JR IT Systems Support Specialist In-person only
The Will-Burt Company, Orrville, OH, United States
Description
IT Operations & End-User Enablement
Provide technical support and resolution for end-user and operational issues, applying structured troubleshooting and independent problem-solving
Support office and plant-floor computing environments with an emphasis on system reliability and minimal production disruption
Analyze recurring issues and recommend improvements to reduce downtime and improve stability
Prioritize and respond to incidents that impact manufacturing operations and business continuity
Microsoft 365 & Identity Administration
Administer and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint
Manage Microsoft 365 tenant configuration, licensing, and security settings
Plan and execute mailbox migrations and tenant-to-tenant Microsoft 365 migrations, including coordination, validation, and post-migration support
Administer Active Directory, including user accounts, group membership, permissions, and Group Policy
Oversee onboarding and offboarding processes to ensure appropriate access and security controls
Manufacturing & Business Systems
Provide Tier 1-2 functional and technical support for ERP systems supporting manufacturing, inventory, and finance
Partner with operations, engineering, and finance teams to troubleshoot system and data issues
Assist with ERP access management, basic configuration support, and coordination with internal or external ERP administrators
Support manufacturing technology peripherals such as barcode scanners, label printers, and shared production terminals
Systems Management, Security & Continuous Improvement
Support system lifecycle activities including workstation provisioning, imaging, patching, and upgrades
Maintain technical documentation, procedures, and standards to support knowledge sharing within the IT team
Apply IT security best practices related to identity management, access control, and data protection
Participate in audits, compliance activities, and policy enforcement efforts
Contribute to ongoing initiatives to improve IT processes, system reliability, and manufacturing technology effectiveness
Required Qualifications
2+ years of experience in an IT support, systems support, or technical operations role
Strong troubleshooting skills in Windows-based environments with the ability to work independently
Hands-on experience administering Microsoft 365
Experience supporting email migrations and Microsoft 365 tenant-to-tenant migrations
Working knowledge of Active Directory
Understanding of networking fundamentals (LAN/WAN, DNS, DHCP, printing)
Ability to operate effectively in a fast-paced manufacturing environment
Strong communication skills and professional judgment when supporting business users
Preferred Qualifications
Experience supporting ERP systems in a manufacturing environment (SAP, Oracle, Microsoft Dynamics, Infor, NetSuite, or similar)
Familiarity with manufacturing processes, shop-floor operations, or production scheduling
Experience supporting industrial or production-adjacent devices
Basic PowerShell or scripting experience
Relevant technical certifications (Microsoft, CompTIA, or similar)
Work Environment & Expectations
Combination of office and manufacturing floor support
Role requires flexibility to support operational priorities and critical production needs
Participation in after-hours support or on-call rotation as required to ensure system availability
Ability to handle IT equipment and perform hands-on technical work
Requirements
IT Operations & End-User Enablement
Provide technical support and resolution for end-user and operational issues, applying structured troubleshooting and independent problem-solving
Support office and plant-floor computing environments with an emphasis on system reliability and minimal production disruption
Analyze recurring issues and recommend improvements to reduce downtime and improve stability
Prioritize and respond to incidents that impact manufacturing operations and business continuity
Microsoft 365 & Identity Administration
Administer and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint
Manage Microsoft 365 tenant configuration, licensing, and security settings
Plan and execute mailbox migrations and tenant-to-tenant Microsoft 365 migrations, including coordination, validation, and post-migration support
Administer Active Directory, including user accounts, group membership, permissions, and Group Policy
Oversee onboarding and offboarding processes to ensure appropriate access and security controls
Manufacturing & Business Systems
Provide Tier 1-2 functional and technical support for ERP systems supporting manufacturing, inventory, and finance
Partner with operations, engineering, and finance teams to troubleshoot system and data issues
Assist with ERP access management, basic configuration support, and coordination with internal or external ERP administrators
Support manufacturing technology peripherals such as barcode scanners, label printers, and shared production terminals
Systems Management, Security & Continuous Improvement
Support system lifecycle activities including workstation provisioning, imaging, patching, and upgrades
Maintain technical documentation, procedures, and standards to support knowledge sharing within the IT team
Apply IT security best practices related to identity management, access control, and data protection
Participate in audits, compliance activities, and policy enforcement efforts
Contribute to ongoing initiatives to improve IT processes, system reliability, and manufacturing technology effectiveness
Required Qualifications
2+ years of experience in an IT support, systems support, or technical operations role
Strong troubleshooting skills in Windows-based environments with the ability to work independently
Hands-on experience administering Microsoft 365
Experience supporting email migrations and Microsoft 365 tenant-to-tenant migrations
Working knowledge of Active Directory
Understanding of networking fundamentals (LAN/WAN, DNS, DHCP, printing)
Ability to operate effectively in a fast-paced manufacturing environment
Strong communication skills and professional judgment when supporting business users
Preferred Qualifications
Experience supporting ERP systems in a manufacturing environment (SAP, Oracle, Microsoft Dynamics, Infor, NetSuite, or similar)
Familiarity with manufacturing processes, shop-floor operations, or production scheduling
Experience supporting industrial or production-adjacent devices
Basic PowerShell or scripting experience
Relevant technical certifications (Microsoft, CompTIA, or similar)
Work Environment & Expectations
Combination of office and manufacturing floor support
Role requires flexibility to support operational priorities and critical production needs
Participation in after-hours support or on-call rotation as required to ensure system availability
