Front Desk Attendant
Holiday Inn Express-Orangeburg, Orangeburg, SC, United States
Hotel Front Desk Attendant
The Hotel Front Desk Attendant serves as the first point of contact for guests, providing exceptional customer service through welcoming interactions, efficient check-in/check-out processes, and prompt resolution of guest inquiries. This role ensures a smooth and enjoyable guest experience while maintaining hotel standards and procedures.
Guest Services
Greet guests warmly upon arrival and provide a friendly, professional first impression.
Manage check-in and check-out procedures accurately and efficiently.
Verify guest information, process payments, and issue room keys.
Respond promptly to guest inquiries in person, by phone, or via email.
Provide information about hotel amenities, local attractions, transportation, and dining options.
Address and resolve guest concerns or escalate issues to management when needed.
Administrative & Front Office Operations
Maintain guest reservations, room availability, and records using the hotel's property management system (PMS).
Handle incoming calls, messages, and requests through the hotel switchboard.
Manage cash, credit card transactions, and daily balancing of the cash drawer.
Prepare and organize essential front desk documents, reports, and shift summaries.
Coordinate with housekeeping and maintenance to ensure room readiness and address service issues.
Security & Compliance
Follow hotel safety procedures and monitor lobby and entry areas.
Verify guest identification and ensure compliance with hotel policies.
Maintain confidentiality of guest information and financial data.
Qualifications
High school diploma or equivalent; hospitality training is a plus.
Prior customer service or hotel experience preferred but not required.
Proficiency with computers; experience with PMS software is an advantage.
Strong communication, problem-solving, and multitasking skills.
Friendly, professional demeanor and a commitment to excellent service.
Work Environment
Requires flexible scheduling, including nights, weekends, and holidays.
May involve standing for extended periods and occasionally lifting light items such as luggage.
The Hotel Front Desk Attendant serves as the first point of contact for guests, providing exceptional customer service through welcoming interactions, efficient check-in/check-out processes, and prompt resolution of guest inquiries. This role ensures a smooth and enjoyable guest experience while maintaining hotel standards and procedures.
Guest Services
Greet guests warmly upon arrival and provide a friendly, professional first impression.
Manage check-in and check-out procedures accurately and efficiently.
Verify guest information, process payments, and issue room keys.
Respond promptly to guest inquiries in person, by phone, or via email.
Provide information about hotel amenities, local attractions, transportation, and dining options.
Address and resolve guest concerns or escalate issues to management when needed.
Administrative & Front Office Operations
Maintain guest reservations, room availability, and records using the hotel's property management system (PMS).
Handle incoming calls, messages, and requests through the hotel switchboard.
Manage cash, credit card transactions, and daily balancing of the cash drawer.
Prepare and organize essential front desk documents, reports, and shift summaries.
Coordinate with housekeeping and maintenance to ensure room readiness and address service issues.
Security & Compliance
Follow hotel safety procedures and monitor lobby and entry areas.
Verify guest identification and ensure compliance with hotel policies.
Maintain confidentiality of guest information and financial data.
Qualifications
High school diploma or equivalent; hospitality training is a plus.
Prior customer service or hotel experience preferred but not required.
Proficiency with computers; experience with PMS software is an advantage.
Strong communication, problem-solving, and multitasking skills.
Friendly, professional demeanor and a commitment to excellent service.
Work Environment
Requires flexible scheduling, including nights, weekends, and holidays.
May involve standing for extended periods and occasionally lifting light items such as luggage.