Workforce Management (WFM) Analyst
COMFORT SYSTEMS, Nashville, TN, United States
At CoreCivic, our employees are driven by a deep senseof service, high standards of professionalism and a responsibility to betterthe public good. CoreCivic is currently seeking a
Workforce Management (WFM) Analyst.
Comejoin a team that is dedicated to making an impact for the people andcommunities we serve.
TheWFM Analyst is a subject matter expert of the workforce management solution (WFMS)system, with working knowledge of operational practices, procedures, systemsand initiatives and how they interact with the workforce management solutionsystem. Assists in the review,development and deployment of new workforce management applications andprocesses. Supports the Operations teamby providing metrics, data analysis and recommendations on business initiativeswhich support process improvement, scaling and efficiencies and are responsiveto the changing needs of the organization.
ESSENTIAL FUNCTIONS:
The incumbent should be able to perform allof the following functions at a pace and level of performance consistent withthe job performance requirements.
Works within the organization to understand and gather scheduling requirements for the assessment, deployment and on-going system maintenance.
Works with WFMS consultants (internal and external) during any "build" phase to fully understand how the product is designed and the solution built.
Aggregates data and produces standard or customized reports for use by facility and FSC management.
Collaborates with others to develop standard reporting and metrics, and to provide new tools in support of the organization.
Conducts WFMS training and provides on-going advisory support to direct system users and management.
Analyzes processes and data to ensure effective resource planning and utilization to meet service and financial objectives with recommendations for process/system enhancements.
Analyzes staffing patterns and integrates forecasts for resource planning using automated workforce management software.
Develops solutions involving unstructured environments. Makes recommendations that support the standardization of methods, procedures, equipment and facilities.
Conducts regular audits of staffing and shift data and reports on issues to be addressed.
Reviews data access rules across WFM program to ensure staff has correct system access.
Provides analysis of facility's workforce management performance.
Prepares and delivers presentations and written reports to management on workforce management performance and efficiency.
Represents Staffing and Workforce Management on workgroups and project teams.
Acts as liaison between departments on items related to Staffing and Workforce Management.
Domestic U.S. travel may be required.
QUALIFICATIONS:
Graduate from an accredited collegeor university with a Bachelor's degree in Business, Operations Management or relatedfield is required.
2+ years of operationalanalytics, process improvement, preferably within a workforce managementsystem, or other related experience is required.
Additional years of related experience maybe substituted for the required education on a year-for-year basis, up to twoyears.
Experiencewith UKG WFM PRO or Kronos Workforce Central and Telestaff preferred.
1+ years of correctional industry experiencepreferred.
Ability to work independentlywhile at the same time being team focused.
Strong analytical, oral andwritten communication and interpersonal skills required.
Excellentproblem solving and decision-making skills required.
Knowledge of workforcemanagement theory and best practices preferred.
Demonstrated proficiency in Microsoft Office applications, especiallyMicrosoft Excel, is required.
Ability totravel is required.
CoreCivic is a Drug Free Workplace & EOE – Vets/Disabled.
#J-18808-Ljbffr
Workforce Management (WFM) Analyst.
Comejoin a team that is dedicated to making an impact for the people andcommunities we serve.
TheWFM Analyst is a subject matter expert of the workforce management solution (WFMS)system, with working knowledge of operational practices, procedures, systemsand initiatives and how they interact with the workforce management solutionsystem. Assists in the review,development and deployment of new workforce management applications andprocesses. Supports the Operations teamby providing metrics, data analysis and recommendations on business initiativeswhich support process improvement, scaling and efficiencies and are responsiveto the changing needs of the organization.
ESSENTIAL FUNCTIONS:
The incumbent should be able to perform allof the following functions at a pace and level of performance consistent withthe job performance requirements.
Works within the organization to understand and gather scheduling requirements for the assessment, deployment and on-going system maintenance.
Works with WFMS consultants (internal and external) during any "build" phase to fully understand how the product is designed and the solution built.
Aggregates data and produces standard or customized reports for use by facility and FSC management.
Collaborates with others to develop standard reporting and metrics, and to provide new tools in support of the organization.
Conducts WFMS training and provides on-going advisory support to direct system users and management.
Analyzes processes and data to ensure effective resource planning and utilization to meet service and financial objectives with recommendations for process/system enhancements.
Analyzes staffing patterns and integrates forecasts for resource planning using automated workforce management software.
Develops solutions involving unstructured environments. Makes recommendations that support the standardization of methods, procedures, equipment and facilities.
Conducts regular audits of staffing and shift data and reports on issues to be addressed.
Reviews data access rules across WFM program to ensure staff has correct system access.
Provides analysis of facility's workforce management performance.
Prepares and delivers presentations and written reports to management on workforce management performance and efficiency.
Represents Staffing and Workforce Management on workgroups and project teams.
Acts as liaison between departments on items related to Staffing and Workforce Management.
Domestic U.S. travel may be required.
QUALIFICATIONS:
Graduate from an accredited collegeor university with a Bachelor's degree in Business, Operations Management or relatedfield is required.
2+ years of operationalanalytics, process improvement, preferably within a workforce managementsystem, or other related experience is required.
Additional years of related experience maybe substituted for the required education on a year-for-year basis, up to twoyears.
Experiencewith UKG WFM PRO or Kronos Workforce Central and Telestaff preferred.
1+ years of correctional industry experiencepreferred.
Ability to work independentlywhile at the same time being team focused.
Strong analytical, oral andwritten communication and interpersonal skills required.
Excellentproblem solving and decision-making skills required.
Knowledge of workforcemanagement theory and best practices preferred.
Demonstrated proficiency in Microsoft Office applications, especiallyMicrosoft Excel, is required.
Ability totravel is required.
CoreCivic is a Drug Free Workplace & EOE – Vets/Disabled.
#J-18808-Ljbffr