Ability to handle IT equipment and perform hands-on technical work
IT Operations & End-User Enablement
Provide technical support and resolution for end-user and operational issues, applying structured troubleshooting and independent problem-solving
Support office and plant-floor computing environments with an emphasis on system reliability and minimal production disruption
Analyze recurring issues and recommend improvements to reduce downtime and improve stability
Prioritize and respond to incidents that impact manufacturing operations and business continuity
Microsoft 365 & Identity Administration
Administer and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint
Manage Microsoft 365 tenant configuration, licensing, and security settings
Plan and execute mailbox migrations and tenant-to-tenant Microsoft 365 migrations, including coordination, validation, and post-migration support
Administer Active Directory, including user accounts, group membership, permissions, and Group Policy
Oversee onboarding and offboarding processes to ensure appropriate access and security controls
Manufacturing & Business Systems
Provide Tier 1-2 functional and technical support for ERP systems supporting manufacturing, inventory, and finance
Partner with operations, engineering, and finance teams to troubleshoot system and data issues
Assist with ERP access management, basic configuration support, and coordination with internal or external ERP administrators
Support manufacturing technology peripherals such as barcode scanners, label printers, and shared production terminals
Systems Management, Security & Continuous Improvement
Support system lifecycle activities including workstation provisioning, imaging, patching, and upgrades
Maintain technical documentation, procedures, and standards to support knowledge sharing within the IT team
Apply IT security best practices related to identity management, access control, and data protection
Participate in audits, compliance activities, and policy enforcement efforts
Contribute to ongoing initiatives to improve IT processes, system reliability, and manufacturing technology effectiveness
Required Qualifications
2+ years of experience in an IT support, systems support, or technical operations role
Strong troubleshooting skills in Windows-based environments with the ability to work independently
Hands-on experience administering Microsoft 365
Experience supporting email migrations and Microsoft 365 tenant-to-tenant migrations
Working knowledge of Active Directory
Understanding of networking fundamentals (LAN/WAN, DNS, DHCP, printing)
Ability to operate effectively in a fast-paced manufacturing environment
Strong communication skills and professional judgment when supporting business users
Preferred Qualifications
Experience supporting ERP systems in a manufacturing environment (SAP, Oracle, Microsoft Dynamics, Infor, NetSuite, or similar)
Familiarity with manufacturing processes, shop-floor operations, or production scheduling
Experience supporting industrial or production-adjacent devices
Basic PowerShell or scripting experience
Relevant technical certifications (Microsoft, CompTIA, or similar)
Work Environment & Expectations
Combination of office and manufacturing floor support
Role requires flexibility to support operational priorities and critical production needs
Participation in after-hours support or on-call rotation as required to ensure system availability
Ability to handle IT equipment and perform hands-on technical work
Requirements
IT Operations & End-User Enablement
Provide technical support and resolution for end-user and operational issues, applying structured troubleshooting and independent problem-solving
Support office and plant-floor computing environments with an emphasis on system reliability and minimal production disruption
Analyze recurring issues and recommend improvements to reduce downtime and improve stability
Prioritize and respond to incidents that impact manufacturing operations and business continuity
Microsoft 365 & Identity Administration
Administer and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint
Manage Microsoft 365 tenant configuration, licensing, and security settings
Plan and execute mailbox migrations and tenant-to-tenant Microsoft 365 migrations, including coordination, validation, and post-migration support
Administer Active Directory, including user accounts, group membership, permissions, and Group Policy
Oversee onboarding and offboarding processes to ensure appropriate access and security controls
Manufacturing & Business Systems
Provide Tier 1-2 functional and technical support for ERP systems supporting manufacturing, inventory, and finance
Partner with operations, engineering, and finance teams to troubleshoot system and data issues
Assist with ERP access management, basic configuration support, and coordination with internal or external ERP administrators
Support manufacturing technology peripherals such as barcode scanners, label printers, and shared production terminals
Systems Management, Security & Continuous Improvement
Support system lifecycle activities including workstation provisioning, imaging, patching, and upgrades
Maintain technical documentation, procedures, and standards to support knowledge sharing within the IT team
Apply IT security best practices related to identity management, access control, and data protection
Participate in audits, compliance activities, and policy enforcement efforts
Contribute to ongoing initiatives to improve IT processes, system reliability, and manufacturing technology effectiveness
Required Qualifications
2+ years of experience in an IT support, systems support, or technical operations role
Strong troubleshooting skills in Windows-based environments with the ability to work independently
Hands-on experience administering Microsoft 365
Experience supporting email migrations and Microsoft 365 tenant-to-tenant migrations
Working knowledge of Active Directory
Understanding of networking fundamentals (LAN/WAN, DNS, DHCP, printing)
Ability to operate effectively in a fast-paced manufacturing environment
Strong communication skills and professional judgment when supporting business users
Preferred Qualifications
Experience supporting ERP systems in a manufacturing environment (SAP, Oracle, Microsoft Dynamics, Infor, NetSuite, or similar)
Familiarity with manufacturing processes, shop-floor operations, or production scheduling
Experience supporting industrial or production-adjacent devices
Basic PowerShell or scripting experience
Relevant technical certifications (Microsoft, CompTIA, or similar)
Work Environment & Expectations
Combination of office and manufacturing floor support
Role requires flexibility to support operational priorities and critical production needs
Participation in after-hours support or on-call rotation as required to ensure system availability
Ability to handle IT equipment and perform hands-on technical work