Service Engineer, PSO, Amazon Prime Air, Amazon Prime Air
Amazon, San Francisco, CA, United States
Service Engineer, PSO, Amazon Prime Air
Job ID: 3155652 | Amazon.com Services LLC
Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Service Engineer to drive development of hardware and software functionality and investigate issues to drive improved reliability within our ultra-fast drone delivery operations. This role will be responsible for ensuring a high degree of technical reliability within drone operations, working closely with design engineering staff and powering a flywheel of continuous improvement in the drone system design.
Partnering with the drone system operations and various engineering disciplines, you will provide engineering analyses and solutions to improve the system reliability and performance. The successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements. This position may require export control compliance.
Key job responsibilities
Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
Lead cross‑functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
Drive continuous improvement initiatives using data‑driven insights to establish benchmark standards and reduce operational burdens
Develop and maintain documentation for technical procedures
Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners
Basic Qualifications
Experience in automating, deploying, and supporting infrastructure
Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
Experience with distributed operational health and performance monitoring systems
Preferred Qualifications
Experience with CI/CD pipeline build processes
Experience in operational excellence, continuous improvement, or process improvement roles
Experience in system design
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - $99,100.00 - $160,000.00 USD annually
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Job ID: 3155652 | Amazon.com Services LLC
Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Service Engineer to drive development of hardware and software functionality and investigate issues to drive improved reliability within our ultra-fast drone delivery operations. This role will be responsible for ensuring a high degree of technical reliability within drone operations, working closely with design engineering staff and powering a flywheel of continuous improvement in the drone system design.
Partnering with the drone system operations and various engineering disciplines, you will provide engineering analyses and solutions to improve the system reliability and performance. The successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements. This position may require export control compliance.
Key job responsibilities
Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
Lead cross‑functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
Drive continuous improvement initiatives using data‑driven insights to establish benchmark standards and reduce operational burdens
Develop and maintain documentation for technical procedures
Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners
Basic Qualifications
Experience in automating, deploying, and supporting infrastructure
Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
Experience with distributed operational health and performance monitoring systems
Preferred Qualifications
Experience with CI/CD pipeline build processes
Experience in operational excellence, continuous improvement, or process improvement roles
Experience in system design
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - $99,100.00 - $160,000.00 USD annually
#J-18808-Ljbffr