Clinical Patient Services Representative Care Coordination Center at McDonough
Aylo Health Services, Inc., Mcdonough, GA, United States
Clinical Patient Services Representative
McDonough, GA - Hwy 155
Location
City:
McDonough
State:
Georgia
Country:
United States
JOB SUMMARY:
The
Clinical Patient Services Representative
serves as a key member of the Care Team for a designated office and assists with post-visit communications and workflows to facilitate quality healthcare and a best-in-class patient experience. This includes ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers’ direction.
ESSENTIAL FUNCTIONS:
Initiate outgoing calls to patients with pending post visit care
Manage patient care and provider relation
Manage turnaround time for encounters
Receive and process e-prescription request from the pharmacy
Call-in and submit patient medication to pharmacy as instructed by provider
Contact insurance companies to receive prior authorization for medication
Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
Answers patient inquiries regarding general medical questions
Obtain necessary personal and clinical information from patients
Accurately document telephone encounters
Receive test results from providers through telephone encounters
Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
Performs other duties as assigned
QUALIFICATIONS REQUIRED:
High School graduate or equivalent education
Proven history of driving a positive patient experience
Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
2+ years’ work experience in a clinical private practice setting with EMR experience
Must be able to work quickly and efficiently to initiate high volume of outgoing calls
Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
Professional verbal and written communication skills
Ability to work independently or with a team
Must be able to report to work as scheduled without delay
Professional appearance and positive attitude
Excellent communication and problem-solving skills.
We offer our employees acomprehensive benefits packagethat includes:
Medical insurance with prescription drug coverage
Vision insurance
Company-paid basic life insurance
401(k) with company match
Dependent Care Flexible Spending Account
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McDonough, GA - Hwy 155
Location
City:
McDonough
State:
Georgia
Country:
United States
JOB SUMMARY:
The
Clinical Patient Services Representative
serves as a key member of the Care Team for a designated office and assists with post-visit communications and workflows to facilitate quality healthcare and a best-in-class patient experience. This includes ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers’ direction.
ESSENTIAL FUNCTIONS:
Initiate outgoing calls to patients with pending post visit care
Manage patient care and provider relation
Manage turnaround time for encounters
Receive and process e-prescription request from the pharmacy
Call-in and submit patient medication to pharmacy as instructed by provider
Contact insurance companies to receive prior authorization for medication
Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
Answers patient inquiries regarding general medical questions
Obtain necessary personal and clinical information from patients
Accurately document telephone encounters
Receive test results from providers through telephone encounters
Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
Performs other duties as assigned
QUALIFICATIONS REQUIRED:
High School graduate or equivalent education
Proven history of driving a positive patient experience
Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
2+ years’ work experience in a clinical private practice setting with EMR experience
Must be able to work quickly and efficiently to initiate high volume of outgoing calls
Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
Professional verbal and written communication skills
Ability to work independently or with a team
Must be able to report to work as scheduled without delay
Professional appearance and positive attitude
Excellent communication and problem-solving skills.
We offer our employees acomprehensive benefits packagethat includes:
Medical insurance with prescription drug coverage
Vision insurance
Company-paid basic life insurance
401(k) with company match
Dependent Care Flexible Spending Account
#J-18808-Ljbffr