ITAM Zendesk Administrator
3B Staffing LLC, Washington, District of Columbia, United States
Title: ITAM Zendesk Administrator
*Local to DMV Area
Description:
The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.
Key Responsibilities:
1. Ticket Management
• Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed.
• Monitor and manage SLAs for all tickets.
2. Data Synchronization with Oomnitza
• Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.
3. Reporting and Auditing
• Generate and distribute weekly reports on ticket status and SLA compliance.
4. Process Optimization
• Develop and refine processes for ticket categorization and assignment.
5. Communication and Collaboration
• Act as the primary point of contact for ITAM ticket management within Zendesk.
Required Experience and Skills:
• Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
• Familiarity with SLA management and reporting tools.
*Local to DMV Area
Description:
The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.
Key Responsibilities:
1. Ticket Management
• Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed.
• Monitor and manage SLAs for all tickets.
2. Data Synchronization with Oomnitza
• Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.
3. Reporting and Auditing
• Generate and distribute weekly reports on ticket status and SLA compliance.
4. Process Optimization
• Develop and refine processes for ticket categorization and assignment.
5. Communication and Collaboration
• Act as the primary point of contact for ITAM ticket management within Zendesk.
Required Experience and Skills:
• Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
• Familiarity with SLA management and reporting tools.