Patient Access Services, Coordinator - Angio PET CT Interventional Radiology
Stony Brook University, Southampton, NY, United States
Job Description - Patient Access Services, Coordinator - Angio PET CT Interventional Radiology (2601239)
Patient Access Services, Coordinator - Angio PET CT Interventional Radiology
Stony Brook Southampton Hospital's
Patient Access Services
in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult.
POSITION SUMMARY
The Angio, PET, CT, Interventional Radiology Coordinator is responsible for securing timely authorization of elective and emergent services, cooperate cross-departmentally and with physician offices to aid in completeness of scheduling, registration, pre-certification and obtaining clinical documentation, aid in proper reimbursement and provide high quality customer service to patients and colleagues. This position is responsible for maintaining and improving patient experience as well as providing high quality customer service to patients and colleagues. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments under the division of Patient Access Services. Collaborates with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and contractual mandates.
RESPONSIBILITIES
Coordinates the flow of overall functions of the Patient Access Services Office.
Performs scheduling and registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.
Assists clinical and marketing teams for departmental promotions.
Works across departmental teams to maintain workflow efficiencies.
Verifies insurance eligibility of all insured and self-pay patients.
Performs new patient intake process and coordinating add-on services.
Prepares unique and recurring reports as needed and assigned.
Obtains and verifies authorization and notification for elective and emergent services via insurance payer website, facsimile, or phone.
Reviews, assesses, and evaluates patient registrations to ensure accuracy of demographic/financial information.
Stays abreast of changing third party payer criteria to aid in revenue capture and initiatives as it relates to the hospital financial policy.
Collaborates with physician offices and third-party payers concerning authorizations and eligibility.
Verifies and collects co-payment, deductible, co-insurance, and out-of-network amounts according to patient’s health insurance plan and contractual agreement.
Refers self-pay patients to financial aid/self-pay representative.
Develops and maintains positive customer relationships with all patients, colleagues, visitors, vendors, etc.
Demonstrates advanced critical thinking skills and the ability to effectively navigate ambiguous patient scenarios.
Maintains current knowledge base regarding insurance information and managed care guidelines and knowledge base of designated networks based upon managed care contracts.
Merges patient charts from ancillary systems into the patient’s electronic medical record.
Collaborates with other departments to ensure the needs of the patient and department are met.
Manages RQA reports by resolving errors and producing corrected accounts.
Abides by documentation guidelines consistently.
Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.
Practices confidentiality and privacy protocols in accordance with hospital policies and HIPAA requirements.
Complies with departmental dress code and maintains a neat appearance.
Performs other department specific duties as deemed appropriate by Patient Access Leadership.
REQUIRED EXPERIENCE AND QUALIFICATIONS
Four (4) years’ experience in Healthcare or Revenue Cycle, or a Business Office required.
Two (2) years' Patient Access experience required.
One (1) year insurance verification and authorization experience required.
Customer service and support skills required.
Strong communication, interpersonal, and multitasking skills required.
CPT, ICD-10, and medical terminology experience required.
Must possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint, including knowledge of external provider web portals.
Demonstrates exceptional attention to detail and accuracy in all tasks, ensuring high-quality results and minimizing errors.
Must be able to multitask in a high stress fast-paced environment.
Capable of working independently with minimal supervision, demonstrating strong self-motivation and initiative with strong time management skills to meet deadlines.
Possesses comprehensive knowledge to help in assisting patients in understanding medical insurance benefits.
PREFERRED EXPERIENCE AND QUALIFICATIONS
Financial Aid, Medicaid or Financial Coordinator knowledge is strongly preferred.
Billing experience, strongly preferred.
PHYSICAL DEMANDS
Prolonged periods of standing, walking and sitting.
Commuting to hospital and offsite facilities required.
Must be able to lift up to 25 pounds.
Possible exposure to various illnesses and diseases.
Special Notes
Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
All Hospital positions may be subject to changes in pass days and shifts as necessary.
This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
ANTICIPATED PAY RANGE
The starting salary range for this position has been established based on relevant experience. The above salary range represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Your total compensation goes beyond the number in your paycheck!
