Application Analyst - Discovery
3B Staffing LLC, Wilmington, DE, United States
Please only submit qualified candidates that meet the highlighted criteria and are on Application Support - not IT Support.
CLIENT: Pharmaceutical Company
LOCATION: Wilmington DE - onsite 4 days per week - candidates must already be somewhat local to the area - no exceptions
JOB TITLE: Application Analyst - Discovery
INTERVIEW PROCESS: 2 rounds (including onsite interview - no exceptions)
Our notes on the role:
Strong cross skill set within application support/troubleshooting, but playing the role of liaison vs. Hands on fix
Focus is on NON-LAB apps; Data Clean up on APPS, work with users on issues/liaison back to core IT team for fix
Focus on building out documentation/KB articles
Hands on w/ ServiceNow (daily functional use)
Vendor mgmt/relationships and ability to engage them directly / daily. They won't be negotiating licenses etc, but will be part of those discussions, holding vendors accountable, working with them on any triaged issues on the applications
Formal Job Description:
This role is critical to successfully manage the R&D application landscape, expedite the integration of new research and AI/ML applications, and provide project management support for scientific/research applications.
Key responsibilities:
Audit, verify and enhance format, accuracy, and completeness of application information in ServiceNow.
Generate Knowledgebase articles for IT and end-users, ensuring they are comprehensive and up-to-date.
Collaborate with scientists and researchers to understand application requirements and facilitate swift testing and evaluation of new applications.
Ensure new applications comply with cybersecurity, legal, and privacy standards by coordinating with relevant teams.
Guide data management and structure alignment with other R&D systems to ensure seamless integration.
Oversee system upgrades and expansions, break/fix point of contact (POC), and vendor engagement.
Manage project tasks, risks, and timelines effectively.
Support non-laboratory application and project management.
Provide administrative support for applications, ensuring smooth operation and compliance with organizational standards.
Utilize new technologies such as CoPilot and Enterprise chatGPT to evaluate, document, and monitor application landscape and processes.
Required Experience:
3-5 years of experience in IT roles, preferably in application management or IT project management.
Familiarity with Service Management platform.
Strong organizational and documentation skills.
Excellent communication skills, both written and verbal.
Detail-oriented with a strong focus on quality and compliance.
Ability to work collaboratively with cross-functional teams, including scientists, infrastructure, cybersecurity, legal, and procurement.
Interest or experience in research relevant applications such as data analysis and visualization of scientific data.
Bachelor's degree in Information Technology, Computer Science, MIS, or a related field.
Desired Skills:
Knowledge/awareness of data management and visualization, SQL, AWS cloud computing, and Linux systems.
Familiarity with ServiceNow and ITIL processes
Understanding or familiarity with AI/ML tools
CLIENT: Pharmaceutical Company
LOCATION: Wilmington DE - onsite 4 days per week - candidates must already be somewhat local to the area - no exceptions
JOB TITLE: Application Analyst - Discovery
INTERVIEW PROCESS: 2 rounds (including onsite interview - no exceptions)
Our notes on the role:
Strong cross skill set within application support/troubleshooting, but playing the role of liaison vs. Hands on fix
Focus is on NON-LAB apps; Data Clean up on APPS, work with users on issues/liaison back to core IT team for fix
Focus on building out documentation/KB articles
Hands on w/ ServiceNow (daily functional use)
Vendor mgmt/relationships and ability to engage them directly / daily. They won't be negotiating licenses etc, but will be part of those discussions, holding vendors accountable, working with them on any triaged issues on the applications
Formal Job Description:
This role is critical to successfully manage the R&D application landscape, expedite the integration of new research and AI/ML applications, and provide project management support for scientific/research applications.
Key responsibilities:
Audit, verify and enhance format, accuracy, and completeness of application information in ServiceNow.
Generate Knowledgebase articles for IT and end-users, ensuring they are comprehensive and up-to-date.
Collaborate with scientists and researchers to understand application requirements and facilitate swift testing and evaluation of new applications.
Ensure new applications comply with cybersecurity, legal, and privacy standards by coordinating with relevant teams.
Guide data management and structure alignment with other R&D systems to ensure seamless integration.
Oversee system upgrades and expansions, break/fix point of contact (POC), and vendor engagement.
Manage project tasks, risks, and timelines effectively.
Support non-laboratory application and project management.
Provide administrative support for applications, ensuring smooth operation and compliance with organizational standards.
Utilize new technologies such as CoPilot and Enterprise chatGPT to evaluate, document, and monitor application landscape and processes.
Required Experience:
3-5 years of experience in IT roles, preferably in application management or IT project management.
Familiarity with Service Management platform.
Strong organizational and documentation skills.
Excellent communication skills, both written and verbal.
Detail-oriented with a strong focus on quality and compliance.
Ability to work collaboratively with cross-functional teams, including scientists, infrastructure, cybersecurity, legal, and procurement.
Interest or experience in research relevant applications such as data analysis and visualization of scientific data.
Bachelor's degree in Information Technology, Computer Science, MIS, or a related field.
Desired Skills:
Knowledge/awareness of data management and visualization, SQL, AWS cloud computing, and Linux systems.
Familiarity with ServiceNow and ITIL processes
Understanding or familiarity with AI/ML tools