Guest Service Agent (Part Time, PM) - Hilton Chicago O'Hare Airport
Hilton Worldwide, Inc., Chicago, IL, United States
Job Description – Guest Service Agent (Part Time, PM)
Hotel: Hilton Chicago O'Hare Airport, O'Hare International Airport, Chicago 60666
Job Number: HOT0CI15
Work Location
Hilton Chicago O'Hare Airport, O'Hare International Airport, Chicago 60666
Shift
Shift:
Ability to work PM shifts along with weekends and holidays, 2-3 days per week.
Pay
Pay:
$20.00 per hour
Benefits
Access to your pay when you need it through DailyPay
$250 discount on parking in C Lot
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
The Go Hilton travel discount program
Matching 401(k)
Employee Stock Purchase Program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high‑school completion, literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property‑specific terms and conditions of employment.
Responsibilities
Greet guests and complete the registration process, including entering and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
Assist guests with checkout, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leadership in industry and community.
Teamwork – Team player in all endeavors.
Ownership – Own actions and decisions.
Now – Operate with a sense of urgency and discipline.
Quality, Productivity, Customer Focus.
Schedule
Part‑time
Brand
Hilton Hotels & Resorts
Job Family
Guest Services, Operations, and Front Office
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Hotel: Hilton Chicago O'Hare Airport, O'Hare International Airport, Chicago 60666
Job Number: HOT0CI15
Work Location
Hilton Chicago O'Hare Airport, O'Hare International Airport, Chicago 60666
Shift
Shift:
Ability to work PM shifts along with weekends and holidays, 2-3 days per week.
Pay
Pay:
$20.00 per hour
Benefits
Access to your pay when you need it through DailyPay
$250 discount on parking in C Lot
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
The Go Hilton travel discount program
Matching 401(k)
Employee Stock Purchase Program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high‑school completion, literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property‑specific terms and conditions of employment.
Responsibilities
Greet guests and complete the registration process, including entering and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
Assist guests with checkout, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leadership in industry and community.
Teamwork – Team player in all endeavors.
Ownership – Own actions and decisions.
Now – Operate with a sense of urgency and discipline.
Quality, Productivity, Customer Focus.
Schedule
Part‑time
Brand
Hilton Hotels & Resorts
Job Family
Guest Services, Operations, and Front Office
#J-18808-Ljbffr