Desktop support
Edge Sevices, Vienna, VA, United States
EXCELLENT interpersonal skills are a MUST
Quality customer service skills and Patience
Ability to work with other team members (Team first attitude)
Adaptability to a fast-paced environment
Technical Knowledge/Skills: Troubleshooting Skills, Oral/Written Communication Skills, Ticketing System experience (ServiceNow), Windows 10 Experience
Experience with Microsoft Active Directory
Experience with desktop imaging technologies (MDT, LTI, ZTI), Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes, HP, Canon, and Toshiba printer support
Nice to haves:
A+ Certification, Windows 10 Certification, Awareness of security of financial institutions, SCCM entry-level knowledge
Ticketing System
Troubleshooting
Active Directory
Windows 10
desktop imaging technologies (MDT, LTI, ZTI), Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes, HP, Canon, and Toshiba printer support:
Quality customer service skills and Patience
Ability to work with other team members (Team first attitude)
Adaptability to a fast-paced environment
Technical Knowledge/Skills: Troubleshooting Skills, Oral/Written Communication Skills, Ticketing System experience (ServiceNow), Windows 10 Experience
Experience with Microsoft Active Directory
Experience with desktop imaging technologies (MDT, LTI, ZTI), Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes, HP, Canon, and Toshiba printer support
Nice to haves:
A+ Certification, Windows 10 Certification, Awareness of security of financial institutions, SCCM entry-level knowledge
Ticketing System
Troubleshooting
Active Directory
Windows 10
desktop imaging technologies (MDT, LTI, ZTI), Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes, HP, Canon, and Toshiba printer support: