Software Support Engineer
Honeywell International, Inc., Jacksonville, FL, United States
Software Support Engineer – Raleigh, NC
Are you a creative technical problem solver? Are you driven to fix what’s not working or make things work better? If so, our team members are transforming how we support our customers, and we want to include you on the journey.
Be part of a team that supports, configures, and fixes advanced, electric, “smart” meters, firmware, and large-scale, metering software systems within Honeywell’s Smart Energy business. You will be an integral team member that works to keep our many utility customer’s critical metering systems operational and working efficiently. You will also diagnose issues and deliver creative solutions to complex technical problems to achieve high levels of customer happiness.
Key Responsibilities
Technical customer support via web portal, phone, and email
Diagnose complex software, hardware, and firmware problems or configuration issues
Answer customer technical questions regarding electric meter operation, configuration, and firmware programming
Work with Engineering to seek out problems, drive solutions, and improvements back into products
Document common solutions, procedures, tips, and tricks in Knowledge Base articles
Must Have
Bachelor’s degree in engineering, Computer Science, Information Systems, or equivalent experience
Three years of technical software or application support.
We Value
Proven successful track record in technical customer support
Experience working with solutions involving software is highly preferred
Experience with electricity, gas, water metering and/or electric utilities a plus
Strong Windows networking experience
Excellent problem-solving and analytical abilities
Excellent written and oral communication
Ability and interest to learn new software quickly
Excellent team player; self-starter with the ability to work unsupervised
Ability to plan and maintain schedules
Accustomed to working in an environment driven by high standards for service and system delivery
Excellent customer communications and customer service skills
Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
Broad technical depth in integration and operation of complex systems
Experience in business process definition and design to meet overall business objectives
Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries
Experience with Oracle databases or Microsoft SQL Server
Highly adaptable in a dynamic work environment and changing environments
Experience with Python, Powershell or similar languages to develop or customize scripts
Someone that is bilingual in Spanish
Benefits of Working for Honeywell
In addition to a competitive salary, leading‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (https://benefits.honeywell.com/)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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Are you a creative technical problem solver? Are you driven to fix what’s not working or make things work better? If so, our team members are transforming how we support our customers, and we want to include you on the journey.
Be part of a team that supports, configures, and fixes advanced, electric, “smart” meters, firmware, and large-scale, metering software systems within Honeywell’s Smart Energy business. You will be an integral team member that works to keep our many utility customer’s critical metering systems operational and working efficiently. You will also diagnose issues and deliver creative solutions to complex technical problems to achieve high levels of customer happiness.
Key Responsibilities
Technical customer support via web portal, phone, and email
Diagnose complex software, hardware, and firmware problems or configuration issues
Answer customer technical questions regarding electric meter operation, configuration, and firmware programming
Work with Engineering to seek out problems, drive solutions, and improvements back into products
Document common solutions, procedures, tips, and tricks in Knowledge Base articles
Must Have
Bachelor’s degree in engineering, Computer Science, Information Systems, or equivalent experience
Three years of technical software or application support.
We Value
Proven successful track record in technical customer support
Experience working with solutions involving software is highly preferred
Experience with electricity, gas, water metering and/or electric utilities a plus
Strong Windows networking experience
Excellent problem-solving and analytical abilities
Excellent written and oral communication
Ability and interest to learn new software quickly
Excellent team player; self-starter with the ability to work unsupervised
Ability to plan and maintain schedules
Accustomed to working in an environment driven by high standards for service and system delivery
Excellent customer communications and customer service skills
Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
Broad technical depth in integration and operation of complex systems
Experience in business process definition and design to meet overall business objectives
Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries
Experience with Oracle databases or Microsoft SQL Server
Highly adaptable in a dynamic work environment and changing environments
Experience with Python, Powershell or similar languages to develop or customize scripts
Someone that is bilingual in Spanish
Benefits of Working for Honeywell
In addition to a competitive salary, leading‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (https://benefits.honeywell.com/)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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