IT Trainer - 506616
Delaware Nation Industries, Fort Bragg, CA, United States
The IT Trainer supports USSOCOM under the SITEC III Enterprise Operations & Maintenance (EOM) contract by delivering hands-on training to government personnel on enterprise IT systems, processes, and tools within the SOCOM/SITEC environment. This role ensures users are fully equipped to operate, manage, and support mission-critical IT services.
Responsibilities
Training Delivery
Provide instructor-led, virtual, and hands‑on training to government personnel on SOCOM IT systems and processes.
Deliver core courses including:
Remedy (ticketing and workflow management)
IMO / 25B Training (desktop support, account management, system access)
TCO Training (mobility, phone provisioning, device management, and secure access tools)
Conduct both user-level and administrator-level training to support operational requirements.
Develop, update, and maintain training materials, SOPs, and user guides aligned with SOCOM policies and system updates.
Continuously improve training based on feedback, system changes, and mission needs.
Maintain and update the SharePoint IT Training portal.
Provide training support for emerging technologies and tools (e.g., GitLab, CI/CD pipelines, VDI environments) when required.
Assist with development of technical documentation, system build guides, and training materials for new capabilities (e.g., VDI, thin clients, TTC-R).
Support pilot efforts and new system rollouts by documenting processes and delivering targeted training sessions.
Certification & User Enablement
Manage certification processes required for elevated system access (e.g., IMO/TCO roles).
Track course completion and maintain certification records in coordination with government stakeholders.
Provide remedial training and ongoing user support as needed.
Active TS/SCI clearance
CompTIA Security+ or equivalent certification
Experience delivering IT training in enterprise or DoD environments.
Knowledge of IT systems, help desk operations, and user support processes.
Strong communication and instructional skills with the ability to simplify technical concepts.
Preferred Qualifications
Experience supporting SOCOM, SITEC, or similar DoD IT programs.
Familiarity with Remedy, Active Directory, mobility/device management, and enterprise IT environments.
Relevant certifications (e.g., Security+, Network+, ITIL).
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Responsibilities
Training Delivery
Provide instructor-led, virtual, and hands‑on training to government personnel on SOCOM IT systems and processes.
Deliver core courses including:
Remedy (ticketing and workflow management)
IMO / 25B Training (desktop support, account management, system access)
TCO Training (mobility, phone provisioning, device management, and secure access tools)
Conduct both user-level and administrator-level training to support operational requirements.
Develop, update, and maintain training materials, SOPs, and user guides aligned with SOCOM policies and system updates.
Continuously improve training based on feedback, system changes, and mission needs.
Maintain and update the SharePoint IT Training portal.
Provide training support for emerging technologies and tools (e.g., GitLab, CI/CD pipelines, VDI environments) when required.
Assist with development of technical documentation, system build guides, and training materials for new capabilities (e.g., VDI, thin clients, TTC-R).
Support pilot efforts and new system rollouts by documenting processes and delivering targeted training sessions.
Certification & User Enablement
Manage certification processes required for elevated system access (e.g., IMO/TCO roles).
Track course completion and maintain certification records in coordination with government stakeholders.
Provide remedial training and ongoing user support as needed.
Active TS/SCI clearance
CompTIA Security+ or equivalent certification
Experience delivering IT training in enterprise or DoD environments.
Knowledge of IT systems, help desk operations, and user support processes.
Strong communication and instructional skills with the ability to simplify technical concepts.
Preferred Qualifications
Experience supporting SOCOM, SITEC, or similar DoD IT programs.
Familiarity with Remedy, Active Directory, mobility/device management, and enterprise IT environments.
Relevant certifications (e.g., Security+, Network+, ITIL).
#J-18808-Ljbffr