Patient Access Associate
RHI Rehab, Indianapolis, IN, United States
Patient Access Associate – Rehabilitation Hospital of Indiana (RHI) – Indianapolis, IN
Full-Time | Patient Access Department
SUMMARY/PURPOSE OF JOB
The Patient Access Associate should exhibit and provide excellent customer service skills and comply with departmental policies and procedures at all times. The Associate is responsible for the completion of the Outpatient pre-registration process including processing the referral, verifying and completing required pre-certification/authorization for insurance, and scheduling the patient for treatment.
Why You’ll Love Working at RHI
Mission-driven, patient-centered care
Leadership opportunity with real operational influence
Collaborative interdisciplinary teams
Stable hospital setting (not traditional retail volume pressure)
Opportunity to improve medication safety and patient outcomes
What You’ll Do
Accepts incoming referrals, reviews for completeness, and communicates with referral source for corrections according to procedures. Obtains applicable medical documentation as needed.
Functions as liaison with payer representatives and insurance providers, and manages the patient's financial resources, including verification of benefits and pre-certifications.
Provides benefit information to the pt./family, providing financial applications as needed.
Provides patient and/or family with overview of services to be provided. Aligns customer expectations with service delivery considerations.
Ensures payer guidelines are met while procuring ongoing authorization for continued services.
Job also includes Registration, Scheduling, Daily Admissions, and Customer Service duties as well
KNOWLEDGE, SKILLS, ABILITIES
Strong interpersonal skills, critical thinking, and multitask abilities. Excellent professional and organizational skills
Excellent written and verbal communication skills
Knowledge of medical terminology; general office, secretarial and computer experience.
EXPERIENCE / EDUCATION
Minimum 2-5-year experience in a health care environment working in either insurance verification, registration/scheduling, and/or Patient Access preferred
Minimum of 5 years direct customer service experience in an office environment
High school graduate or equivalent (Associate degree preferred)
Knowledge of medical terminology and mathematical skills required.
A basic knowledge of Windows and Microsoft Office. Knowledge of Cerner and Electronic Medical Records (EMR) is beneficial but not required
HOURS
Monday-Friday 7:30 AM to 4: 00 PM
About RHI
RHI is Indiana's leader in inpatient rehabilitation, helping patients recover from stroke, brain injury, spinal cord injury, and complex medical conditions. Our pharmacy team plays a vital role in safe transitions from hospital to home.
Benefits
Competitive pay
Medical, dental & vision insurance
Retirement plan
Paid time off
Continuing education support
Professional growth opportunities
Apply Today!
The Rehabilitation Hospital of Indiana is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.
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Full-Time | Patient Access Department
SUMMARY/PURPOSE OF JOB
The Patient Access Associate should exhibit and provide excellent customer service skills and comply with departmental policies and procedures at all times. The Associate is responsible for the completion of the Outpatient pre-registration process including processing the referral, verifying and completing required pre-certification/authorization for insurance, and scheduling the patient for treatment.
Why You’ll Love Working at RHI
Mission-driven, patient-centered care
Leadership opportunity with real operational influence
Collaborative interdisciplinary teams
Stable hospital setting (not traditional retail volume pressure)
Opportunity to improve medication safety and patient outcomes
What You’ll Do
Accepts incoming referrals, reviews for completeness, and communicates with referral source for corrections according to procedures. Obtains applicable medical documentation as needed.
Functions as liaison with payer representatives and insurance providers, and manages the patient's financial resources, including verification of benefits and pre-certifications.
Provides benefit information to the pt./family, providing financial applications as needed.
Provides patient and/or family with overview of services to be provided. Aligns customer expectations with service delivery considerations.
Ensures payer guidelines are met while procuring ongoing authorization for continued services.
Job also includes Registration, Scheduling, Daily Admissions, and Customer Service duties as well
KNOWLEDGE, SKILLS, ABILITIES
Strong interpersonal skills, critical thinking, and multitask abilities. Excellent professional and organizational skills
Excellent written and verbal communication skills
Knowledge of medical terminology; general office, secretarial and computer experience.
EXPERIENCE / EDUCATION
Minimum 2-5-year experience in a health care environment working in either insurance verification, registration/scheduling, and/or Patient Access preferred
Minimum of 5 years direct customer service experience in an office environment
High school graduate or equivalent (Associate degree preferred)
Knowledge of medical terminology and mathematical skills required.
A basic knowledge of Windows and Microsoft Office. Knowledge of Cerner and Electronic Medical Records (EMR) is beneficial but not required
HOURS
Monday-Friday 7:30 AM to 4: 00 PM
About RHI
RHI is Indiana's leader in inpatient rehabilitation, helping patients recover from stroke, brain injury, spinal cord injury, and complex medical conditions. Our pharmacy team plays a vital role in safe transitions from hospital to home.
Benefits
Competitive pay
Medical, dental & vision insurance
Retirement plan
Paid time off
Continuing education support
Professional growth opportunities
Apply Today!
The Rehabilitation Hospital of Indiana is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.
#J-18808-Ljbffr