Customer Support Admin.
Lot Management, San Diego, CA, United States
Job Type
Full-time
Description
San Diego-based commercial property services company seeking an experienced Customer Support Administrator to join our growing team.
Type:
Full-Time / Non-Exempt
Work Location:
On-Site 9455 Ridgehaven Ct, San Diego, CA 92123
Reports to:
Controller
About the Position
The proactive and detail-oriented Customer Support Administrator is a critical role supporting the General Property (GP) North Region and acting as a key point of coordination for one of the company's largest clients. This position serves as an extension of both the GP North Operations Manager and the Territory Manager, providing day-to-day operational, administrative, and client support to ensure work is processed efficiently, communication is timely, and projects move forward without delay.
This is a highly dynamic, fast-paced role that requires the ability to manage incoming requests, prioritize tasks, and proactively support both internal teams and client needs.
Partner with field teams to schedule work, track progress, and ensure timely delivery of services, as well as the development and administration of Statements of Work (SOWs), proposals, and service documentation.
Own communication with customers to provide updates, resolve issues, and maintain strong relationships in support of the technicians and building engineers.
Manage an organized process to maintain accurate workflows, including requests, records, job tracking, and documentation.
Act as a keenly responsive point of contact for customers regarding service requests, work orders, and ongoing projects.
Coordinate and manage the full lifecycle of work orders, from intake through completion and follow-up.
Monitor service performance, identify gaps, and help drive operational improvements.
Ensure strong follow-through on all service commitments and internal processes.
Requirements
About You
You are a highly organized administrative and/or customer support professional who thrives in a fast-paced, service-driven environment. You take ownership of your work, communicate proactively, and ensure nothing falls through the cracks. You are familiar with an industry such as maintenance, facilities, construction, or property management.
Typically requires a minimum of 3 years of related customer support and department administrative experience, with 5+ years of related experience is desired.
Previous work in operations, coordination, or administrative support with a similar department, such as property services, facilities, or a field service environment, is strongly preferred.
Strong organizational and project coordination skills with the ability to manage multiple priorities.
Excellent verbal and written communication skills and a customer-first approach.
Ability to solve problems, prioritize, and drive tasks to completion with minimal supervision.
Intermediate skills in Microsoft Office and experience with work order or service management systems.
Desire to be a part of a team and be able to work onsite at the company headquarters in Kearny Mesa, CA.
About Us
At Lot Commercial Property Services, we are a trusted leader in commercial property maintenance, partnering with some of the industry's most respected property owners and managers. For nearly 40 years, we've built a strong reputation by delivering reliable maintenance services to shopping centers, office buildings, and other commercial buildings.
Our mission is to be the best place to work, where team members are empowered, supported, and given opportunities to grow in a fast-paced, team-oriented environment.
About Benefits and Compensation
Our employees enjoy robust benefits, including a generous company contribution to medical coverage and a 401 (k) match. Additional benefits include dental, vision, accident coverage, and employer-sponsored mental health and wellness resources.
This position pays between $28.00 - $32.00 per hour, depending on experience.
All offers of employment are contingent upon successfully passing a pre-employment background check, drug screening, and physical endurance test relevant to the job requirements. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under applicable law. Equal Opportunity Employer D/F/M/V.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary Description
$28.00 - $32.00 per hour DOE
Full-time
Description
San Diego-based commercial property services company seeking an experienced Customer Support Administrator to join our growing team.
Type:
Full-Time / Non-Exempt
Work Location:
On-Site 9455 Ridgehaven Ct, San Diego, CA 92123
Reports to:
Controller
About the Position
The proactive and detail-oriented Customer Support Administrator is a critical role supporting the General Property (GP) North Region and acting as a key point of coordination for one of the company's largest clients. This position serves as an extension of both the GP North Operations Manager and the Territory Manager, providing day-to-day operational, administrative, and client support to ensure work is processed efficiently, communication is timely, and projects move forward without delay.
This is a highly dynamic, fast-paced role that requires the ability to manage incoming requests, prioritize tasks, and proactively support both internal teams and client needs.
Partner with field teams to schedule work, track progress, and ensure timely delivery of services, as well as the development and administration of Statements of Work (SOWs), proposals, and service documentation.
Own communication with customers to provide updates, resolve issues, and maintain strong relationships in support of the technicians and building engineers.
Manage an organized process to maintain accurate workflows, including requests, records, job tracking, and documentation.
Act as a keenly responsive point of contact for customers regarding service requests, work orders, and ongoing projects.
Coordinate and manage the full lifecycle of work orders, from intake through completion and follow-up.
Monitor service performance, identify gaps, and help drive operational improvements.
Ensure strong follow-through on all service commitments and internal processes.
Requirements
About You
You are a highly organized administrative and/or customer support professional who thrives in a fast-paced, service-driven environment. You take ownership of your work, communicate proactively, and ensure nothing falls through the cracks. You are familiar with an industry such as maintenance, facilities, construction, or property management.
Typically requires a minimum of 3 years of related customer support and department administrative experience, with 5+ years of related experience is desired.
Previous work in operations, coordination, or administrative support with a similar department, such as property services, facilities, or a field service environment, is strongly preferred.
Strong organizational and project coordination skills with the ability to manage multiple priorities.
Excellent verbal and written communication skills and a customer-first approach.
Ability to solve problems, prioritize, and drive tasks to completion with minimal supervision.
Intermediate skills in Microsoft Office and experience with work order or service management systems.
Desire to be a part of a team and be able to work onsite at the company headquarters in Kearny Mesa, CA.
About Us
At Lot Commercial Property Services, we are a trusted leader in commercial property maintenance, partnering with some of the industry's most respected property owners and managers. For nearly 40 years, we've built a strong reputation by delivering reliable maintenance services to shopping centers, office buildings, and other commercial buildings.
Our mission is to be the best place to work, where team members are empowered, supported, and given opportunities to grow in a fast-paced, team-oriented environment.
About Benefits and Compensation
Our employees enjoy robust benefits, including a generous company contribution to medical coverage and a 401 (k) match. Additional benefits include dental, vision, accident coverage, and employer-sponsored mental health and wellness resources.
This position pays between $28.00 - $32.00 per hour, depending on experience.
All offers of employment are contingent upon successfully passing a pre-employment background check, drug screening, and physical endurance test relevant to the job requirements. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under applicable law. Equal Opportunity Employer D/F/M/V.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary Description
$28.00 - $32.00 per hour DOE