System Support Specialist
North Penn School District, Grand Rapids, MI, United States
Systems Support Specialist
Reports To:
Coordinator of Administrative Technology
Takes Direction From:
Coordinator of Administrative Technology and Director of Technology
Schedule/Calendar:
7.5 hrs./day 37.5 hrs./week 261 days/years
Summary:
Provides technical support and training for all aspects of the district's database applications. Develops processes and procedures for managing database applications. Performs accurate analysis, preparation, integrations, and reporting of district applications. Provides guidance, instruction, and leadership to members of the Administrative Technology staff to support and maintain district applications.
Essential Functions
Provides professional and proficient technical support to district staff and administration on the use of district software applications.
Provides cross-training and knowledge sharing to ensure continuity with district data management practices.
Provides training to district administrators and staff to develop the knowledge and expertise in the effective use of the district applications.
Reviews and assists with account maintenance, communication, and troubleshooting of database and software systems, including the student and financial information systems.
Creates and maintains documentation on processes and procedures related to system functionality.
Stays current in new and emerging technologies, especially related to knowledge of database systems, district software applications, and instructional technology used to support digital learning in the district.
Stays current in state and federal reporting guidelines as they relate to data integrity.
Supports the Coordinator of Administrative Technology with SQL scripting, report writing, database restores, and maintenance as needed.
Other duties as assigned by the Coordinator of Administrative Technology and the Director of Technology.
Education and/or Certification Required
Associate's Degree in an appropriate field or related experience.
Bachelor's Degree in an appropriate field preferred.
Experience Needed
5 plus years of experience with Student and Financial Information systems in K-12 preferred. Infinite Campus experience preferred.
5 plus years of broad technical experience with data management and reporting tools such as Cognos, Google Sheets/Excel, and SQL is preferred.
Advanced knowledge of Google G Suite or Microsoft Office applications required.
Knowledge (of)
School district software applications, including the student and financial information system.
SQL scripting
Requisite Skills
Strong analytical and problem-solving skills.
Excellent communication skills (oral and written) and interpersonal skills in working with staff, students, and parents.
Effective presentation skills in preparing and leading in-person and online trainings.
Ability to
Plan, organize, and track projects.
Work effectively in a team environment and independently.
Work under stress and with frequent interruptions.
Schedule time to meet deadlines.
Communicate effectively both verbally and in writing.
Read and analyze written and verbal information.
Support a culture of equity, diversity, and inclusion.
ADA Compliance
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this position.
Physical Requirements
Most desk jobs are sedentary or light. Sedentary: involves sitting most of the time. Incumbent should be able to exert up to 10 lbs of force occasionally, and/or a negligible amount of force constantly to lift, carry, push, pull or move objects.
Light work: If the use of arm and/or leg control requires exertion of forces greater than that for sedentary work and the individual sits most of the time, the job is rated for light work. The incumbent should be able to exert up to 20 lbs of force occasionally, and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects.
Medium work: The incumbent should be able to exert up to 50 lbs of force occasionally, and/or up to 20 lbs of force frequently, and/or up to 10 lbs of force constantly to move objects.
Heavy work: The incumbent should be able to exert up to 100 lbs of force occasionally, and/or up to 50 lbs of force frequently, and/or up to 20 lbs of force constantly to move objects.
Very heavy work: The incumbent should be able to exert in excess of 100 lbs of force occasionally, and in excess of 50 lbs of force frequently, and in excess of 20 lbs of force constantly to move objects.
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Reports To:
Coordinator of Administrative Technology
Takes Direction From:
Coordinator of Administrative Technology and Director of Technology
Schedule/Calendar:
7.5 hrs./day 37.5 hrs./week 261 days/years
Summary:
Provides technical support and training for all aspects of the district's database applications. Develops processes and procedures for managing database applications. Performs accurate analysis, preparation, integrations, and reporting of district applications. Provides guidance, instruction, and leadership to members of the Administrative Technology staff to support and maintain district applications.
Essential Functions
Provides professional and proficient technical support to district staff and administration on the use of district software applications.
Provides cross-training and knowledge sharing to ensure continuity with district data management practices.
Provides training to district administrators and staff to develop the knowledge and expertise in the effective use of the district applications.
Reviews and assists with account maintenance, communication, and troubleshooting of database and software systems, including the student and financial information systems.
Creates and maintains documentation on processes and procedures related to system functionality.
Stays current in new and emerging technologies, especially related to knowledge of database systems, district software applications, and instructional technology used to support digital learning in the district.
Stays current in state and federal reporting guidelines as they relate to data integrity.
Supports the Coordinator of Administrative Technology with SQL scripting, report writing, database restores, and maintenance as needed.
Other duties as assigned by the Coordinator of Administrative Technology and the Director of Technology.
Education and/or Certification Required
Associate's Degree in an appropriate field or related experience.
Bachelor's Degree in an appropriate field preferred.
Experience Needed
5 plus years of experience with Student and Financial Information systems in K-12 preferred. Infinite Campus experience preferred.
5 plus years of broad technical experience with data management and reporting tools such as Cognos, Google Sheets/Excel, and SQL is preferred.
Advanced knowledge of Google G Suite or Microsoft Office applications required.
Knowledge (of)
School district software applications, including the student and financial information system.
SQL scripting
Requisite Skills
Strong analytical and problem-solving skills.
Excellent communication skills (oral and written) and interpersonal skills in working with staff, students, and parents.
Effective presentation skills in preparing and leading in-person and online trainings.
Ability to
Plan, organize, and track projects.
Work effectively in a team environment and independently.
Work under stress and with frequent interruptions.
Schedule time to meet deadlines.
Communicate effectively both verbally and in writing.
Read and analyze written and verbal information.
Support a culture of equity, diversity, and inclusion.
ADA Compliance
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this position.
Physical Requirements
Most desk jobs are sedentary or light. Sedentary: involves sitting most of the time. Incumbent should be able to exert up to 10 lbs of force occasionally, and/or a negligible amount of force constantly to lift, carry, push, pull or move objects.
Light work: If the use of arm and/or leg control requires exertion of forces greater than that for sedentary work and the individual sits most of the time, the job is rated for light work. The incumbent should be able to exert up to 20 lbs of force occasionally, and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects.
Medium work: The incumbent should be able to exert up to 50 lbs of force occasionally, and/or up to 20 lbs of force frequently, and/or up to 10 lbs of force constantly to move objects.
Heavy work: The incumbent should be able to exert up to 100 lbs of force occasionally, and/or up to 50 lbs of force frequently, and/or up to 20 lbs of force constantly to move objects.
Very heavy work: The incumbent should be able to exert in excess of 100 lbs of force occasionally, and in excess of 50 lbs of force frequently, and in excess of 20 lbs of force constantly to move objects.
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