Front Office Supervisor
Buffalo Lodging Associates, LLC, Buffalo, NY, United States
Responsibilities
Responsible for coordinating the front office operations of the hotel while providing support to the management team.
Assist in overseeing guest services and front office operations; ensuring superior service is a priority.
Foster a positive, cooperative work environment between front office staff and management.
Supervise front office team including interviewing, hiring, training, evaluating performance, rewarding, disciplining, assigning tasks, and addressing complaints and resolving problems.
Front Desk Duties:
Greet guests, complete the check‑in/check‑out procedure through the Property management system while obtaining and storing pertinent information.
Take reservations from incoming callers, input all information into the hotel management system, and update or cancel reservations as requested.
Handle cash, credit card information, and goods at the property.
Identify the needs of each guest and provide relevant information regarding the hotel services and amenities, creating an accommodating environment for all. Respond to all guest requests in a timely manner.
Typical Schedule :
Morning Shift: 7 AM – 3 PM, Evening Shift: 3 PM – 11 PM, weekend availability required.
What You Bring
Customer service experience, preferably in a hotel setting.
Hotel brand experience is a plus.
High school diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Valid driver’s license and acceptable driving history subject to company approval.
Benefits
Paid weekly (every Friday)
Competitive 401(k) retirement savings plan with generous employer match
Paid vacation and sick time
Paid holidays
Tuition reimbursement
Flexible spending account
Company‑paid life insurance
Company‑paid short‑term disability insurance
Long‑term disability insurance
Employee assistance program
Hotel discounts – for you, your friends, and family
Wellness programs
Monthly employee appreciation activities & events
Learning and development opportunities
Employee referral program
Pay range:
$19.00 – $20.00 per hour
Buffalo Lodging Associates is a hotel management company based in Canton, MA.
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Responsible for coordinating the front office operations of the hotel while providing support to the management team.
Assist in overseeing guest services and front office operations; ensuring superior service is a priority.
Foster a positive, cooperative work environment between front office staff and management.
Supervise front office team including interviewing, hiring, training, evaluating performance, rewarding, disciplining, assigning tasks, and addressing complaints and resolving problems.
Front Desk Duties:
Greet guests, complete the check‑in/check‑out procedure through the Property management system while obtaining and storing pertinent information.
Take reservations from incoming callers, input all information into the hotel management system, and update or cancel reservations as requested.
Handle cash, credit card information, and goods at the property.
Identify the needs of each guest and provide relevant information regarding the hotel services and amenities, creating an accommodating environment for all. Respond to all guest requests in a timely manner.
Typical Schedule :
Morning Shift: 7 AM – 3 PM, Evening Shift: 3 PM – 11 PM, weekend availability required.
What You Bring
Customer service experience, preferably in a hotel setting.
Hotel brand experience is a plus.
High school diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Valid driver’s license and acceptable driving history subject to company approval.
Benefits
Paid weekly (every Friday)
Competitive 401(k) retirement savings plan with generous employer match
Paid vacation and sick time
Paid holidays
Tuition reimbursement
Flexible spending account
Company‑paid life insurance
Company‑paid short‑term disability insurance
Long‑term disability insurance
Employee assistance program
Hotel discounts – for you, your friends, and family
Wellness programs
Monthly employee appreciation activities & events
Learning and development opportunities
Employee referral program
Pay range:
$19.00 – $20.00 per hour
Buffalo Lodging Associates is a hotel management company based in Canton, MA.
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr