Service Supervisor - Warsaw
Atlas Copco Airpower N.V., Poland, NY, United States
The Service Operation Supervisor is responsible for overseeing daily service operations, ensuring efficient workflow, high-quality customer service, and compliance with company standards. This role supports the team in achieving performance targets and continuous improvement in service delivery.
Key Responsibilities
Leading the team of service technicians in the country.
Supervise and coordinate the daily activities of the service operations team.
Monitor service performance metrics (e.g., response time, resolution rate, customer satisfaction).
Ensure compliance with operational procedures, safety standards, and company policies.
Support onboarding and training of new service staff.
Handle escalated customer issues and ensure timely resolution.
Collaborate with other departments (e.g., logistics, technical support, sales) to ensure smooth service delivery.
Prepare reports on operational performance and suggest improvements.
Maintain accurate records of service activities and customer interactions.
Implement and support continuous improvement initiatives.
Qualifications
Proven experience in service operations or customer support (2–5 years).
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Problem‑solving mindset and attention to detail.
Familiarity with CRM systems and service management tools.
Ability to work under pressure and manage multiple priorities.
Technical background or industry‑specific knowledge (preferred).
Bachelor’s degree in Engineering, Operations Management, or related field.
Job location
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site.
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Key Responsibilities
Leading the team of service technicians in the country.
Supervise and coordinate the daily activities of the service operations team.
Monitor service performance metrics (e.g., response time, resolution rate, customer satisfaction).
Ensure compliance with operational procedures, safety standards, and company policies.
Support onboarding and training of new service staff.
Handle escalated customer issues and ensure timely resolution.
Collaborate with other departments (e.g., logistics, technical support, sales) to ensure smooth service delivery.
Prepare reports on operational performance and suggest improvements.
Maintain accurate records of service activities and customer interactions.
Implement and support continuous improvement initiatives.
Qualifications
Proven experience in service operations or customer support (2–5 years).
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Problem‑solving mindset and attention to detail.
Familiarity with CRM systems and service management tools.
Ability to work under pressure and manage multiple priorities.
Technical background or industry‑specific knowledge (preferred).
Bachelor’s degree in Engineering, Operations Management, or related field.
Job location
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site.
#J-18808-Ljbffr