Customer Success Coordinator
AVPro Edge, Sioux Falls, SD, United States
AVPro Global Holdings manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.
Our Sioux Falls, SD team is growing, with an opportunity for a Customer Success Coordinator.
The Customer Success Coordinator is the connective tissue between AVPro Global Holdings’ customers and our internal teams. This role serves as the primary point of contact for order-related inquiries, product ETAs, pricing, and general sales support across all AVPro brands — including AVPro Edge, BulletTrain, AudioControl, and RTI Control.
You’ll handle a high volume of inbound communication, coordinate across departments, and ensure customers have an exceptional experience at every touchpoint. A key part of this role is the ability to work fluidly across multiple platforms and systems, support third-party buying websites and buying group member portals, and remain calm, flexible, and composed when priorities shift quickly.
This is an excellent opportunity for someone who is organized, customer-focused, and eager to build a career in sales operations within the professional AV industry.
Here’s what you’ll get to do:
Customer Communication & Order Support
Answer inbound phone calls and emails related to order status, shipment tracking, and product ETAs
Process orders accurately across multiple sales platforms and internal systems, including third-party buying websites and buying group member portals
Handle payment processing and address light billing questions, escalating complex billing issues to the appropriate team
Provide accurate pricing and product information to dealers, distributors, and end customers
Prepare and deliver quotes for standard product requests, escalating complex configurations as needed
Address light sales questions and direct customers to the appropriate sales representative when necessary
Multi-Platform & Third-Party Portal Management
Work across multiple platforms simultaneously, including internal ERP/CRM systems, third-party buying websites, and buying group member portals
Maintain accurate product listings, pricing, and availability information across external-facing platforms
Support buying group members with order placement, account inquiries, and program-specific questions
Coordinate with internal teams to ensure third-party platforms reflect current product data and promotional information
Adapt quickly to platform changes, system updates, or new portal requirements as they arise
Adaptability & Day-to-Day Flexibility
Remain calm and composed in a fast-paced environment where priorities can shift quickly
Pivot gracefully between tasks and platforms as business needs evolve throughout the day
Approach unexpected challenges with a problem-solving mindset and a steady, professional demeanor
Thrive in an environment where no two days are exactly the same and change is a constant
Internal Coordination
Act as a communication hub between Sales, Tech Support, Warehouse, and Customer Service teams
Create and manage support tickets in the helpdesk system, ensuring issues are routed to the correct department and resolved in a timely manner
Follow up on open tickets and outstanding orders to ensure customer inquiries don’t fall through the cracks
Relay time-sensitive customer information to relevant internal team members promptly
Data & Reporting
Maintain and update customer records in CRM and ERP systems (NetSuite experience a plus)
Run standard reports on order activity, account status, and sales performance as requested
Assist with data entry, account setup, and ongoing data hygiene efforts
Support the sales team with administrative tasks and documentation as needed
This is what will get you noticed:
Required
High school diploma or equivalent; associate’s or bachelor’s degree preferred
0–2 years of experience in customer service, inside sales, or sales support
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite, particularly Excel and Outlook
Highly organized with strong attention to detail and the ability to manage multiple priorities
Comfortable working in a fast-paced environment with a high volume of daily interactions
Demonstrated ability to adapt quickly to changing priorities and remain composed under pressure
Comfortable working across multiple platforms and systems simultaneously
Preferred
Experience with NetSuite, Zoho Desk, or similar CRM/ERP platforms
Experience in the professional AV, technology, or distribution industry
Experience processing orders across multiple platforms and handling basic payment or billing transactions
Exposure to cross-departmental coordination or helpdesk ticketing systems
What we offer:
Paid leave benefits
Group Health & Life Insurance
Employer paid benefits including - Dental and Vision
401K (up to 4% match)
Supplemental Insurance
Hours/Pay:
Full-time 40 hours, business hours Monday thru Friday, 8am-5pm.
Market competitive hourly pay depending on experience
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Our Sioux Falls, SD team is growing, with an opportunity for a Customer Success Coordinator.
The Customer Success Coordinator is the connective tissue between AVPro Global Holdings’ customers and our internal teams. This role serves as the primary point of contact for order-related inquiries, product ETAs, pricing, and general sales support across all AVPro brands — including AVPro Edge, BulletTrain, AudioControl, and RTI Control.
You’ll handle a high volume of inbound communication, coordinate across departments, and ensure customers have an exceptional experience at every touchpoint. A key part of this role is the ability to work fluidly across multiple platforms and systems, support third-party buying websites and buying group member portals, and remain calm, flexible, and composed when priorities shift quickly.
This is an excellent opportunity for someone who is organized, customer-focused, and eager to build a career in sales operations within the professional AV industry.
Here’s what you’ll get to do:
Customer Communication & Order Support
Answer inbound phone calls and emails related to order status, shipment tracking, and product ETAs
Process orders accurately across multiple sales platforms and internal systems, including third-party buying websites and buying group member portals
Handle payment processing and address light billing questions, escalating complex billing issues to the appropriate team
Provide accurate pricing and product information to dealers, distributors, and end customers
Prepare and deliver quotes for standard product requests, escalating complex configurations as needed
Address light sales questions and direct customers to the appropriate sales representative when necessary
Multi-Platform & Third-Party Portal Management
Work across multiple platforms simultaneously, including internal ERP/CRM systems, third-party buying websites, and buying group member portals
Maintain accurate product listings, pricing, and availability information across external-facing platforms
Support buying group members with order placement, account inquiries, and program-specific questions
Coordinate with internal teams to ensure third-party platforms reflect current product data and promotional information
Adapt quickly to platform changes, system updates, or new portal requirements as they arise
Adaptability & Day-to-Day Flexibility
Remain calm and composed in a fast-paced environment where priorities can shift quickly
Pivot gracefully between tasks and platforms as business needs evolve throughout the day
Approach unexpected challenges with a problem-solving mindset and a steady, professional demeanor
Thrive in an environment where no two days are exactly the same and change is a constant
Internal Coordination
Act as a communication hub between Sales, Tech Support, Warehouse, and Customer Service teams
Create and manage support tickets in the helpdesk system, ensuring issues are routed to the correct department and resolved in a timely manner
Follow up on open tickets and outstanding orders to ensure customer inquiries don’t fall through the cracks
Relay time-sensitive customer information to relevant internal team members promptly
Data & Reporting
Maintain and update customer records in CRM and ERP systems (NetSuite experience a plus)
Run standard reports on order activity, account status, and sales performance as requested
Assist with data entry, account setup, and ongoing data hygiene efforts
Support the sales team with administrative tasks and documentation as needed
This is what will get you noticed:
Required
High school diploma or equivalent; associate’s or bachelor’s degree preferred
0–2 years of experience in customer service, inside sales, or sales support
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite, particularly Excel and Outlook
Highly organized with strong attention to detail and the ability to manage multiple priorities
Comfortable working in a fast-paced environment with a high volume of daily interactions
Demonstrated ability to adapt quickly to changing priorities and remain composed under pressure
Comfortable working across multiple platforms and systems simultaneously
Preferred
Experience with NetSuite, Zoho Desk, or similar CRM/ERP platforms
Experience in the professional AV, technology, or distribution industry
Experience processing orders across multiple platforms and handling basic payment or billing transactions
Exposure to cross-departmental coordination or helpdesk ticketing systems
What we offer:
Paid leave benefits
Group Health & Life Insurance
Employer paid benefits including - Dental and Vision
401K (up to 4% match)
Supplemental Insurance
Hours/Pay:
Full-time 40 hours, business hours Monday thru Friday, 8am-5pm.
Market competitive hourly pay depending on experience
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