Jr Network Administrator
Micro-Tronics, Tempe, AZ, United States
Description
**Recruiters and staffing agencies- respectfully, please do not reach out**
Jr. System Administrator
General Description of the Job
Required to maintain the computers, networks, servers, printers, phones and other computer peripherals. Will also support SaaS and cloud services like Office 365, Azure compute and others. Will often work daily with hardware to repair or replace defective equipment. May be required to install new or upgraded software and conduct testing on new or current software. Verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers and other IT equipment. Occasionally, may be required to instruct new users on software or hardware, especially when major upgrades are made.
Key Interactions and Relationships
Works closely with the Sr. System Administrator or MSP on a daily basis, routine interaction with any/all computer users of Micro-Tronics, Inc.
Qualifications
Training and Experience
Minimum 1-3 years on the job training/experience
Network administration
Wi-Fi management
Windows server administration
VMware knowledge is plus but not required
Education, Licenses and Certifications
Bachelor's degree in a computer-related field (preferred but not required)
(Preferred to have at least one industry certificate)
Microsoft Certifications
CompTIA IT Fundamentals
CompTIA A+
CompTIA Security+
CompTIA Network+
Cisco CCNA/CCNP
Specific Job Responsibilities
Primary Routine Work
• Provide support for end users via ticketing system or hand-off from MSP.
o identifying and evaluating the problem for root cause analysis
o troubleshooting
o facilitating suitable solutions by use of impact and risk analysis
o documenting the resolution
o notifying the end user
o closing out the helpdesk ticket
Answers or responds to questions received from end users regarding the status of open help desk tickets in a timely, helpful manner.
Identifies, assigns and/or escalates Help Desk issues to appropriate IT resource and/or vendor in order to ensure timely resolution of help desk tickets
Non-Routine Work
• Disaster recovery from backup
o Virtual machines
o File versioning
o SQL server
o Emails
o Cloud O365 AD and compute
Soft Skills
• Critical Thinking
• Problem Solving
• Strong attention to detail
• Continuous Improvement
• Organization
• Active Listening
• Multitasking
• Prioritizing
• Scheduling
**Recruiters and staffing agencies- respectfully, please do not reach out**
Jr. System Administrator
General Description of the Job
Required to maintain the computers, networks, servers, printers, phones and other computer peripherals. Will also support SaaS and cloud services like Office 365, Azure compute and others. Will often work daily with hardware to repair or replace defective equipment. May be required to install new or upgraded software and conduct testing on new or current software. Verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers and other IT equipment. Occasionally, may be required to instruct new users on software or hardware, especially when major upgrades are made.
Key Interactions and Relationships
Works closely with the Sr. System Administrator or MSP on a daily basis, routine interaction with any/all computer users of Micro-Tronics, Inc.
Qualifications
Training and Experience
Minimum 1-3 years on the job training/experience
Network administration
Wi-Fi management
Windows server administration
VMware knowledge is plus but not required
Education, Licenses and Certifications
Bachelor's degree in a computer-related field (preferred but not required)
(Preferred to have at least one industry certificate)
Microsoft Certifications
CompTIA IT Fundamentals
CompTIA A+
CompTIA Security+
CompTIA Network+
Cisco CCNA/CCNP
Specific Job Responsibilities
Primary Routine Work
• Provide support for end users via ticketing system or hand-off from MSP.
o identifying and evaluating the problem for root cause analysis
o troubleshooting
o facilitating suitable solutions by use of impact and risk analysis
o documenting the resolution
o notifying the end user
o closing out the helpdesk ticket
Answers or responds to questions received from end users regarding the status of open help desk tickets in a timely, helpful manner.
Identifies, assigns and/or escalates Help Desk issues to appropriate IT resource and/or vendor in order to ensure timely resolution of help desk tickets
Non-Routine Work
• Disaster recovery from backup
o Virtual machines
o File versioning
o SQL server
o Emails
o Cloud O365 AD and compute
Soft Skills
• Critical Thinking
• Problem Solving
• Strong attention to detail
• Continuous Improvement
• Organization
• Active Listening
• Multitasking
• Prioritizing
• Scheduling