Manager of Operations
Tennessee Society of Association Executives, Alexandria, VA, United States
Position Summary
The Manager of Operations supports the executive office; day-to-day matters related to the administrative, governance, and communications activities of NAAB; and provides confidential assistance to the Executive Director. This position reports to the Director of Operations.
Operations
Manage subscriptions and automatic payments, serving as the primary billing contact.
Prepare and process invoices and vendor payments.
Manage the credit card reconciliation process.
Manage professional insurance policies.
Event Planning
Maintain executive director’s and officers’ travel schedules.
Manage travel and meeting logistics for all organization-related events, including RFPs and hotel and vendor contracts.
Track event budgets and post-event metrics.
Governance
Maintain annual governance documents: governance calendars, rosters, and appointment letters.
Support Director of Operations with scheduling board meetings and events.
Support Director of Operations with developing content for all board-, committee-, and task force-related presentations and trainings.
Conduct research and develop RFPs for board-related projects.
Work with the Director of Operations to provide assistance to the Executive Director on confidential matters.
Communications and Technology
Coordinate the development of the quarterly newsletter and publications across all departments, including accreditation, global programs, and governance.
Maintain NAAB’s communication distribution lists.
Maintain NAAB's brand standard in communications and publications.
Update and manage website content.
Serve as day-to-day liaison with website vendor for updates and troubleshooting.
General
Provide support to other programs offered by the organization.
Other duties may be assigned by the Director of Operations.
Qualifications
Ability to efficiently handle multiple priorities simultaneously in a fast-paced environment with attention to detail.
Responsive to changing priorities and environments.
Resourceful nature, innovative spirit, and creative approach.
Excellent written and verbal communication.
Good interpersonal skills and strong customer service abilities, with ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization: board members, volunteers, collateral partners, clients, and staff.
Proficiency in data processing, records management, and related software programs.
Bachelor’s degree is required.
Minimum of three years of similar prior experience in non-profit organizations.
Benefits
NAAB offers a comprehensive benefits package to full-time employees that includes generous PTO; 12 holidays; health, dental, vision, life, STD, and LTD insurance; optional flex-spending account; retirement plan with employer matching (eligible 90 days after hire); and professional development funds.
Exempt: Not eligible for overtime
NAAB provides equal employment opportunities (EEO) to all employees and applicants for employment, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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The Manager of Operations supports the executive office; day-to-day matters related to the administrative, governance, and communications activities of NAAB; and provides confidential assistance to the Executive Director. This position reports to the Director of Operations.
Operations
Manage subscriptions and automatic payments, serving as the primary billing contact.
Prepare and process invoices and vendor payments.
Manage the credit card reconciliation process.
Manage professional insurance policies.
Event Planning
Maintain executive director’s and officers’ travel schedules.
Manage travel and meeting logistics for all organization-related events, including RFPs and hotel and vendor contracts.
Track event budgets and post-event metrics.
Governance
Maintain annual governance documents: governance calendars, rosters, and appointment letters.
Support Director of Operations with scheduling board meetings and events.
Support Director of Operations with developing content for all board-, committee-, and task force-related presentations and trainings.
Conduct research and develop RFPs for board-related projects.
Work with the Director of Operations to provide assistance to the Executive Director on confidential matters.
Communications and Technology
Coordinate the development of the quarterly newsletter and publications across all departments, including accreditation, global programs, and governance.
Maintain NAAB’s communication distribution lists.
Maintain NAAB's brand standard in communications and publications.
Update and manage website content.
Serve as day-to-day liaison with website vendor for updates and troubleshooting.
General
Provide support to other programs offered by the organization.
Other duties may be assigned by the Director of Operations.
Qualifications
Ability to efficiently handle multiple priorities simultaneously in a fast-paced environment with attention to detail.
Responsive to changing priorities and environments.
Resourceful nature, innovative spirit, and creative approach.
Excellent written and verbal communication.
Good interpersonal skills and strong customer service abilities, with ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization: board members, volunteers, collateral partners, clients, and staff.
Proficiency in data processing, records management, and related software programs.
Bachelor’s degree is required.
Minimum of three years of similar prior experience in non-profit organizations.
Benefits
NAAB offers a comprehensive benefits package to full-time employees that includes generous PTO; 12 holidays; health, dental, vision, life, STD, and LTD insurance; optional flex-spending account; retirement plan with employer matching (eligible 90 days after hire); and professional development funds.
Exempt: Not eligible for overtime
NAAB provides equal employment opportunities (EEO) to all employees and applicants for employment, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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