Coffee Shop Manager
Minnesota Council of Nonprofits, Minneapolis, MN, United States
Job Title
Coffee Shop Manager
Reports To
Retail Manager
Job Overview
Wildflyer Coffee is a non-profit coffee company that creates employment opportunities for youth experiencing homelessness. This is a cafe management position, requiring strong people skills, previous coffee experience and the ability to work within operational systems. The store manager is responsible for leading all team members in the efficient and youth-focused operation of a Wildflyer Coffee store. The Shop Manager and Program Manager will work closely together to run all day to day aspects of the shop with support from operations and program leadership. The best candidate for this role can easily handle the baseline requirements of a coffee shop manager position to further create a robust learning environment for our staff.
Pay
$24 an hour, plus tips for floor hours
Hours
Non-exempt, 38-40 hours/week
Benefits
Partial Health/Dental/Vision Benefits
Phone stipend
PTO & Earned Sick & Safe Time
General Responsibilities
Lead a monthly staff meeting
Interviewing/Hiring/Onboarding baristas
Maintaining Monthly Financials Targets and work within operations budgets
Staff Scheduling following Labor Hour Parameters
Check, edit, and confirm timesheets in a timely fashion
Conduct reviews yearly for direct reports
Cafe Responsibilities
Works a minimum of 18-20 hours on floor/week
Completes 18-20 Administration Hours/week
Maintain inventory & ordering
Ensures customer satisfaction
Conducts cafe upkeep, including maintenance of equipment and a clean front and back of house
Creates a friendly & welcoming store environment for customers and staff
Create and publish schedules 2-3 weeks in advance, manage callouts and staff illness to provide appropriate coverage in tandem with Program Manager & DO when needed
Execute and communicate all store updates, sales promotions, and new product information effectively and efficiently with team members.
Maintains Manager email account with effective and timely communication
Product Responsibilities
Ensures all company drink recipes and food offerings are followed, maintaining the highest quality and consistent product standards.
Ensures all team members are educated on our products and services and can communicate clearly with customers.
Quickly and effectively addresses order issues and maintains relationships with vendors as needed
Make and maintain accurate product pars and updated order guides.
Training & Development Responsibilities
Provides ongoing training and development to staff and youth in the areas of operating standards, customer service and product knowledge.
Demonstrates the ability to lead, effectively communicate, and champion standard operating procedures.
Ensures each team member has received the proper training to perform daily tasks
Staff Development through quarterly staff check-ins and meetings
Enforces company standards, policies, and guidelines
Fostering & encouraging the company culture
Program Responsibilities
Coordinate with Program Manager regarding scheduling
On-shift coaching of youth in tandem with Program Manager
Foster growth of staff in youth coaching
Able to train youth in coffee
Requirements
Have own, year-round transportation
Own a smartphone
Prior management experience
Knowledge of coffee and the coffee industry
Extremely flexible and adaptable as the role and company grows
Excellent customer service skills
Patience and an ability to work with marginalized populations
Positive attitude
Organized and detail-oriented, ability to meet administrative deadlines
Great conflict resolution skills
Must be available to work weekends
Able and willing to work holidays
Must open/close weekly
This position is typically Tues-Sat
Great communication skills
Barista skills, espresso machine operating experience
Has or is willing to get a Minnesota Certified Food Protection Manager certificate within 45 days of hire
#J-18808-Ljbffr
Coffee Shop Manager
Reports To
Retail Manager
Job Overview
Wildflyer Coffee is a non-profit coffee company that creates employment opportunities for youth experiencing homelessness. This is a cafe management position, requiring strong people skills, previous coffee experience and the ability to work within operational systems. The store manager is responsible for leading all team members in the efficient and youth-focused operation of a Wildflyer Coffee store. The Shop Manager and Program Manager will work closely together to run all day to day aspects of the shop with support from operations and program leadership. The best candidate for this role can easily handle the baseline requirements of a coffee shop manager position to further create a robust learning environment for our staff.
Pay
$24 an hour, plus tips for floor hours
Hours
Non-exempt, 38-40 hours/week
Benefits
Partial Health/Dental/Vision Benefits
Phone stipend
PTO & Earned Sick & Safe Time
General Responsibilities
Lead a monthly staff meeting
Interviewing/Hiring/Onboarding baristas
Maintaining Monthly Financials Targets and work within operations budgets
Staff Scheduling following Labor Hour Parameters
Check, edit, and confirm timesheets in a timely fashion
Conduct reviews yearly for direct reports
Cafe Responsibilities
Works a minimum of 18-20 hours on floor/week
Completes 18-20 Administration Hours/week
Maintain inventory & ordering
Ensures customer satisfaction
Conducts cafe upkeep, including maintenance of equipment and a clean front and back of house
Creates a friendly & welcoming store environment for customers and staff
Create and publish schedules 2-3 weeks in advance, manage callouts and staff illness to provide appropriate coverage in tandem with Program Manager & DO when needed
Execute and communicate all store updates, sales promotions, and new product information effectively and efficiently with team members.
Maintains Manager email account with effective and timely communication
Product Responsibilities
Ensures all company drink recipes and food offerings are followed, maintaining the highest quality and consistent product standards.
Ensures all team members are educated on our products and services and can communicate clearly with customers.
Quickly and effectively addresses order issues and maintains relationships with vendors as needed
Make and maintain accurate product pars and updated order guides.
Training & Development Responsibilities
Provides ongoing training and development to staff and youth in the areas of operating standards, customer service and product knowledge.
Demonstrates the ability to lead, effectively communicate, and champion standard operating procedures.
Ensures each team member has received the proper training to perform daily tasks
Staff Development through quarterly staff check-ins and meetings
Enforces company standards, policies, and guidelines
Fostering & encouraging the company culture
Program Responsibilities
Coordinate with Program Manager regarding scheduling
On-shift coaching of youth in tandem with Program Manager
Foster growth of staff in youth coaching
Able to train youth in coffee
Requirements
Have own, year-round transportation
Own a smartphone
Prior management experience
Knowledge of coffee and the coffee industry
Extremely flexible and adaptable as the role and company grows
Excellent customer service skills
Patience and an ability to work with marginalized populations
Positive attitude
Organized and detail-oriented, ability to meet administrative deadlines
Great conflict resolution skills
Must be available to work weekends
Able and willing to work holidays
Must open/close weekly
This position is typically Tues-Sat
Great communication skills
Barista skills, espresso machine operating experience
Has or is willing to get a Minnesota Certified Food Protection Manager certificate within 45 days of hire
#J-18808-Ljbffr