Job Posting Title Slot Performance Manager - Omaha
Ho Chunk, Inc., Omaha, NE, United States
Summary
Slot Performance Manager
Position Summary
The Slot Performance Manager oversees daily slot operations and drives performance optimization across all gaming systems. This role is responsible for managing slot analytics, maintenance coordination, team leadership, and regulatory compliance to ensure operational excellence and revenue growth.
Salary is BOE
Key Responsibilities
Lead day-to-day slot operations, including installs, upgrades, conversions, and maintenance coordination
Analyze slot performance data to identify trends and improve profitability
Manage, coach, and evaluate team members; oversee hiring and training processes
Ensure compliance with all internal policies and applicable gaming regulations
Maintain optimal staffing levels and support special events and promotions
Monitor operational effectiveness and implement continuous improvement strategies
Collaborate with HR on employee relations and performance management
Deliver high-quality guest service, resolving issues with professionalism and discretion
Stay current on industry trends, systems, and technologies
Maintain security and accountability of company-issued equipment
Qualifications
Must be 21 years or older
Bachelor’s degree in Business, Hospitality, Marketing, or related field (or equivalent experience)
5+ years of slot operations experience; 3+ years in a leadership role preferred
Strong analytical, organizational, and problem‑solving skills
Proven leadership and team management ability
Proficiency in Microsoft Office and slot/player tracking systems
Knowledge of gaming regulations and compliance standards
Core Competencies
Leadership & Team Development
Analytical Thinking & Business Acumen
Communication & Relationship Building
Problem Solving & Decision Making
Guest Focus & Professionalism
Adaptability & Stress Management
Work Environment & Requirements
Flexible schedule, including nights, weekends, and holidays
Exposure to casino environment, including secondhand smoke and noise
Ability to stand, walk, and lift up to 25 lbs as needed
Must be able to obtain and maintain a Nebraska Gaming License
Additional Information
Some local and occasional overnight travel may be required
Position includes responsibility related to alcohol service and comp authority
PHYSICAL REQUIREMENTS ASSESSMENTRating Scale0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary LevelsCritical Job Elements: For the questions that follow, use the rating scale above to describe the job.WORK ENVIRONMENT:
1Accessibility of all worksites required for the position1Exposure to weather and temperature extremes1Exposure to darkness1Exposure to cramped spaces1Exposure to loud noises1Exposure to chemicals and fumes1Exposure to dust1Exposure to heights1Exposure to work safety hazards2Exposure to secondhand smoke2Amount of overtime/extended work hours required
PHYSICAL EFFORT:
1Physical mobility: movement from place to place on the job, considering distance and speed1Physical agility: ability to maneuver body while in place1Ability to lift up to 25 lbs.1Physical strength to manage routine office materials and tools1Dexterity of hands and fingers1Dexterity of feet1Physical balance: ability to maintain balance and physical control1Coordination: including eye/hand, hand/foot, etc.1Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2Concentration/intensity: prolonged mental effort with limited opportunity for breaks2Memory, considering the amount and type of information2Complexity of decision making2Time pressure of decision making2Analytical thinking2Conceptual thinking2Ability to compute basic math calculation
COMMUNICATION:
1Fluency in English0Fluency in another language3Verbal communication3Written communication1Non-verbal communication
SENSORY ABILITIES:
1Ability to see1Ability to distinguish colors1Ability to hear0Ability to smell0Ability to taste0Sense of touch
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Slot Performance Manager
Position Summary
The Slot Performance Manager oversees daily slot operations and drives performance optimization across all gaming systems. This role is responsible for managing slot analytics, maintenance coordination, team leadership, and regulatory compliance to ensure operational excellence and revenue growth.
Salary is BOE
Key Responsibilities
Lead day-to-day slot operations, including installs, upgrades, conversions, and maintenance coordination
Analyze slot performance data to identify trends and improve profitability
Manage, coach, and evaluate team members; oversee hiring and training processes
Ensure compliance with all internal policies and applicable gaming regulations
Maintain optimal staffing levels and support special events and promotions
Monitor operational effectiveness and implement continuous improvement strategies
Collaborate with HR on employee relations and performance management
Deliver high-quality guest service, resolving issues with professionalism and discretion
Stay current on industry trends, systems, and technologies
Maintain security and accountability of company-issued equipment
Qualifications
Must be 21 years or older
Bachelor’s degree in Business, Hospitality, Marketing, or related field (or equivalent experience)
5+ years of slot operations experience; 3+ years in a leadership role preferred
Strong analytical, organizational, and problem‑solving skills
Proven leadership and team management ability
Proficiency in Microsoft Office and slot/player tracking systems
Knowledge of gaming regulations and compliance standards
Core Competencies
Leadership & Team Development
Analytical Thinking & Business Acumen
Communication & Relationship Building
Problem Solving & Decision Making
Guest Focus & Professionalism
Adaptability & Stress Management
Work Environment & Requirements
Flexible schedule, including nights, weekends, and holidays
Exposure to casino environment, including secondhand smoke and noise
Ability to stand, walk, and lift up to 25 lbs as needed
Must be able to obtain and maintain a Nebraska Gaming License
Additional Information
Some local and occasional overnight travel may be required
Position includes responsibility related to alcohol service and comp authority
PHYSICAL REQUIREMENTS ASSESSMENTRating Scale0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary LevelsCritical Job Elements: For the questions that follow, use the rating scale above to describe the job.WORK ENVIRONMENT:
1Accessibility of all worksites required for the position1Exposure to weather and temperature extremes1Exposure to darkness1Exposure to cramped spaces1Exposure to loud noises1Exposure to chemicals and fumes1Exposure to dust1Exposure to heights1Exposure to work safety hazards2Exposure to secondhand smoke2Amount of overtime/extended work hours required
PHYSICAL EFFORT:
1Physical mobility: movement from place to place on the job, considering distance and speed1Physical agility: ability to maneuver body while in place1Ability to lift up to 25 lbs.1Physical strength to manage routine office materials and tools1Dexterity of hands and fingers1Dexterity of feet1Physical balance: ability to maintain balance and physical control1Coordination: including eye/hand, hand/foot, etc.1Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2Concentration/intensity: prolonged mental effort with limited opportunity for breaks2Memory, considering the amount and type of information2Complexity of decision making2Time pressure of decision making2Analytical thinking2Conceptual thinking2Ability to compute basic math calculation
COMMUNICATION:
1Fluency in English0Fluency in another language3Verbal communication3Written communication1Non-verbal communication
SENSORY ABILITIES:
1Ability to see1Ability to distinguish colors1Ability to hear0Ability to smell0Ability to taste0Sense of touch
#J-18808-Ljbffr