Emergency Technology Systems Administrator
South Metro Fire Rescue, Englewood, CO, United States
Overview
The Emergency Technology Systems Administrator is a critical role within Technical Services responsible for administering the Emergency Communications Center’s Computer-Aided Dispatch (CAD) system and related hardware and software. The position ensures reliability, functionality, and continuous improvement of emergency communications systems and related technologies used in public safety operations.
Responsibilities
Administers, maintains, and optimizes mission-critical CAD VM systems, servers, endpoints, and related software and hardware.
Configures and manages emergency communication BCS servers, software, and systems; oversees interfaces, configurations, and version upgrades.
Leads complex system upgrades, migrations, software releases, and hardware refresh cycles.
Performs regular system maintenance, backups, and updates for servers.
Manages JACC Domain, Active Directory, Group Policy, DNS/DHCP, and certificate services.
Oversees endpoint and server security controls, configuration, and OS patching; monitors access controls, user permissions, and security protocols to safeguard sensitive data.
Monitors performance and proactively identifies and resolves technical issues to ensure operational uptime.
Authors and maintains system documentation, runbooks, and system diagrams.
Administers and maintains multiple SQL databases ensuring data accuracy, integrity, and security; manages database connections across Emergency Communications servers.
Writes, tests, and runs SQL scripts and queries for reporting and troubleshooting.
Maintains documentation of database structures and system configurations.
Develops, implements, and maintains disaster recovery and business continuity plans for CAD and related systems; ensures regular testing and improvement of recovery procedures.
Participates in system design specifications, project planning, and scheduling.
Coordinates with vendors and consultants to evaluate, procure, and implement technology solutions (911 phone system, radio consoles, recording system, etc.).
Represents South Metro Fire Rescue at CAD user group meetings and professional training.
Configures and manages VMware virtual infrastructure, Active Directory, Group Policy, and related network services.
Collaborates with Technical Services staff to support network, server, and security systems including Cisco routers, switches, and firewalls.
Works with other Technical Services personnel and outside vendors to maintain CAD-related systems, including Mobile Data Computers (MDCs).
Technical Support and Customer Service
Maintains a high level of customer support for internal and external stakeholders; prioritizes IT and communication service issues submitted to the service desk; troubleshoots service-desk tickets; identifies problems and works toward resolutions.
Provides end-user technical support and troubleshooting for CAD-related applications and interfaces.
Delivers user training, develops instructional materials, and creates technical documentation.
Supports audits and reporting related to system performance, availability, and incident management.
Participates in an on-call rotation providing after-hours support during evenings and weekends as needed; responds to after-hours incidents and coordinates communications and recovery actions.
Performs additional technology-related duties and special projects as assigned.
Minimum Qualifications
Education, Experience, Licenses & Certifications
(An equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position is qualifying.)
Bachelor’s degree in computer science, information systems management, or related field.
Minimum of 5 years of increasingly responsible computer experience including technical support in an environment with multiple systems.
Minimum of 3 years work with CAD and its databases (preferred CentralSquare CAD) in an Emergency Communications Center/PSAP environment.
Experience Working in VMware strongly preferred.
Possess and maintain a valid Colorado Driver’s license with an acceptable driving record in accordance with SMFR’s Driving Records Policy.
Working knowledge of SQL and ability to run scripts.
Experience in a Public Safety or local government environment is preferred.
Necessary Knowledge, Skills, and Abilities
Knowledge of network, server, and operating systems, including Cisco routers/switches/firewalls, VMware/vSphere, Microsoft Windows, and related security practices.
Demonstrated knowledge of the emergency communications environment, including CAD technology, system functionality, and operational workflows.
Ability to contribute to team initiatives and maintain collaborative relationships across departments.
Knowledge of policies, procedures, standards, and best practices related to emergency communications systems and public safety technology operations.
Experience with all facets of IT services and knowledge of systems development life cycle methodologies.
Strong project management and organizational skills; ability to prioritize in a high-pressure environment.
Strong customer service orientation and effective communication skills for diverse audiences.
Ability to analyze data, develop conclusions, and demonstrate critical thinking; exercise independent judgment and initiative.
Ability to manage interpersonal and organizational conflicts and to foster a team-oriented environment.
Proven knowledge of SDLC methodologies and good interpersonal skills.
Ability to conduct research, present ideas clearly, and work in a team-oriented environment.
Willingness to be on 24-hour on-call shifts; able to work in loud, stressful environments.
Supervision
Work is performed under general supervision of the Technology Manager.
This position has no supervisory responsibilities beyond external vendors when on premises.
Equipment and Physical/Work Environment
Requires frequent use of a personal computer, district vehicles, mobile devices, printers, network equipment, and other general office equipment.
Physical demands include climbing, lifting up to 25 pounds occasionally; ability to work in a climate-controlled office with variable lighting and noise conditions.
Benefits
South Metro Fire Rescue offers a total compensation package including base wages, leave accruals, medical, dental, vision and life insurance employer-paid premiums, retirement benefits, and a variety of wellness and professional development programs. The organization emphasizes a positive work culture and opportunities for growth.
