Patient Service Representative/Front Desk - Clive, IA
Capital Orthopaedics And Sport, Clive, IA, United States
Patient Services Representative (Front Desk) - Clive, IA
Location:
12499 University Ave., Ste. 210, Clive, IA 50325
No Nights. No Weekends. No Holidays.
At
Capital Orthopaedics & Sports Medicine , we help patients return to the activities they love. We are seeking a friendly, organized, and customer-focused professional to serve as the first point of contact for our patients and support front desk operations.
What You'll Do
Greet and assist patients and visitors with professionalism and care
Manage front desk operations and coordinate patient flow
Verify insurance, collect payments, and maintain accurate records
Answer and direct phone calls from patients, vendors, and partners
Respond to patient requests and manage communication in EMR
Support medical records and administrative tasks
Collaborate with clinical staff, providers, and leadership
Location & Coverage
Primary work location: Clive
clinic
Occasional coverage at nearby clinics as needed to support team coverage
What We're Looking For
High school diploma or GED required
1-2 years of customer service or front desk experience preferred
Strong communication and multitasking skills
Detail-oriented and dependable
Healthcare experience and medical terminology knowledge preferred
Familiarity with computer systems (EMR experience a plus)
Why You'll Love This Job
No nights, weekends, or holidays
Consistent schedule with a primary home location
Supportive, team-oriented environment
Opportunity to grow in healthcare
Benefits
Medical, Dental, and Vision insurance
Paid Time Off (PTO)
6 Paid Holidays
401(k) with
3% Safe Harbor contribution
Group Life & AD&D
Flexible Spending Accounts (FSA)
Voluntary Life Insurance
And more
Additional Requirements
Regular in-office attendance required
Ability to sit, stand, and work at a computer for extended periods
Occasional lifting (up to 20 lbs)
Location:
12499 University Ave., Ste. 210, Clive, IA 50325
No Nights. No Weekends. No Holidays.
At
Capital Orthopaedics & Sports Medicine , we help patients return to the activities they love. We are seeking a friendly, organized, and customer-focused professional to serve as the first point of contact for our patients and support front desk operations.
What You'll Do
Greet and assist patients and visitors with professionalism and care
Manage front desk operations and coordinate patient flow
Verify insurance, collect payments, and maintain accurate records
Answer and direct phone calls from patients, vendors, and partners
Respond to patient requests and manage communication in EMR
Support medical records and administrative tasks
Collaborate with clinical staff, providers, and leadership
Location & Coverage
Primary work location: Clive
clinic
Occasional coverage at nearby clinics as needed to support team coverage
What We're Looking For
High school diploma or GED required
1-2 years of customer service or front desk experience preferred
Strong communication and multitasking skills
Detail-oriented and dependable
Healthcare experience and medical terminology knowledge preferred
Familiarity with computer systems (EMR experience a plus)
Why You'll Love This Job
No nights, weekends, or holidays
Consistent schedule with a primary home location
Supportive, team-oriented environment
Opportunity to grow in healthcare
Benefits
Medical, Dental, and Vision insurance
Paid Time Off (PTO)
6 Paid Holidays
401(k) with
3% Safe Harbor contribution
Group Life & AD&D
Flexible Spending Accounts (FSA)
Voluntary Life Insurance
And more
Additional Requirements
Regular in-office attendance required
Ability to sit, stand, and work at a computer for extended periods
Occasional lifting (up to 20 lbs)