Care Coordinator Onsite
East River Medical Imaging, PC., New York, NY, United States
Care Specialist
The Care Specialist is responsible for managing a heavy call volume, providing relevant information, and scheduling appointments as appropriate. The specialist will assist patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need. The position requires close attention to detail, impeccable phone etiquette, working knowledge of common medical terminology, superb data entry and communication skills.
Responsibilities
Guide patients to fill out forms and other inquiries before their appointment
Resolve new patient concerns and questions prior to their appointment
Schedule patient appointments
Educate patients on services, insurance policies, hours of operation, locations and preparation for exams
Accurately collect all patient information according to confidentiality standards and HIPAA requirements
Explain procedures to patients
Route calls to the appropriate department or individual
Collaborate with all care providers to assist in the provision of quality patient care
Maintain detailed knowledge of protocol requirements and policy changes
Monitor and move patients safely and timely through procedures
Train appropriate personnel when needed
Immediately attend to emergent issues
Act as an effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
Adept at building partnerships and working collaboratively with a team to meet shared objectives and goals
Actively seek new ways to grow and challenge yourself, using both formal and informal development
Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances
Passionate about working in a healthcare setting and committed to delivering a best‑in‑class patient experience
Ability to handle acutely ill patients in stressful situations with a positive demeanor
Other duties as assigned
Competencies
Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
Adaptability/Dependability: Follows instructions, responds to management direction; accepts criticism and feedback; adapts to changes in the work environment; changes approach or method to best fit the situation; manages competing demands; commits to doing best job possible by working required hours to complete assignments; keeps commitments; meets attendance and punctuality guidelines; takes responsibilities for own actions; completes tasks on time or notifies appropriate person with an alternate plan.
Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Language Ability: Ability to respond to common inquiries; ability to read, write and comprehend instructions, correspondence, and memos; ability to effectively present information in one‑on‑one, small and large group situations to customers, clients, and other employees of the organization.
Reasoning Ability: Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram, or schedule form and define problems, collect data, establish facts, and draw valid conclusions; ability to deal with a variety of variables in situations where only limited standardization exists.
Qualifications
Education/Experience:
High School Diploma and 2 years of college experience or 2 years of experience in healthcare or a combination of education and experience
Knowledge of common medical terminology
Prior medical experience preferred
Bilingualism a strong plus
Excellent communication skills and phone etiquette
Skills:
Project and time management skills
Ability to work with minimum supervision while coordinating work efforts with other employees
Strong work ethic and emphasis on attention to detail
Excellent customer service, communication and organization skills
Communicate professionally with patient, physicians and staff in addition to language ability in the competency section
Computer Skills:
Knowledge of MS Outlook, MS Word, RIS‑IC, PACs, Royal solutions
Supervisory Responsibilities: This role has no direct supervisory responsibilities.
Physical Demands:
Regularly lift and/or move up to 10 pounds; frequently lift up to 25 pounds; occasionally lift up to 50 pounds.
Vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Must stand, walk, use hands to fingerprint, handle or feel; reach with hands and arms; talk or hear; frequently stoop, kneel, crouch or crawl; occasionally sit; climb or balance; taste or smell.
Work Environment Characteristics:
Work near moving mechanical parts; occasionally exposed to fumes or airborne particles, risk of electrical shock and risk of radiation; noise level usually moderate.
The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
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The Care Specialist is responsible for managing a heavy call volume, providing relevant information, and scheduling appointments as appropriate. The specialist will assist patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need. The position requires close attention to detail, impeccable phone etiquette, working knowledge of common medical terminology, superb data entry and communication skills.
Responsibilities
Guide patients to fill out forms and other inquiries before their appointment
Resolve new patient concerns and questions prior to their appointment
Schedule patient appointments
Educate patients on services, insurance policies, hours of operation, locations and preparation for exams
Accurately collect all patient information according to confidentiality standards and HIPAA requirements
Explain procedures to patients
Route calls to the appropriate department or individual
Collaborate with all care providers to assist in the provision of quality patient care
Maintain detailed knowledge of protocol requirements and policy changes
Monitor and move patients safely and timely through procedures
Train appropriate personnel when needed
Immediately attend to emergent issues
Act as an effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
Adept at building partnerships and working collaboratively with a team to meet shared objectives and goals
Actively seek new ways to grow and challenge yourself, using both formal and informal development
Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances
Passionate about working in a healthcare setting and committed to delivering a best‑in‑class patient experience
Ability to handle acutely ill patients in stressful situations with a positive demeanor
Other duties as assigned
Competencies
Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
Adaptability/Dependability: Follows instructions, responds to management direction; accepts criticism and feedback; adapts to changes in the work environment; changes approach or method to best fit the situation; manages competing demands; commits to doing best job possible by working required hours to complete assignments; keeps commitments; meets attendance and punctuality guidelines; takes responsibilities for own actions; completes tasks on time or notifies appropriate person with an alternate plan.
Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Language Ability: Ability to respond to common inquiries; ability to read, write and comprehend instructions, correspondence, and memos; ability to effectively present information in one‑on‑one, small and large group situations to customers, clients, and other employees of the organization.
Reasoning Ability: Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram, or schedule form and define problems, collect data, establish facts, and draw valid conclusions; ability to deal with a variety of variables in situations where only limited standardization exists.
Qualifications
Education/Experience:
High School Diploma and 2 years of college experience or 2 years of experience in healthcare or a combination of education and experience
Knowledge of common medical terminology
Prior medical experience preferred
Bilingualism a strong plus
Excellent communication skills and phone etiquette
Skills:
Project and time management skills
Ability to work with minimum supervision while coordinating work efforts with other employees
Strong work ethic and emphasis on attention to detail
Excellent customer service, communication and organization skills
Communicate professionally with patient, physicians and staff in addition to language ability in the competency section
Computer Skills:
Knowledge of MS Outlook, MS Word, RIS‑IC, PACs, Royal solutions
Supervisory Responsibilities: This role has no direct supervisory responsibilities.
Physical Demands:
Regularly lift and/or move up to 10 pounds; frequently lift up to 25 pounds; occasionally lift up to 50 pounds.
Vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Must stand, walk, use hands to fingerprint, handle or feel; reach with hands and arms; talk or hear; frequently stoop, kneel, crouch or crawl; occasionally sit; climb or balance; taste or smell.
Work Environment Characteristics:
Work near moving mechanical parts; occasionally exposed to fumes or airborne particles, risk of electrical shock and risk of radiation; noise level usually moderate.
The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
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