Registration Specialist (full-time)
Sauk Prairie Healthcare, Loddes Mill, WI, United States
**POSITION SPECIFICS****Title:** Registration Specialist**FTE:** 1.0 FTE (40 hours/week)**Schedule:** Monday-Friday 8:00am – 4:30pm with variable times between 7:00am – 5:00pm to meet department needs when necessary**Holiday Rotation:** None**Weekend Rotation:** None**On Call Requirements:** None**POSITION SUMMARY**Performs a variety of receptionist duties to keep the front office and clinic running smoothly and well-organized.**POSITION TECHNICAL RESPONSIBILITIES****Customer Service Responsibilities:*** Immediately welcome patients and their family members on the phone and in person with a warm greeting.
Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly.* Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist.* Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers.
Actively listen to patients to best meet their needs, while showing empathy.* Keep patients informed of any delays in the process.* Take responsibility for the encounter and received calls, including transfers to internal departments.**General Duties*** Schedule appointments for patients in a friendly, professional manner utilizing the appropriate provider template to ensure accuracy.* Direct phone calls to the appropriate staff or take complete messages and route them to the appropriate person in a timely manner.* Gather appointment, demographic and insurance information when scheduling appointments.* Verify patient demographic and insurance information upon check-in.* Assist patients with completing and signing all required documentation and questionnaires.* Communicate any required payment due at the time of check in when scheduling.* Collect all co-pay and self-pay balance payments.* Send all payments and receipts to business office on a daily basis.* Keep current with changes in insurance benefits.* Keep current with all process changes.* Maintain confidentiality of patient information.* Maintain a neat, clean and professional work area free from food.
Keep patient waiting areas cleaned, organized, and with current resource materials.* Open and deliver mail daily.* Adhere to departmental expectations (i.e. attend required meetings; participate in quality and process improvement projects, service recovery).* Cross train and staff other clinics as needed.* Perform other duties as assigned.**POSITION REQUIREMENTS****Education:*** Required: None* Preferred: None**Experience:*** Required: None* Preferred: One year working in a medical office setting, medical terminology, and computer knowledge of medical billing systems**Licenses and Registrations:*** Required: None* Preferred: None**Certification(s):*** Required:
None* Preferred: None**BENEFIT SUMMARY*** Competitive health and dental insurance options* Flexible paid time off to balance work and life* Retirement plan with immediate vesting and employer match* Discounted membership to our state-of-the-art fitness facility* Generous tuition reimbursement* Employer provided life and disability insurance* Free parking at facilityIND#101When you choose a career at Sauk Prairie Healthcare, you will enjoy a respectful, collaborative work environment where patient safety and quality are our highest priorities. Whether you’re seeking a job in nursing, medical imaging or another clinical field, or looking to bring your experience and excellent work ethic to one of the many non-clinical roles on our team, you’ll feel like *You Belong Here*.
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Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly.* Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist.* Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers.
Actively listen to patients to best meet their needs, while showing empathy.* Keep patients informed of any delays in the process.* Take responsibility for the encounter and received calls, including transfers to internal departments.**General Duties*** Schedule appointments for patients in a friendly, professional manner utilizing the appropriate provider template to ensure accuracy.* Direct phone calls to the appropriate staff or take complete messages and route them to the appropriate person in a timely manner.* Gather appointment, demographic and insurance information when scheduling appointments.* Verify patient demographic and insurance information upon check-in.* Assist patients with completing and signing all required documentation and questionnaires.* Communicate any required payment due at the time of check in when scheduling.* Collect all co-pay and self-pay balance payments.* Send all payments and receipts to business office on a daily basis.* Keep current with changes in insurance benefits.* Keep current with all process changes.* Maintain confidentiality of patient information.* Maintain a neat, clean and professional work area free from food.
Keep patient waiting areas cleaned, organized, and with current resource materials.* Open and deliver mail daily.* Adhere to departmental expectations (i.e. attend required meetings; participate in quality and process improvement projects, service recovery).* Cross train and staff other clinics as needed.* Perform other duties as assigned.**POSITION REQUIREMENTS****Education:*** Required: None* Preferred: None**Experience:*** Required: None* Preferred: One year working in a medical office setting, medical terminology, and computer knowledge of medical billing systems**Licenses and Registrations:*** Required: None* Preferred: None**Certification(s):*** Required:
None* Preferred: None**BENEFIT SUMMARY*** Competitive health and dental insurance options* Flexible paid time off to balance work and life* Retirement plan with immediate vesting and employer match* Discounted membership to our state-of-the-art fitness facility* Generous tuition reimbursement* Employer provided life and disability insurance* Free parking at facilityIND#101When you choose a career at Sauk Prairie Healthcare, you will enjoy a respectful, collaborative work environment where patient safety and quality are our highest priorities. Whether you’re seeking a job in nursing, medical imaging or another clinical field, or looking to bring your experience and excellent work ethic to one of the many non-clinical roles on our team, you’ll feel like *You Belong Here*.
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