Guest Services Associates - 3 Openings
Bloedel Reserve, Bainbridge Island, WA, United States
Join Bloedel Reserve as part of the team that welcomes guests to one of the Pacific Northwest’s most celebrated public gardens. Guest Services Associates serve as front line ambassadors for the Reserve, helping create a warm, organized, and memorable arrival experience for every guest. This role supports admissions, membership and retail sales, phone and email inquiries, and day to day guest needs in and around the Gatehouse.
We are looking for friendly, dependable team members who enjoy working with people, stay calm in a fast paced environment, and take pride in delivering excellent service. Training is provided. This position is supervised by the Guest Services Manager and works closely with the broader Operations team. We are open six days a week and have 16-25 hours per week available. We are seeking three (3) seasonal hires to work part time through the end of August.
Be a part of a great team!
What You Will Do
Welcome guests and members with warmth, professionalism, and clear orientation to the property, programs, events, and daily offerings
Provide exceptional customer service that helps every guest feel informed, comfortable, and eager to return
Process admissions, membership, program, and retail sales accurately and efficiently using ticketing and point of sale systems
Answer phones and assist with guest questions related to visits, reservations, programs, events, and general policies
Help maintain a clean, organized, and inviting Gatehouse and shop environment
Support guest flow during busy days, special programs, and events
Address routine guest questions and minor concerns with professionalism and good judgment, and communicate more complex issues promptly to the appropriate manager
Work collaboratively with Guest Services team members, volunteers, and staff across departments to support a smooth and welcoming guest experience
Skills and Experience
Strong customer service skills and the ability to communicate effectively with a wide variety of people, including guests, members, volunteers, staff, board members, and special guests
A warm, professional, and dependable approach to guest facing work
Comfort with computers and technology, and a willingness to learn new systems and software
Experience with cash handling, point of sale systems, or customer transactions preferred
Ability to stay organized, flexible, and composed in a fast-paced environment
Ability to work well both independently and as part of a team
Weekend availability required; additional flexibility is a plus
Interest in public gardens, hospitality, arts and culture, or guest experience work is welcomed
Compensation & Benefits
Competitive starting wage of $17.75 to $18.50 per hour, depending on experience
Vacation, sick leave, and personal holiday time off
401(k) participation and, after one year, eligibility for a 5% discretionary employer match
Diversity & Inclusion
Bloedel Reserve is committed to fostering a diverse, inclusive, and supportive workplace. We believe that having staff, interns, and volunteers with diverse backgrounds enables the Reserve to better meet our mission and serve our communities. We recognize that opportunities in public horticulture have historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people with disabilities, and LGBTQ+ people. We strongly encourage individuals with these identities to apply.
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We are looking for friendly, dependable team members who enjoy working with people, stay calm in a fast paced environment, and take pride in delivering excellent service. Training is provided. This position is supervised by the Guest Services Manager and works closely with the broader Operations team. We are open six days a week and have 16-25 hours per week available. We are seeking three (3) seasonal hires to work part time through the end of August.
Be a part of a great team!
What You Will Do
Welcome guests and members with warmth, professionalism, and clear orientation to the property, programs, events, and daily offerings
Provide exceptional customer service that helps every guest feel informed, comfortable, and eager to return
Process admissions, membership, program, and retail sales accurately and efficiently using ticketing and point of sale systems
Answer phones and assist with guest questions related to visits, reservations, programs, events, and general policies
Help maintain a clean, organized, and inviting Gatehouse and shop environment
Support guest flow during busy days, special programs, and events
Address routine guest questions and minor concerns with professionalism and good judgment, and communicate more complex issues promptly to the appropriate manager
Work collaboratively with Guest Services team members, volunteers, and staff across departments to support a smooth and welcoming guest experience
Skills and Experience
Strong customer service skills and the ability to communicate effectively with a wide variety of people, including guests, members, volunteers, staff, board members, and special guests
A warm, professional, and dependable approach to guest facing work
Comfort with computers and technology, and a willingness to learn new systems and software
Experience with cash handling, point of sale systems, or customer transactions preferred
Ability to stay organized, flexible, and composed in a fast-paced environment
Ability to work well both independently and as part of a team
Weekend availability required; additional flexibility is a plus
Interest in public gardens, hospitality, arts and culture, or guest experience work is welcomed
Compensation & Benefits
Competitive starting wage of $17.75 to $18.50 per hour, depending on experience
Vacation, sick leave, and personal holiday time off
401(k) participation and, after one year, eligibility for a 5% discretionary employer match
Diversity & Inclusion
Bloedel Reserve is committed to fostering a diverse, inclusive, and supportive workplace. We believe that having staff, interns, and volunteers with diverse backgrounds enables the Reserve to better meet our mission and serve our communities. We recognize that opportunities in public horticulture have historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people with disabilities, and LGBTQ+ people. We strongly encourage individuals with these identities to apply.
#J-18808-Ljbffr