit operator.
You will be empowered to act, expected to lead from the floor, and trusted to make real‑time decisions that improve the business every day. Your voice from the field matters here, and strong operators have real visibility and growth opportunities as we continue to scale.
If you thrive in fast‑paced environments, move quickly from problem to solution, and take pride in turning standards into consistent daily execution, you will feel at home at Alts.
#J-18808-Ljbffr
In Summary: The Studio Area Manager is a strong operator and people leader who thrives in the shops, leads from the floor, and takes full ownership of daily performance . The role is ideal for someone who moves fast, holds high standards and takes pride in building accountable, high-performing teams .
En Español: Los especialistas en alteración buscan un gerente de área de estudio altamente práctico y orientado al campo para dirigir un grupo de estudios a través del área tri-estado. No se trata de una función de gestión basada en el escritorio. Buscamos un operador fuerte y líder de personas que prospere en las tiendas, lidere desde la planta y tome plena propiedad del rendimiento diario. El Administrador de Área del Estudio es directamente responsable de: Experiencia del Cliente (NPS) Monitorear y mejorar las tendencias en NPS a lo largo de su clienteReinforzar los estándares de prueba y recogida consisten en entlyCorrectar comportamientos hospitalarios en tiempo realResolver problemas crecientes de clientes dentro de 72 horasReducer el cumplimiento repetido del cliente Retener al clienteIncrementar la tasa de mantenimiento de los clientes repitiéndose en todos los nivelesAsegurar un fuerte seguimiento de las cuestiones relacionadas con el clienteConstruir una relación orientada al servicio cu lIdentificar patrones y direcciones raíz c Rendimiento de ventas Un líder de tiendas para lograr objetivos de ventaMonitorear reservas, conversión y roles promedio t Identificar ubicaciones mal desempeñadas e actuar rápidamenteEnscribe la ejecución adecuada de Essentials vs. Producción Calidad & Salud Enforce QConduce controles de cumplimientos durante los períodos de producción Abordar los problemas operativos diarios de forma inmediata. Producción y Disciplina de Calidad Usted protegerá la integridad de nuestro motor de producción. Implementará las normas QC en todas las prendas de vestir. Revise informes de producción y precisión de duración. Asegure la exactitud de las entradas en Geelus. Monitoree RFAs, reembolsos y fallas del proceso. Colabore con Finanzas sobre la asignación de entradas cuando sea necesario. Identifique cuellos de botella e implemente correcciones rápidamente. Liderazgo Experiencia del cliente Usted es el propietario del campo de la experiencia premium de Alts. Supervisa NPS semanalmente y actúa según las tendencias. Fortalezca la política de recogida. Equipos de entrenadores sobre hospitalidad y comunicación. Resolva rápidamente los problemas aumentados de clientes. CX identifica y elimina rápidamente las interrupciones repetitivas. Lideradía de personas & Responsabilidad El gerente del área de estudio garantiza una alta capacidad para gestionar y coordinar recursos directos. Mantener una comunicación estrecha con las Ops y C. Quien eres Extremadamente práctico y orientado al campo Un operador fuerte que lidera desde el suelo Un verdadero autorreceptor que toma la iniciativa sin esperar a ser preguntado Una persona natural que crea confianza rápidamente tanto con los clientes como con los equipos Confortable mantener equipos de alto nivel manteniendo un tono de apoyo Calmo bajo presión y enfocado en soluciones Data-consciente pero ejecución-primero altamente organizada y procesada Disciplinable con clientes, empresa con estándares cómodo en entornos de servicio acelerados Competencia para trabajar con equipos diversos, multiculturales Alta integridad con una sólida mentalidad de propiedad Experiencia / Mínimo 5 años o experiencia en operaciones múltiples 2+ años administrando equipos de 10 Sistemas de servicios más Fuertes, minoristas o de hospitalidad En este papel, usted no solo gestiona tiendas, sino que está configurando activamente la experiencia del cliente, la salud de nuestro motor de producción y la cultura de rendimiento de cada estudio que supervisa. El éxito en Alts: NPS (Experiencia del Cliente) Nuestro compromiso con un viaje premium de cinco estrellas Retención de clientes construcción de relaciones a largo plazo, no transacciones de una sola vez Ventas Desempeño disciplinado, crecimiento predecible de los ingresos Producción Calidad desde el primer momento, con cero tolerancia para QC faltas Estas no son métricas de vanidad. Son nuestra estrella, y el Studio Area Manager es uno de los principales propietarios en el campo. Lo que hace alts único es el nivel de rigor operativo detrás de un servicio personal. No somos personalizados, y no somos un entorno típico de tienda minorista tradicional.