PRE-EMPLOYMENT REQUIREMENTS BEFORE START DATE
Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital’s Employee Health Services. Complete electronic reference check with a minimum of three professional references. Successfully complete a 4-panel drug screen. Meet Regulatory Requirements for pre-employment screenings. Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
EEO STATEMENT
Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
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Patient Access Services, Coordinator - Angio PET CT Interventional Radiology
Stony Brook Southampton Hospital's
Patient Access Services
in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult.
POSITION SUMMARY
The Angio, PET, CT, Interventional Radiology Coordinator is responsible for securing timely authorization of elective and emergent services, cooperate cross-departmentally and with physician offices to aid in completeness of scheduling, registration, pre-certification and obtaining clinical documentation, aid in proper reimbursement and provide high quality customer service to patients and colleagues. This position is responsible for maintaining and improving patient experience as well as providing high quality customer service to patients and colleagues. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments under the division of Patient Access Services. Collaborates with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and contractual mandates.
RESPONSIBILITIES
Coordinates the flow of overall functions of the Patient Access Services Office.
Performs scheduling and registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.
Assists clinical and marketing teams for departmental promotions.
Works across departmental teams to maintain workflow efficiencies.
Verifies insurance eligibility of all insured and self-pay patients.
Performs new patient intake process and coordinating add-on services.
Prepares unique and recurring reports as needed and assigned.
Obtains and verifies authorization and notification for elective and emergent services via insurance payer website, facsimile, or phone.
Reviews, assesses, and evaluates patient registrations to ensure accuracy of demographic/financial information.
Stays abreast of changing third party payer criteria to aid in revenue capture and initiatives as it relates to the hospital financial policy.
Collaborates with physician offices and third-party payers concerning authorizations and eligibility.
Verifies and collects co-payment, deductible, co-insurance, and out-of-network amounts according to patient’s health insurance plan and contractual agreement.
Refers self-pay patients to financial aid/self-pay representative.
Develops and maintains positive customer relationships with all patients, colleagues, visitors, vendors, etc.
Demonstrates advanced critical thinking skills and the ability to effectively navigate ambiguous patient scenarios.
Maintains current knowledge base regarding insurance information and managed care guidelines and knowledge base of designated networks based upon managed care contracts.
Merges patient charts from ancillary systems into the patient’s electronic medical record.
Collaborates with other departments to ensure the needs of the patient and department are met.
Manages RQA reports by resolving errors and producing corrected accounts.
Abides by documentation guidelines consistently.
Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.
Practices confidentiality and privacy protocols in accordance with hospital policies and HIPAA requirements.
Complies with departmental dress code and maintains a neat appearance.
Performs other department specific duties as deemed appropriate by Patient Access Leadership.
REQUIRED EXPERIENCE AND QUALIFICATIONS
Four (4) years’ experience in Healthcare or Revenue Cycle, or a Business Office required.
Two (2) years' Patient Access experience required.
One (1) year insurance verification and authorization experience required.
Customer service and support skills required.
Strong communication, interpersonal, and multitasking skills required.
CPT, ICD-10, and medical terminology experience required.
Must possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint, including knowledge of external provider web portals.
Demonstrates exceptional attention to detail and accuracy in all tasks, ensuring high-quality results and minimizing errors.
Must be able to multitask in a high stress fast-paced environment.
Capable of working independently with minimal supervision, demonstrating strong self-motivation and initiative with strong time management skills to meet deadlines.
Possesses comprehensive knowledge to help in assisting patients in understanding medical insurance benefits.
PREFERRED EXPERIENCE AND QUALIFICATIONS
Financial Aid, Medicaid or Financial Coordinator knowledge is strongly preferred.
Billing experience, strongly preferred.
PHYSICAL DEMANDS
Prolonged periods of standing, walking and sitting.
Commuting to hospital and offsite facilities required.
Must be able to lift up to 25 pounds.
Possible exposure to various illnesses and diseases.
Special Notes
Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
All Hospital positions may be subject to changes in pass days and shifts as necessary.
This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
ANTICIPATED PAY RANGE
The starting salary range for this position has been established based on relevant experience. The above salary range represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Your total compensation goes beyond the number in your paycheck!
PRE-EMPLOYMENT REQUIREMENTS BEFORE START DATE
Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital’s Employee Health Services. Complete electronic reference check with a minimum of three professional references. Successfully complete a 4-panel drug screen. Meet Regulatory Requirements for pre-employment screenings. Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
EEO STATEMENT
Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
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