Field Technician II
Harbor Networks, Inc., Denver, CO, United States
Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting‑edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.
Must live in the Denver, CO area and must have reliable transportation to travel to various client locations in the area.
Company Overview
Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting‑edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.
Position Overview
This is a Monday‑Friday field engineering role based at various client sites in the Denver Metro area. Engineers are assigned to clients considering proximity to their home; however, willingness to commute to all client locations is required.
We are seeking an experienced and customer‑focused
Field Technician II
to join our team. The ideal candidate is technically proficient and possesses exceptional interpersonal and customer‑service skills. You will be responsible for providing both onsite and remote support for desktop, server, and networking issues, as well as participating in IT projects to enhance the customer’s infrastructure.
Key Responsibilities
Provide day‑to‑day troubleshooting and technical support for desktop, server, and network‑related issues.
Perform remote and onsite diagnostics and repairs of hardware and software systems.
Lead and participate in various IT projects such as hardware upgrades, migrations, and network installations.
Ensure customer satisfaction by proactively identifying potential issues and resolving them efficiently.
Document troubleshooting and resolution steps in our service management platform (ConnectWise or similar).
Communicate effectively with the customer to build trust and ensure they feel heard and supported.
Serve as the primary point of contact between the customer and the internal team, ensuring a smooth service delivery.
Qualifications
Technical Proficiency
5+ years of experience in desktop, server, and networking support.
Strong knowledge of Windows 10/11, Windows Server 2016 and newer, Active Directory, DNS, DHCP, and networking protocols.
Experience troubleshooting VPNs, firewalls, and network infrastructure.
Familiarity with IT service management tools (e.g., ConnectWise, Autotask).
Familiar with administering dental practice line of business applications (e.g., Dentrix, Open Dental, EagleSoft).
An outside‑the‑box mentality to assess network infrastructure, provide recommendations, and balance security, performance, and cost.
Customer Service Skills
Strong verbal and written communication skills; ability to explain complex technical concepts to non‑technical users.
Empathetic approach ensuring customer needs are prioritized.
Personality that values customer service; making customers feel valued is a priority.
Proactive problem‑solving with a customer‑first mindset.
Focus on building long‑lasting relationships with customers.
Additional Skills
Collaborative mindset to work effectively both onsite and remotely.
Ability to manage multiple issues simultaneously with strong attention to detail.
Project management experience is a plus.
Ability to work independently and manage time effectively.
Benefits: Paid time off, opportunities for professional growth and development, collaborative and supportive team environment.
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Must live in the Denver, CO area and must have reliable transportation to travel to various client locations in the area.
Company Overview
Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting‑edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.
Position Overview
This is a Monday‑Friday field engineering role based at various client sites in the Denver Metro area. Engineers are assigned to clients considering proximity to their home; however, willingness to commute to all client locations is required.
We are seeking an experienced and customer‑focused
Field Technician II
to join our team. The ideal candidate is technically proficient and possesses exceptional interpersonal and customer‑service skills. You will be responsible for providing both onsite and remote support for desktop, server, and networking issues, as well as participating in IT projects to enhance the customer’s infrastructure.
Key Responsibilities
Provide day‑to‑day troubleshooting and technical support for desktop, server, and network‑related issues.
Perform remote and onsite diagnostics and repairs of hardware and software systems.
Lead and participate in various IT projects such as hardware upgrades, migrations, and network installations.
Ensure customer satisfaction by proactively identifying potential issues and resolving them efficiently.
Document troubleshooting and resolution steps in our service management platform (ConnectWise or similar).
Communicate effectively with the customer to build trust and ensure they feel heard and supported.
Serve as the primary point of contact between the customer and the internal team, ensuring a smooth service delivery.
Qualifications
Technical Proficiency
5+ years of experience in desktop, server, and networking support.
Strong knowledge of Windows 10/11, Windows Server 2016 and newer, Active Directory, DNS, DHCP, and networking protocols.
Experience troubleshooting VPNs, firewalls, and network infrastructure.
Familiarity with IT service management tools (e.g., ConnectWise, Autotask).
Familiar with administering dental practice line of business applications (e.g., Dentrix, Open Dental, EagleSoft).
An outside‑the‑box mentality to assess network infrastructure, provide recommendations, and balance security, performance, and cost.
Customer Service Skills
Strong verbal and written communication skills; ability to explain complex technical concepts to non‑technical users.
Empathetic approach ensuring customer needs are prioritized.
Personality that values customer service; making customers feel valued is a priority.
Proactive problem‑solving with a customer‑first mindset.
Focus on building long‑lasting relationships with customers.
Additional Skills
Collaborative mindset to work effectively both onsite and remotely.
Ability to manage multiple issues simultaneously with strong attention to detail.
Project management experience is a plus.
Ability to work independently and manage time effectively.
Benefits: Paid time off, opportunities for professional growth and development, collaborative and supportive team environment.
#J-18808-Ljbffr