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The Emergency Technology Systems Administrator is a critical role within Technical Services responsible for administering the Emergency Communications Center’s Computer-Aided Dispatch (CAD) system and related hardware and software. The position ensures reliability, functionality, and continuous improvement of emergency communications systems and related technologies used in public safety operations.
Responsibilities
Administers, maintains, and optimizes mission-critical CAD VM systems, servers, endpoints, and related software and hardware.
Configures and manages emergency communication BCS servers, software, and systems; oversees interfaces, configurations, and version upgrades.
Leads complex system upgrades, migrations, software releases, and hardware refresh cycles.
Performs regular system maintenance, backups, and updates for servers.
Manages JACC Domain, Active Directory, Group Policy, DNS/DHCP, and certificate services.
Oversees endpoint and server security controls, configuration, and OS patching; monitors access controls, user permissions, and security protocols to safeguard sensitive data.
Monitors performance and proactively identifies and resolves technical issues to ensure operational uptime.
Authors and maintains system documentation, runbooks, and system diagrams.
Administers and maintains multiple SQL databases ensuring data accuracy, integrity, and security; manages database connections across Emergency Communications servers.
Writes, tests, and runs SQL scripts and queries for reporting and troubleshooting.
Maintains documentation of database structures and system configurations.
Develops, implements, and maintains disaster recovery and business continuity plans for CAD and related systems; ensures regular testing and improvement of recovery procedures.
Participates in system design specifications, project planning, and scheduling.
Coordinates with vendors and consultants to evaluate, procure, and implement technology solutions (911 phone system, radio consoles, recording system, etc.).
Represents South Metro Fire Rescue at CAD user group meetings and professional training.
Configures and manages VMware virtual infrastructure, Active Directory, Group Policy, and related network services.
Collaborates with Technical Services staff to support network, server, and security systems including Cisco routers, switches, and firewalls.
Works with other Technical Services personnel and outside vendors to maintain CAD-related systems, including Mobile Data Computers (MDCs).
Technical Support and Customer Service
Maintains a high level of customer support for internal and external stakeholders; prioritizes IT and communication service issues submitted to the service desk; troubleshoots service-desk tickets; identifies problems and works toward resolutions.
Provides end-user technical support and troubleshooting for CAD-related applications and interfaces.
Delivers user training, develops instructional materials, and creates technical documentation.
Supports audits and reporting related to system performance, availability, and incident management.
Participates in an on-call rotation providing after-hours support during evenings and weekends as needed; responds to after-hours incidents and coordinates communications and recovery actions.
Performs additional technology-related duties and special projects as assigned.
Minimum Qualifications
Education, Experience, Licenses & Certifications
(An equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position is qualifying.)
Bachelor’s degree in computer science, information systems management, or related field.
Minimum of 5 years of increasingly responsible computer experience including technical support in an environment with multiple systems.
Minimum of 3 years work with CAD and its databases (preferred CentralSquare CAD) in an Emergency Communications Center/PSAP environment.
Experience Working in VMware strongly preferred.
Possess and maintain a valid Colorado Driver’s license with an acceptable driving record in accordance with SMFR’s Driving Records Policy.
Working knowledge of SQL and ability to run scripts.
Experience in a Public Safety or local government environment is preferred.
Necessary Knowledge, Skills, and Abilities
Knowledge of network, server, and operating systems, including Cisco routers/switches/firewalls, VMware/vSphere, Microsoft Windows, and related security practices.
Demonstrated knowledge of the emergency communications environment, including CAD technology, system functionality, and operational workflows.
Ability to contribute to team initiatives and maintain collaborative relationships across departments.
Knowledge of policies, procedures, standards, and best practices related to emergency communications systems and public safety technology operations.
Experience with all facets of IT services and knowledge of systems development life cycle methodologies.
Strong project management and organizational skills; ability to prioritize in a high-pressure environment.
Strong customer service orientation and effective communication skills for diverse audiences.
Ability to analyze data, develop conclusions, and demonstrate critical thinking; exercise independent judgment and initiative.
Ability to manage interpersonal and organizational conflicts and to foster a team-oriented environment.
Proven knowledge of SDLC methodologies and good interpersonal skills.
Ability to conduct research, present ideas clearly, and work in a team-oriented environment.
Willingness to be on 24-hour on-call shifts; able to work in loud, stressful environments.
Supervision
Work is performed under general supervision of the Technology Manager.
This position has no supervisory responsibilities beyond external vendors when on premises.
Equipment and Physical/Work Environment
Requires frequent use of a personal computer, district vehicles, mobile devices, printers, network equipment, and other general office equipment.
Physical demands include climbing, lifting up to 25 pounds occasionally; ability to work in a climate-controlled office with variable lighting and noise conditions.
Benefits
South Metro Fire Rescue offers a total compensation package including base wages, leave accruals, medical, dental, vision and life insurance employer-paid premiums, retirement benefits, and a variety of wellness and professional development programs. The organization emphasizes a positive work culture and opportunities for growth.
#J-18808-Ljbffr